Hi, Hope doing great…!!! I have an urgent requirement below, please go through it and if you find yourself comfortable for the same then share your updated profile ASAP at *dee...@sysmind.com <dee...@sysmind.com>* Also, please recommend someone if suitable for the same kind of position.* <dee...@sysmind.com>*
You can also call me *@ 609-897-9670*4004.* *Role :* IVR Test analyst *Location :* Chevy Chase, MD *JD :* • IVR development/ Test & validation and Automation • CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, • QA - Automation experience in CYARA Replay and Agent Automation. • Rich experience in CTI - softphone Automation. • Test and validation, • Automation skills, experience in tools - CYARA/ Hammer etc • Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent o IVR Self-Service Automation with both Speech and DTMF inputs. o 100+ manual test case automation across all the ~12 IVRs. o Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. o Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. • CYARA replay and Virtual agent test scripts development. • Developing regression test campaigns using the automated scripts. • Regression and load test execution. • Reports generation using CYARA replay. *Deepak Kumar* | SYSMIND, LLC Sr. Technical Recruiter [image: https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png] Phone: 609-897-9670 x 4004 Email: *dee...@sysmind.com <dee...@sysmind.com>* Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
