Hi Please lookup the below position and if you feel comfortable ,then please send me your updated resume.
*Position : Network Voice Engineer with *(CUCM) and Cisco Contact Center (UCCE) exp. * Location : Columbus , OH * *Duration : 5+ Months * *Interview : Phone then Face to Face * *Job Description* · Voice Engineer 3 to assist with build out of IP Telephony infrastructure to address “bubble” call capacity increase for FMer Contact Center Integration. · This individual is responsible for assisting with implementation of complex voice infrastructure & call center applications. Will be responsible for implementation of migration strategy for traffic & toll free numbers, load testing & technical documentation for the expanded scope to address contact center needs for FMer merger. *Responsibilities:* · Provide engineering assistance with the migration and expansion of the existing enterprise wide Cisco IP telephony platform (CUCM) and Cisco Contact Center (UCCE) system. · Specifically with 1) migration of the existing Cisco AS5400 T1/PRI PSTN Gateways to (14) Cisco ASR 1002 SIP PSTN Gateways; 2) migration/expansion of the existing CVP VoiceXML gateways by adding nine (9) new Cisco 3945E VoiceXML gateways; and 3) assist with operationalization of the infrastructure using Prime Collaboration for monitoring and assurance · Assist with change management related to infrastructure build including TDM & SIP/IP Toll Free migrations. · Articulates impact of technical and non-technical information and has good technical writing skills. · Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Delivers project and process documentation · Promotes the efficiency and productivity of the UCCE environment by ensuring quality control in call routing to increase efficiency and maximize the customer experience. Job Requirement · Bachelor’s degree in a technically related field of study · 7+ years of progressively responsible technology experience · Should have hands on experience and technical knowledge of environments utilizing Cisco IP Telephony, Contact Center, IVR and Call Recording · Excellent communications skills (written and verbal) and ability to work both independently and in a group · Experience in an enterprise environment is required · Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, private line services from T1 to DS3 is required. · Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership · Good leadership skills · Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems. · Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues. · Frequently anticipates problems and analyzes ways to mitigate the risk. · Cisco Routers and Switches · Advanced understanding of business technology drivers and their impact on architecture design · Advanced understanding of performance and monitoring · Advanced understanding of industry best practices. · Advanced troubleshooting skills · Previous banking/financial industry experience is a plus but not required Other Traits and Characteristics: · Hands on experience VoIP/IPT, SIP deployments, Call recording and Contact Center solutions consulting, design, configuration, deployment, documentation and support · Configure base CUCM components, such as device pools, Call Manager groups, and other common elements. Build dial plans including route patterns, route lists etc · Investigate and respond to alarms raised by monitoring tools on systems · Experience with Cisco Unified Contact Center Enterprise, Call Recording & IVR · Strong understanding of dial plans, device pools, media resources · One of the following certifications: CCNP, CCVP or CCIE · Two+ years of proven contact center experience specific to call routing (Cisco UCCE or Carrier based routing platform experience required eg AT&T Route It) · Demonstrated ability in working with teams. Familiar with business plans as they relate to the contact center. · Demonstrated understanding of carrier based routing, queuing and network announcement features · Familiarity with IVR/CTI functionality & IP Long-Distance and Toll-Free Services. · Strong organizational skills with attention to detail. Regards , Kailash Negi VSG Business Solutions 221 Cornwell Dr Bear, DE 19701 Email ID : kail...@vsgbusinesssolutions.com Phone: 302-261-3207 x 102 -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at https://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
