*Position: Cisco Unified Contact Center Admin*

*Location: Houston, TX*

*Duration: Long Term*

*Job Description:*



Cisco Unified Contact Center Enterprise administrator with experience in
support and administration of

CISCO suite of products including CUCM, CVP, ICM, CUIM, CAD

Cisco Unified Communication manager

Add new phones and device profiles

Configuration of Voice mail

Setting up of extension mobility

Association of end user profile with device profile

Patch installations for Cisco suite

Configure route pattern and speed dials

CTI route point integration updates

Coordinate with Cisco and other vendors on upgrades hardware replacements,
big fixes, patches

Cisco Customer Voice Portal – CVP

Managing CVP operations console and reporting server

Change/Additions to prompts and wave files and basic call transfer

Enhancements to existing CVP call flows

Cisco Unified Intelligent Contact Management (ICM) support

Add/modify agents in ICM configuration managers

ICM scripting changes (prompt, holiday check, daylight savings)

Unified Cisco Interaction manager - CIM Support - Web Chat

Add/Modify agents in Admin console under users

Performing configuration changes including max chat session, dictionary
setup configuration

Cisco Unified Intelligence Center

Basic configuration changes such as addition of email ids

Creation of custom reports and dashboards

Cisco Agent and Supervisor Desktop

Troubleshooting and fixing CAD issues including CAD login, using Reskilling
tool to skill agents

Cisco Unified Intelligent Contact Management scripting Support during patch
installation

Creation of new scripts and configuration of CVP microapps





[image: cid:image001.jpg@01D0BE16.B9DD7240]



Nityo Infotech Corp.
666 Plainsboro Road,

Suite 1285

Plainsboro, NJ 08536

*Satyanshu Singh*





Desk : 609 378 1029
Fax :   609 799 5746

satyansh...@nityo.com <rohi...@nityo.com>
www.nityo.com
------------------------------

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companies by INC 500*
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