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*PLEASE SEND ME THE RESUMES AT **abid.has...@panzersolutions.com* <abid.has...@panzersolutions.com> Position:Sr. SAP APO (Plan) Functional Support Coordinator Location: Mounds View, MN Duration:6+ Month Contract *upon offer, candidates must complete background check and drug test* JOB SUMMARY: This role will serve as overall subject matter expert for SAP APO functional areas providing leadership, direction, and expertise within the support organization of the SAP platform. The primary function of this role will be to govern support staff to successfully triage, troubleshoot, escalate, route, and resolve application issues. A secondary function will be serving as an active support team member A key measure of success will be the ability to analyze and categorize issues by both functional and technical areas, then partner with the appropriate teams to determine next steps for successfully resolving the issue. Within the functional area, the team will be required to isolate root-cause, outline options, develop test plans, coordinate test execution with the business, and validate solutions received from the technical teams. Success in this role will require building and maintaining strong synergies with RICEF, Basis, Process, and Client teams. MAIN JOB DUTIES/RESPONSIBILITIES: • Govern and actively participate to resolve client issues within defined service levels: o Isolate issue, determine root cause, and outline effective options to resolve issues o Assist technical teams to translate requirements into design specifications o Coordinate testing activities to validate solutions o Interact with colleagues and business clients to confirm requirements, as well as ensure solution meets needs o Create & update appropriate documentation • Manage support queue and incoming demand, as well as team assignments and resource planning. • Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the customer. •Work with technical and process teams to ensure services meet the terms of client SLA’s • Provide mentoring and coaching to team members, in order to help ensure they demonstrate required SAP application and business process skills • Ensures adherence to Corporate IT policies, guidelines, and procedures. • Deploy and leverage applicable tools to facilitate adequate system monitoring & troubleshooting • Focus upon continuous improvement to increase efficiency and maximize value to clients • Maintain a productive relationship with stakeholders and peers through effective communication and collaboration • Define and document operational processes for normal system support activities (i.e. system backups, disaster recovery, etc.) -------------------------------------------------------------------------------- Regards, Abid Hassan | Staffing Manager | | Panzer Solutions LLC. | 45 Stuart Ave • K Unit • Norwalk, CT • 06850 |Fax: 203-286-1457 | Notice of Confidentiality: The information contained herein is intended only for the confidential use of the recipient. If the reader of this message is neither the intended recipient, nor the person responsible for delivering it to the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you receive this in error, please notify the sender immediately by telephone, and destroy this e-mail message OR reply with the subject “REMOVE” such that your email would be taken out of our distribution list. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
