*Role: Microsoft Dynamics AX* *Location: Redmond WA*
*Duration: 6 months* *Primary skillsets required:* · Microsoft Dynamics AX 2009/2012 development environment. · Expert in Dynamics AX IntelliMorph, Morphx and X++ · Deep Knowledge on Architecture and layers · Expert in implementations and customization · Enterprise portal, SSRS and SQL server experience · Hands on AIF, web services, Workflow · Security and configurations · Value add - Expert in .NET and/SQL · Dynamics AX certifications or equivalent · Excellent in written and verbal communication skills · Excellent problem-solving and debugging skills · Excellent in collaboration with cross group teams PM, Dev and SD *Additional responsibilities: * ü Enable and champion an IT service culture ü Oversee development of ITIL-based management processes and controls to ensure quality is maintained to meet business objectives ü Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services ü Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services ü Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics ü Co-ordinate inter-process changes with process owners ü Ensure alignment of ITSM solutions to ABC and ABC business needs ü Create and maintain the catalog description of existing services offered by ABC ü Formulate, agree and maintain an appropriate SLM structure for the Service Delivery ü Ensure appropriate OLAs/SLAs in place to support any new services ü Analyze and review actual service performance against SLAs and OLAs ü Provide regular reports on service performance and achievement to ABC ü Review SLA targets and metrics where necessary ü Review OLA targets and metrics where necessary ü Review third party underpinning agreements where necessary ü Functional CRM/AX knowledge ü Customer Management and interaction skills ü Good Understanding of Numerical Analysis/Interpretation of data ü Should Understand/have in-depth knowledge of the support engagement ü Work closely with functional teams, stakeholders on gap fit documents and help design both functional and technical solutions most optimal to the project ü Contribute towards practice competency development through active participation and bringing innovative ideas and solutions. ü Data migration experience using SCRIBE / any other such tools would be added advantage ü Managing the L3 CRM Support issues and co-ordinate with the SE/SWE team on time closure and drive Problem management process to reduce ticket volume or show cost optimization or implement best practices. *Thanks & Regards* *Ash* Oslo Solutions LLC. Phone: (206)-317-1596 Email: a...@oslosolutions.com <r...@oslosolutions.com> http://www.oslosolutions.com Oslo Solutions LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.” -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
