Hi Partner,

Please go through the below requirement if you have any consultant please
send me the updated profile to *p...@innosoul.com <p...@innosoul.com>* or
reach me at *518-504-0086*


*Position: Helpdesk Technician*

*Location: CLEMSON SC*

*Duration: 3 Months*

*Rate : 30/hr on C2C.*



*REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):*

BASIC PC SKILLS, MICROSOFT OFFICE (WORD AND EXCEL), PROCESS DOCUMENTATION ,
DATABASE ENTRY



SOFT SKILLS REQUIRED: EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL),
CUSTOMER FOCUSED, DETAIL ORIENTED, SELF-MOTIVATION, ADAPTABILITY, PROBLEM
SOLVING, ANALYTICAL THINKING, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY
IN A STRESSFUL ENVIRONMENT, TEAM PLAYER



*PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):*

CALL CENTER OPERATIONS, INCIDENT MANAGEMENT, CISCO HARDWARE ADMINISTRATION,
MAINFRAME, ADVANCED NETWORKING SKILLS, UNIX/LINUX



*REQUIRED EDUCATION:* HIGH SCHOOL DIPLOMA AND EXPERIENCE IN OFFICE
AUTOMATION SYSTEMS, DATA COMMUNICATION SYSTEMS, INSTALLATION, OPERATION,
REPAIR, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT.



SCOPE OF THE PROJECT:

THIS WILL BE A 12-WEEK CONTRACT WORKING IN THE NETWORK OPERATIONS CENTER AT
CLEMSON WITH THE POSSIBILITY OF EXTENSION.

This position is responsible for providing technical services and support
to ensure operational availability of networks and related systems, as well
as running and monitoring jobs on a mainframe. This position is also
responsible for carrying out incident management processes including
monitoring systems/services, ticketing, notification, problem analysis,
tracking, and resolution. Additional daily activities include, but are not
limited to, IP address provisioning, DNS configuration, switch port
provisioning, firewall configuration, and network troubleshooting.



*Experience*

Administrative Administrative Experience Yes 5 Intermediate Within 1 Year 1
– 2 Years

Administrative Basic PC Skills Yes 7 Intermediate Within 6 Months 2 – 4
Years

Administrative Interpersonal Skills Yes 7 Advanced Within 6 Months 4 – 6
Years

Administrative Organizational Skills Yes 7 Intermediate Within 6 Months 2 –
4 Years

Administrative Typing Skills Yes 7 Intermediate Within 6 Months 4 – 6 Years

Administrative Verbal Communication Skills Yes 7 Advanced Within 6 Months 4
– 6 Years

Administrative Written Communication Skills Yes 7 Advanced Within 6 Months
4 – 6 Years

Documentation/Language Development of Structured Written Materials Yes 5
Intermediate Within 1 Year 2 – 4 Years

Documentation/Language Development of Visual Aids Yes 5 Intermediate Within
1 Year 2 – 4 Years

Documentation/Language Knowledge of common electronic document formats Yes
7 Intermediate Within 1 Year 2 – 4 Years

Miscellaneous Customer Focused Yes 9 Advanced Within 6 Months 4 – 6 Years

Miscellaneous Leadership skills No 3 Intermediate Within 5 Years < 1 Year



*Background Checks:*

Criminal Record – 7 Year History Candidate Confirmation

Professional Reference Candidate Confirmation

Credit Report – 7 Year History Candidate Confirmation

Personal Reference Candidate Confirmation

Driving Record – 7 Year history Candidate Confirmation

Drug Screening – 7 Panel Candidate Confirmation



​​

Best Regards

*Paul*

 518-504-0086

Email : p...@innosoul.com

Linkedin : *https://www.linkedin.com/in/paul-lawson-177637b3
<https://www.linkedin.com/in/paul-lawson-177637b3>*

www.innosoul.com

innoSoul,Inc. (An IBM Partner Company)

NY Minority and Woman Owned Business Enterprise (MWBE)

24 Fairfield Ave, Albany NY 12205 Fax: 206-666-1776

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