Very urgent DIRECT CLIENT Opening.  Please send the resumes at
su...@cncconsulting.com

Job TItle: Business Analyst w/Cerfitication
Location: Harrisburg, PA
Duration: 12 Months

Rate: $45-50/hr on C2C

Must be IIBA Certified.

The Business Analyst is responsible for the set of tasks and techniques
used to work as a liaison among stakeholders in order to understand the
structure, policies, and operations of an organization, and to recommend
solutions that enable the organization to achieve its goals.

Role Description:
• Experience conducting Facilitated Workshops for requirements analysis.
• Experience creating workflows using formal notation such as the Business
Process Modeling Notation (BPMN).
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements - project initiation
document, what the needed achievements will be, and the quality measures.
• Experience developing Functional requirements - describe what the system,
process, or product/service must do in order to fulfill the business
requirements.
• Experience developing User (stakeholder) requirements - are a very
important part of the deliverables, the needs of the stakeholders will have
to be correctly interpreted. This deliverable can also reflect how the
product will be designed, developed, and define how test cases must be
formulated.
• Experience developing Quality-of-service (non-functional) requirements -
requirements that do not perform a specific function for the business
requirement but are needed to support the functionality.  For example:
performance, scalability, quality of service (QoS), security and usability.
• Experience developing Report Specifications - define the purpose of a
report, its justification, attributes and columns, owners and runtime
parameters.
• Experience developing Requirements Traceability Matrix - a cross matrix
for recording the requirements through each stage of the requirements
gathering process.
• Strong organization and writing skills.
• Experienced developing graphic representations of complex business
processes.

OBJECTIVES OF ENGAGEMENT
OCYF and DHS  applications and reports are utilized by and/or involve
individuals from 67 CCYAs, four OCYF Regional Offices (approximately 1,500
users) and OCYF headquarters and operations staff.  Several of the systems
require manual processes for data collection and compilation in order to
ensure OCYF meets its federal and state reporting requirements. Stakeholder
support is provided via email, telephone, and/or fax.  Primary
responsibilities will include performing independent and consultative
research and analysis activities and coordinating with business partners,
DPW program office and regional office representatives to identify and
recommend solutions regarding: a) Business processes and/or procedures, b)
Data anomalies and system issues, and c) Logistical and adoption support
activities to ensure continuity of business operations.

The contractor’s primary responsibilities will be to provide operational
support to OCYF for data collection and processing of monthly, quarterly
and annual reporting requirements.  The contractor’s responsibilities
include gaining an understanding of the business operations within OCYF’s
Systems and Data Section.  The contractor’s serves as a subject matter
expert as current reporting processes are incorporated into later phases of
the statewide system.

The contractor will also provide technical assistance to OCYF and business
partner users of OCYF systems and reporting requirements. The following
systems and processes may be supported by the contractor.

County IT Grant budget and invoice submissions
Master Client Index
Monthly, quarterly and annual federal and state reporting requirements
Various data collection databases and their corresponding reports (Excel
and Access)
Child Welfare Information Solution (CWIS) Worker Portal and Child Welfare
Portal (public facing system)
File Transfer Protocol processes
Others as needed

A portion of this position’s time is also used to assist with staffing of
the CWIS Support Center Tier II. This includes covering phones and
creating/resolving incident tickets.

TASKS TO BE PERFORMED

Specific tasks for the contractor from July 1, 2016 to June 30, 2017 are:

Communication with OCYF partners and county children and youth agencies to
identify and resolve information system and data issues.
Reviews business requirements functional specifications for system
development or enhancements initiatives and provides associated systems
deployment, adoption, problem resolution, and end-user support activities.
Provides assistance and support to business operations and end users for
OCYF and/or DHS software applications regarding business operations and
technical issue evaluations and resolutions.
Investigates and resolves business operational, software, and data issues
identified and reported by users.
Serves as the contact for users having problems and escalates as necessary.
Applies existing software and business process documentation to resolve
user issues.
Obtains and maintains a comprehensive understanding and acts as a subject
matter expert for the designated applications or operational processes and
their respective interdependencies and integration points.
Discusses application and data issues with designated OCYF staff and
recommends changes that may improve the application or business process.
Works closely with OCYF staff to produce and analyze quarterly, semi-annual
and annual reports.
Provides assistance regarding data collection and reporting to county
partners and contractors with independence of judgment within established
policies, procedures, and controlling legislation.
Establishes and maintains effective working relationships with the network
of county children and youth agencies, other Department staff, and other
contractors.
Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for
documentation and communication purposes. Uses Team Foundation Server (TFS)
and Microsoft Test Manager (MTM).  Uses Service Now for incident tracking
for Support Center. Uses Cognos Reporting Tools for data reporting and
analysis.
Works with OCYF staff and county partners to identify informational needs
and gaps in existing data collection systems.
Works with CWIS system users to develop user manuals by functional area.
Provide regular progress updates to appropriate OCYF staff.
Follows quality standards, and displays strong customer service skills.
Completes assigned tasks.
Travels as needed.

Experience using formal requirements gathering methodologies  Required7Years
4 year college degree or equivalent.  Highly desired
 Experience developing business, functional, and non-functional
requirements  Required7Years
IIBA-certified Business Analyst

Thanks,

Sunny Roy
su...@cncconsulting.com

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