Hi Associate, We have an Urgent opening .Please see the Job Description Below and let me know if you have any consultant available.
*Skill-Set* – Strong Microsoft Technical Support/Forum Moderation experience *Location* - Redmond, Washington State *Job Description* - - *Great knowledge and hands on of Microsoft Products * - *Strong analytical, communication and multitasking skills* - *Working operational knowledge and understanding of moderation tools (Forums, Blogs, Uploads, Commenting, Collecting relevant Information etc.)* - *Ability to effectively communicate and report statistics* - *Team player, detail focused and reliable* - *Good technical understanding and can pick up new tools quickly* - *Have a good knowledge of principles of customer service* *Responsibilities:* 1. To ensure that all the posts are answered to users’ satisfaction 2. To maintain the health of the community by ensuring there are no inappropriate posts in any of the categories. 3. To create set up and repro the user issues on local machine. 4. To coordinate with user for more information on the issue and collect relevant issue logs. 5. To maintain the SLA for providing the resolution/response for the posts 6. To report any bugs posted by the users in the product to the relevant Product Group 7. To make the product better by getting feedback from the users and keeping the Product Group (PG) in sync with the feedback. The moderator ensures that any valuable feedback is communicated to the PG. 8. To change the category of a post while creating/editing the post. 9. To Appropriately tag the posts for easy grouping and reporting. 10. To create the KB articles and FAQ for the known issues and resolutions to reuse the answers. 11. To attend to the posts which are flagged by users on high priority and to delete the flags if necessary after reviewing the post 12. To coordinate and share the posts using the pointers template to be answered by the experts. -- *Thanks & RegardsSeshan Y.* Technical Recruiter SysMind LLC 38, Washington Road, Princeton, NJ, United States Phone:609-897-9670 Ext 4012 Email: seshan.sysm...@gmail.com <meetaj...@gmail.com> , *shes...@sysmind.com <shes...@sysmind.com>* LinkedIn: http://goo.gl/uQT2wZ -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-vendor+unsubscr...@googlegroups.com. To post to this group, send email to sap-vendor@googlegroups.com. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/d/optout.
