Dear Consultant, I recently came across your resume posting on the internet and was wondering if you are still available or interested in hearing about other career opportunities? Below is a job description I would like to discuss with you. If you or someone you know might be interested in hearing more about this or other career opportunities please email me a word version of you resume along with the best time and number to reach you at.
*REPLY ME AT:dayle.wil...@itbtalent.com <dayle.wil...@itbtalent.com>* Title: Application Support Analyst Location: St.Louis MO Duration: 6+ Months Key Responsibilities ·Provide exceptional application support for US Row Crops customers ·Analyze problems and implement solutions ·Develop relationships with business and technical stakeholders ·Identify opportunities to improve user experience based on support issues and customer feedback to increase adoption with customers ·Drive efforts to proactively identify application or system issues improving availability and performance ·Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution. ·Manage a workload with changing priorities and demands ·Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customers needs are met. ·Create Knowledge Base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation Qualifications/Essential Skills ·BA/BS in Computer Science or Information Technology or 2 – 5 years equivalent experience. ·Demonstrates strong problem solving skills. ·Experienced with data analysis leveraging SQL. ·Strong organizational, written and verbal communication skills. ·Application Support experience in resolving software issues. ·Self starter, motivated and strong team player. ·Ability to create and foster relationships with IT and business clients at all levels of the organization. ·Familiarity with Remedy IT Service Management tool is a plus Regards Dayle Wilson - IT Technical Recruiter ITBrainiac Inc. Direct : 201-448-4949 dayle.wil...@itbtalent.com -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
