*Please send the resumes to: di...@innocoresolutions.com <di...@innocoresolutions.com>*
*JOB DESCRIPTION:* *ITIL Business Analyst - ITIL Process Analyst* *6+ Months Contract* *DFW, TX* *Phone Screen followed by F2F* *Job Summary:* ITIL Process Analyst is responsible for defining, documenting, monitoring and analyzing IT processes within the Information Technology Infrastructure Library (ITIL) framework. This role will be very focused on developing and improving processes for Identity and Access Management organization. Process Analysts will work to gather and clarify business process issues and requirements through working group sessions. They will be required to analyze and prepare cross-functional business requirements and process flows, perform gap analysis between as-is and to-be processes, develop KPIs, and make recommendations on areas for continual process improvement. ITIL Process Analyst must be able to demonstrate their expertise in ITIL/ ITSM best practices *Experience: * 3-5 years of experience in developing ITSM/ITIL processes, roles and technology to support IT Service Management (ITSM) practices for mid-large organizations. Experience defining, updating, deploying and managing ITSM standards for multiple ITIL processes, to include identification of interdependencies between defined processes desired. Solid capabilities managing to working plans and meeting deadlines. Competent utilization of Microsoft Office and Exchange/Outlook. Organizational skills with the ability to work with other departments to coordinate efforts. Strong interpersonal skills with the ability to effectively communicate with internal and external customers. *Education:* Knowledge of computer/network principles at a level normally acquired through completion of a Bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required. ITIL Foundations V3 is strongly desired *Regards* *Divya D Williams* *972-215-0460* *di...@innocoresolutions.com <di...@innocoresolutions.com>* What you do today can improve all your tomorrows. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
