I have a very urgent DIRECT CLIENT requirement for Business Analyst - Voice
Recording/System Audit in Little Rock, AR. Please Let Me Know If you have
available candidate, please reply with their word resume, location, rate
and contact number.

Please send the resumes at kiran.go...@ngtechinc.com

Job Title: Business Analyst - Voice Recording/System Audit
Location: 277 PARK AVENUE, New York
Duration: 1 Year + Exten

Job Description:
(ivr or "interactive voice response" or cti or "computer telephony") and
(ccm or "cisco call manager" or nortel or periphonics or nuance or hammer
or empirix or callmanager or "Cisco Unified Communications Manager" or
"cisco unified" or "voicexml" or "voice xml" or avaya)

Supplier Note: role in NYC - looking for candidates with specific Voice
Technology background in support of traders/trade floor. This is a fairly
niche role - not looking for standard BA/PM/DA
Group: GTI - Client Tech Services - Trader Voice Tech Services

Seeking candidates that have a Voice Technology background coming out of a
trading floor environment. Assist in Global Voice Recording System audit .
Candidate must have solid and demonstrated experience in developing
solutions aligned to business requirements that utilize department's
standards, product sets, templates, systems and artefacts. The ability to
assemble professional documents based on existing templates, ability to
provide accurate job descriptions with needed hours for completion. Must
understand project delivery lifecycle management, the concept of a Detailed
Design, Test and Certification methodologies, Back-Out and Validation plans
and procedures.
Must maintain and adhere to department polices in conjunction with the
service delivery function (asset tracking, inventories, chargeback,
documentation and the related systems, tools and processes). Is responsible
for the quality of the service outputs of his/her work. The candidate must
be able to work on their own and in team settings in various sizes and
locations. Adherence and use of standards, product sets, templates, systems
and artefacts are important to the success of the Engineer, the department
and the firm at larger.

Liaison between the lines of business and the Development team. Analyzes
Business Requirements to understand the business needs and to determine how
their applications can best functionally fulfill those needs. Combine
knowledge of what the business wants with knowledge of how the systems are
built and used to create a functional designs across applications.

Additional Skills:
Voice Recording/System Audit experience
Critical Experience/Qualifications
Interface with internal customers to determine business requirements and
expectations of technology solutions
Strong level of knowledge in Voice Recording, solutions and technologies.
These include NICE; NPR3.2, and NIM4.1
Particularly Nice UI including Sentinel and Reporter.
Knowledge of Microsoft operating systems and MS SQL
Knowledge of IPC Alliance desirable
Knowledge of Cisco Call manager desirable
Good working knowledge of Microsoft office products especially Excel and
Access,
Clearly communicate with all interested parties
Engage in meaningful conversation to gather clear objectives, requirements,
and expectations when meeting with internal customers
Good presentation skills
Produce clear concise documentation

Thanks

Kiran Gorak
Direct: 872-213-9163
Email ID: kiran.go...@ngtechinc.com

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