Hello, We have a urgent requirement for the Salesforce Service Cloud Business Analyst please send us the requirement.
*Job Title : Salesforce Service Cloud Business Analyst* *Experience : 9 Years* *Location : Birmingham, AL* ***Need locals with in-person interview available.* ***GC or Citizens are preferred.* *Job Description:* We are seeking *Salesforce.com Service Cloud Professionals* with specific experience in *Business Architecture*, *Functional Solutions* or *Technical Architecture* related to enterprise Service Cloud implementations. Some of the experience and skills we are looking for in each area include: *Business Architect*: - Well rounded expertise in all aspects of contact center operations (work distribution, scheduling, forecasting, process improvement, training, performance management, and continuous improvement). - Ability to create operational process flows, define case reasons, routing rules, reporting requirements, support the interface design, UAT, change management and user migration. - Customer service business process design experience. *Functional Architect*: - Experience working with business process and development teams to design, implement and deploy Salesforce.com Service Cloud applications to a wide variety of clients at the enterprise level - Ability to develop business requirements and functional designs to effectively demonstrate solutions that address customer requirements - Knowledge of Call Centers, Contact Centers or Delivery Centers, including an understanding of key operational metrics and performance indicators used to manage a Customer Support environment and knowledge of the relationship between a Customer Support environment and other Business units *Technical Architect: * - Experience implementing force.com and Service Cloud platforms. - Broad technical background and expertise in all aspects of the Service Cloud platform including cloud applications, security, and integration to technical and non-technical audiences. - Experience with end-to-end solution architecture definition and implementation including application architecture, integration architecture, data, performance and security architecture and expertise in how Salesforce integrates with the key technology enablers used within a Customer Support environment. *Basic Qualifications*: - Bachelor's Degree - Minimum of 3 years of Salesforce.com Service Cloud implementation experience and/or Contact Center/ Customer Service operations experience - Minimum of 3 years of experience developing requirements, process and/or technical solutions - Ability to travel up to 80% *Preferred Skills Requirements*: - Salesforce.com certifications (Admin, Service Cloud Consultant) - Experience with Oracle-Siebel, ServiceNow or SAP - Customer service business process design experience - Ability to facilitate requirements and design sessions with 10-20 client stakeholders - Design through deploy experience. - Background with technical architecture and security concepts (integration patterns, architecture styles, data security). - Understanding of key SFDC architectural concepts (e.g. API and governor limits). -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
