*Hi,* *Hope you are Doing Great.!!!!!!!*
*Urgent Requirement Please Send Resumes to : vicky.softwaretechnologyl...@gmail.com <vicky.softwaretechnologyl...@gmail.com>* *Job Title : Oracle CRM Analyst* *Location : Augusta,ME* *Duration : 12+ Months* *Duties: * 1. *CRM* Application Support for *CRM* Users, responsibilities include (but are not limited to): - Provide front-line response to solve application *access* problems for users. - Monitor support email and record responses in call-tracking log. - Provide weekly status reports and analysis on a weekly basis. - *CRM* maintenance & general systems management (i.e. user login creation) - First level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitate escalation of the issues if needed. - Create and distribute targeted lists (email/report) to promote FRE programs. - Assist with the management *CRM* structure; the creation user-defined tables and fields in*CRM* and design of business processes. - Perform data loads as needed. - Provide *CRM* user training for co-workers during new user orientation or regarding new business function and processes. - Assist with the integration of third-party application integrations with *CRM* (e.g. Integrate with Lotus Notes (Fellows Consulting); Account plan automation (*Oracle* Consulting - in process); Create Dashboards (*Oracle* Consulting - in process); Consolidation and reporting of customer tasks and trends; Reporting that meets format standards (iSolvIT); Data Cleansing (ActivePrime); Surveys (Clicktools). - Participate in the evaluation of E-marketing tool Eloqua as a follow on for automated marketing. - Deliver services of usage analysis, data import/export, user access, custom reporting for departments on an as needed basis. - Collaborate with I/T web development team to ensure data integrity and accessibility to our internal users, and stakeholders. - Assist departments with the development of requirements and business processes for new initiatives that require assistance; this includes requirements organization, planning monitoring and execution. - Maintain documentation of current business processes and workflows. - Assist in the design and maintenance of business intelligence dashboards to allow departments to the view business-critical data. - Conduct user acceptance testing as required for *Oracle* releases and internal system upgrades and new functionality. - Attend project working training sessions as needed to maintain a strong working knowledge of*CRM* systems designated for support. *2. Support / Provide training support for CRM applications and key functions:* - Assist with developing methods to optimize the use of *CRM* software application, key functions and other technology-related tools through the development and delivery of training assessment, programs and training tools. - Prepare materials including training curriculum, plans, user documentation and best practice procedures. - Provide user training at the individual and group level * 3. Maintain effective user support relationships:* - Respond promptly to requests for support and service. - Log user issues to maintain and track common issues - Provide thorough follow-through support to users, stakeholder POCs and Project Managers. - Perform other duties as assigned. *4. Experience* - Minimum of four (4) years of related *CRM* work experience - Experience with *Oracle* On-Demand Customer Relations Management (*CRM*) system, MS OS and applications including Word, Powerpoint and Excel and Visio, security software, computer and software troubleshooting/maintenance, and basic Active Directory - Demonstrated ability to provide excellent customer service and to analyze application statistics to develop tactical improvement recommendations for the *CRM* usage and continued adoption. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
