*Title: **Technical Support* *Position: 6 Months+ Project*
*Location: **Saint Paul, MN* *Job Description:* *Responsibilities Include: * • Fulfill incoming requests from R&D users regarding different software applications that are primarily during the software development process • Create and maintain Knowledge Base Articles so other IT groups can address common requests • Identify and collaborate with appropriate IT groups when end-user need is outside the immediate realm of responsibilities • Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to remotely access and manage Windows workstations and servers • Create and maintain application installation documentation • Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly • Perform ad-hoc Marimba and SCCM reporting queries and custom information • Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly • Manage and maintain team knowledge base on SharePoint site • Participation on project initiatives in a supporting role • Take direction from functional and application experts on the team • Assist vendor partners with setup and support • Participation in recurring team and work direction meetings (aka scrum stand-up meetings) • Participation in team planning meetings (aka sprint planning meetings) • Working on Windows, Linux, and Mac systems *Required Soft Skills:* • Customer service – the customer comes first • Listening and patience • Organization and tracking skills • Written and oral communication Software and Tools Used/Supported (experience with all of these is not required, but exposure, understanding and prior administration is a plus): • Scripting: Windows (powershell), Linux/Mac (bash), PERL, Ruby • Defect Tracking: JIRA, ClearQuest • Static Code Analysis: Coverity, CodeSonar, etc. • Source Code Control: SVN, AccuRev, GiT, ClearCase, TFS • Requirements & Test Management: DOORS, HP Quality Center, PTC Integrity, TFS • Continuous Integration: Jenkins, TeamCity, Build Forge • System Configuration Management: Chef, Puppet, Ansible • Major Development Environments: Eclipse, Visual Studio • Traditional IT Helpdesk: Remedy, Kayako *Thanks & Regards* *Biplab Chandra Deb* *Sr. US IT Recruiter, * [image: Description: icon-email-icon-clip-art-at-clker-com-vector-qafaq-e-mail-icon-trace--0]*bip...@vitupp.com <bip...@vitupp.com> * [image: Description: blue-business-phone-solid-icon-26]*732-722-1085* <https://www.linkedin.com/in/sanjay-chadokar-371a1b8b> *P** Please consider the environment before printing this e-mail* *CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.* -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
