Please reply to:- Narayan Kalangutkar / nkalangut...@compunnel.com / 609-606-9010
Job Details:- |
| Job Title : | Network Operations Technician |
| Location : | Snoqualmie, WA |
| Expected Duration of Project : | 6 Months |
| Start Date : | 09/24/2014 |
| Interview Type : | Telephonic |
| Duties & Responsibilites : | Client is looking a Network Operations Technician to provide advanced technical support Client's CARE Organization in order to analyze and resolve complex technical issues reported by client subscribers. This position requires a strong understanding of the data services supported by client and hands-on experience with the troubleshooting tools used to investigate and resolve these issues.
- Working with Care trouble tickets and Data Services Engineering Teams to locate, repair or escalate complex network issues on a wide array of platforms in the network.
- Phone contact with customers to resolve subscriber issues.
- Update Care call flows as needed
Minimum Required Skills / Competencies:
- 2+ Network Operations Technician experience
- Experience with the fundamentals of a digital carrier facility
- Familiarity with Remedy, NetExpert, VTAG, and EBTA.
- Military experience and/or a BA in telecommunications or technology
- Computer literacy
- Working knowledge of the Microsoft Office Suite
- Basic understanding of UNIX
- The flexibility to work alternating shifts and weekends
- Outstanding communication skills
- A knack for grace under pressure
- Experience working in Ericsson GSM equipment
Preferred skills:
-Basic understanding of services T-Mobile provides to its subscribers, such as voice mail, short message, multi-media messaging, e-mail, including knowledge of network elements (BSC, RNC, SGSN, etc) used to provide these services.
- 3+ years telecom or IT industry experience in a hands-on technical role.
- Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.
- Good communications skills
|
Click here to see details and upload resume for this job.Click here to see all jobs on
jobs.compunnel.com.
--
You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
sap-vendor+unsubscr...@googlegroups.com.
To post to this group, send email to
sap-vendor@googlegroups.com.
Visit this group at
http://groups.google.com/group/sap-vendor.
For more options, visit
https://groups.google.com/d/optout.
