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Please find the requirement below , If you find yourself comfortable with the requirement please reply back with the your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number *408-709-1760 Ext. 829.* *Role: Helpdesk Consultant (**Customer Services Specialist**)* *Location: Madison, WI.* *Duration: Long Term* *MOI: Telephonic + Skype/ F2F* *Customer Services Specialist* *Position Summary* This position performs Level 1 customer support services for external clients by responding to telephone calls, email and personal requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. The position follows standards and processes for effective customer service practices in their daily work. Goals and Work Activities Time. *Goals and Worker Activities* *85% A. Customer Service* 1. Interact with internal and external customers 2. Create, oversee and monitor requests, incidents and problem resolution using user support "ticketing" software 3. Data entry as requested by customers and DPI management 4. Create product documentation and training materials for help desk processes and procedures related to answering customer requests 5. Create and maintain customer support documentation such as FAQs and service desk tool boxes 6. Provide backup support for other Customer Service Specialists 7. Advise management on situations that may require additional client support or escalation *10 % B. User Acceptance Testing* 1. Test and document new complex programs/procedures and make revisions to existing programs/procedures to meet changing needs and requirements 2. Perform data and system integration testing 3. Provide customer assistance and training during acceptance testing and implementation *5% C. Employee Development Program* 1. Participate in appropriate social networks and professional learning Communities Thanks and Regard’s *Arpan Chandra* Technical Recruiter [image: Description: Description: Description: Logo2] Technology Resource Group Inc. 3736 Hills-Dale Court Santa Clara,CA Office: 408-709-1760 Ext: 829 Fax: 408-213-8316 Email: ar...@tresourceinc.com www.tresourceinc.com G-talk: arpan12...@gmail.com [image: Description: Description: Description: Description: Description: cid:image002.png@01CFCEA0.899C3A00] -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
