Hi, Good Morning!
My name is *Kamal* from *ASK IT Consulting* I have below urgent position with my client if you are interested and feel comfortable with please send me your updated resume with expected rate ASAP. Call Center BA** *NYC, NY* *12+ Months Contract* *Please send me 100% matching only.*** *Position Description*: The Senior Business Analyst with extensive experience with CRM tools and call center agent needs. The candidate will be responsible for defining and validating the business and functional processes for Call Center projects. The candidate should possess; deep knowledge and implementation experience with call center and CRM components including Agent Desktop tool (e.g. Salesforce.com), and a good understanding of Call Routing, IVR, CTI and Workforce Management. In addition, the candidate should poses strong communication skills, the ability to run information gathering workshops, the capability to lead a detailed analysis of the current state and be familiar with the Wealth Management or banking industry. This role includes authoring detailed future state business requirements and functional specifications. This role will require extensive interaction with Business, Legal, Operations and Technology groups. The analyst is expected to be a subject matter expert in Call Center functionality from a business and operational perspective. The role will require some minimal travel. *Please do not apply if you do not have CRM and call center experience. *** * * *Skills Required: *** Functional knowledge of IVR, CTI, WFM, Call Recording, Call Center Reporting and call center agent desktop tools (e.g. Salesforce.com, Siebel) *Proficient with:* • MS Excel • Visio • MS Word • MS PowerPoint • MS Project * * Thank you for your help with this requirement. I will contact you if we require additional information about your consultant. *Any query please feel free to call me at 631-869-4700.* *---* *With Regards* *Kamal Pandey* *IT Recruiter* Ask IT Consulting You Ask We Deliver! *Phone : 631-869-4700,** **Fax : 631-803-4488* *Email :** ka...@askitc.com <blocked::mailto:ka...@askitc.com>* ** *URL : http://www.askitc.com <blocked::http://www.askitc.com/>* *Gtalk: kamal.askit || Yahoo: komal_90pandey* *P** **Save trees. Print Only When Necessary* *Disclaimer:** This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by reply e-mail at **r*<blocked::mailto:rem...@askitc.com> *em...@askitc.c**o* <blocked::mailto:rem...@askitc.com>***m*<blocked::mailto:rem...@askitc.com> * and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. Ask IT has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Ask IT reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Ask IT e-mail system.* ** -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To post to this group, send email to sap-or-oracle-financi...@googlegroups.com. To unsubscribe from this group, send email to sap-or-oracle-financials+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-or-oracle-financials?hl=en.
