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Job Details:- |
| Job Title : | Nortel Telephony Administrator |
| Location : | Milwaukee, WI |
| Expected Duration of Project : | 12 Months |
| Start Date : | 02/26/2015 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | Client has an immediate opening for a Telephony Administrator.
-The position is accountable for system-level administration and maintenance of hardware and software in enterprise voice technology infrastructure supporting top tier and business critical functions.
-Work is performed independently and with minimal direct supervision.
Job Responsibilities:
-Partnering with CPE vendor and PSTN carriers and telcos in resolving incidents and problems to meet SLAs
managing trouble tickets; monitoring system performance and availability
-performing system administration dutie
-tuning the infrastructure
-managing change records and coordinating change activity
-fulfilling project assignments
REQUIRED SKILLS:
PBX,Word
Technical accountabilities include: Administration and maintenance of:
-IP-enabled TDM PBX systems
-IP Telephony
-ISDN/PRI and SIP trunking
-Line-side T1 and PRI applications interfaces
-Server-based applications:
- scripted call routing and reporting for Call Centers
-voice mail
- call recording and logging platforms
- speech-driven auto-attendant o integrated station database management with work order component o directory database management
- Call Detail Reporting
- PBX Traffic measurement and reporting
- Telephony asset management
- Scripted automation of database file transfers
·Web-based PSTN management (provisioning/billing reconciliation software)
·Enterprise BCP documentation for telephony systems
Required Skils:
Previous experience maintaining the following platforms and/or comparable products:
Avaya/Nortel products - CS1000M and CS1000E PBXs, IP telephony Signaling Servers and Voice Media Gateways, Session Manager, CallPilot Voice Mail, Integrated Call Director and Contact Center.
Qfiniti Call Center Quality Assurance Monitoring, Verint Call Recording/Logging, Nuance Speech Attendant, Stratasoft Autodialer, Intervoice IVR, Rivermine Billing, Avotus Telemanagement and other supporting technologies for voice applications.
INTERVIEW PROCESS:
In Person
|
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