Hello,
Hope you are doing great...!!! I am attaching a job description for your review. If you are interested so please revert me back with your updated resume. Please call me on *6145037633 *or e-mail me at *an...@technocraftsol.com* <an...@technocraftsol.com> *Job Title: Telephony Manager(GC or TN Visa or USC Only nad Need Local)* *Location: Concord, NC* *Contract Length: Long Term on C2C* *Job Decription:-* *LinkedIn Profile (link)? * The Telephony Manager will be responsible for leading the Telephony team which will deploy and maintain all telephony technology to ensure the stability and integrity of voice services for corporate and call center users. Oversees the design, installation, operation, and maintenance of all facets of Telephony support. Trains, develops, and manages the staff to ensure consistent customer service and standardization goals are met. This individual will be a leader within the IT group and have the ability to communicate ideas in user-friendly language and interact with all levels of personnel and external vendors. This role requires strategic innovation and road mapping efforts with other leadership teams. The individual will develop and manage relationships with managed service providers, hosting/cloud services and vendors supporting telephony environment. The key focus items are being able to work with the call center to develop business and technical requirements from limited input. Then working with our partners to size, cost and deliver on these projects of various sizes. Additionally, about 10% of the role is to manage two direct reports, one developer and one engineer. *Required Skills:-* - Manage, coach and mentor members of the Telephony Infrastructure team in North America - Build and maintain solid relationships with business management, colleagues and external Telephony vendor representatives - Ensure optimum performance of all telephony systems, Contact center solutions and carrier services - Plan and manage change activities, manage service requests, act as escalation point for incidents and drive problem management - Own and drive Demand Management process for telephony environment - Manages Telephony budget and participates in the department budget process - Control, manage and assist in the development of all telephony software and hardware policies - Ability to oversee and manage large, complex, diverse and strategic projects that impact the organization - Associates Degree or equivalent experience - Proven skills in IT service delivery processes (ITIL) - 5+ years’ experience in similar roles preferably using Avaya Systems - 2+ years supporting Avaya ACCM 6.2 and above - Experience with Avaya CMS, AES, EMC, Avaya Contact center applications - Experience supporting call center adjuncts i.e. CTI applications, IVR, Workforce Management, Chat, call recording, CDR - Management may require work to be performed before or after business hours and on weekends with little notice - Travel maybe required *Nice to have:-* - Advanced understanding of telephony solutions and call center technology - Strong interpersonal, verbal and written communication skills, strong relationship building and stakeholder management - Able to effectively prioritize tasks in a high-pressure environment - Detail oriented, organized and professional - Leadership, guidance and delegation skills - Works well under pressure/deadlines - Ability to analyze and solve problems - Ability to translate high level business needs into low level system and engineering requirements - Strong documentation skills Best Regards, *Ankit Bhardwaj(AB) – IT Recruiter* *Desk:* *6145037633* *E-Mail:* *an...@technocraftsol.com* <an...@technocraftsol.com> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
