*Dear Associate,Please check the below requirement and advise us the right consultant’s along with Rate, Availability, Contact Details, Current Location & Visa Status.It’s an immediate requirement please sent me the suitable resumes ASAP. Please make sure the candidate has all the required skills.Send me the resumes on Email: dhruv.ku...@panzersolutions.com <dhruv.ku...@panzersolutions.com>Job Title: IVRS ConsultantLocation: Boston, MADuration: Until Jun 2014General Statement of Duties and ResponsibilitiesDesign, develop, test, document and deploy application software for EOLWD Interactive Voice Response (IVRS) unit using Avaya Dialog Designer.Investigate, analyze and resolve IVRS related defects and enhancement requests.Work on assigned tasks and report progress to IVRS supervisor and manager.Perform IVRS system analysis and design work for new or modified IVRS system applications.Assist business users during IVRS related system design, development and testing.Detailed Duties and Responsibilities:Review and analyze requests for new systems or modification of current system.Develop detailed task estimates and schedules for assigned projects.Consult with IVRS supervisor and teammates to determine impact to existing IVRS application systems and estimated completion dates of business requests.Prepare IT functional and detail specifications for systems projects including required data elements, edit criteria and sizes; data element dictionary; screen and report design and methods of access. These specifications must be able to be used by other IT software developers to develop subsystems or programs.Using knowledge of IVRS software, develop, program and test new or modified complex systems, programs, and Voice Response scripts.Prepare written test plans and create test data and thoroughly test systems or programs created.Perform IVRS administrative duties as required to support both production and test environmentsPerform routine maintenance of the IVRS operational environment as required.Perform routine maintenance of the IVRS web services as requiredParticipate in IVRS system platform upgrades as necessary.Alert IVRS supervisor, manager, affected business users and agency help desk on observed or reported IVRS production problems.Qualifications:Hands On experience and expertise with Avaya Dialog Designer is required.Experience with Oracle and/or Microsoft SQL Server databases is requiredExperience developing IVR solutions targeting different languages as such as Cantonese, Portuguese, etc. is desiredExperience with Avaya Voice Portal and Avaya Interaction Center IC concepts and techniques desired.Experience with Web Services concepts and techniques desired.Experience with VoiceXML concepts and techniques desired.Experience using Eclipse interactive development environment (IDE) tools.Ability to follow oral and written instructions with minimal supervision.******************************************************************************************************************Best Regards,Dhruv Kumar || Technical RecruiterPanzer Solutions LLCEmail: dhruv.ku...@panzersolutions.com <dhruv.ku...@panzersolutions.com>Skype: live:dhruv.kumarGTalk: dhruv.kumar510Voice : 203 652 1444 Ext: 199*
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