*Role: ServiceNow Developer/Admin* *Location: San Diego, CA*
*Duration: 12+ Months* *Role Description * • Implement and enhance ServiceNow platform and modules per business requirements. • Complete development, configuration and workflow administration to support business processes in the platform. • Provide day to day operational support and maintenance including planned maintenance outages. • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements. • Conduct unit testing and install new modules, releases and version upgrades. • Actively manages the life-cycle of the platform. • Monitor and fine tune application to achieve optimum performance levels. • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy • Act as a Tier-2/3 support for system 7x24x365 • Provides analysis of problems while working toward solutions to technical issues. • Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices. *Essential Skills* • Technical expert in ServiceNow with a minimum 5 years working experience as Administrator and Developer. • Experience building service catalog items and order guides. • Experience with implementing 2 or more ServiceNow modules: Incident Management, Problem Management, Enhancement Management, Release Management, Resource Management, PPM, Performance Analytics, and Change Management. • Understanding of ITIL v3 and its components. • Expertise in ServiceNow scripting including JavaScript and Jelly Script • Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc) • Understanding of Enterprise IT Architecture. • Strong analytical, problem solving, organizational and planning skills. • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners. • End user support including troubleshooting, root cause analysis and permanent resolution of system issues. • Ability to multitask and manage time effectively amongst multiple priorities. • Ability to communicate to all levels of end users, IS and Management staff. • Ability to work on a cross-functional team to design and implement scalable and sustainable systems. • On-call flexibility, including, unplanned and planned maintenance and outages • Demonstrated writing skills for creating run books, functional, design and configuration specifications *With Gratitude,* [image: Description: Description: Description: Description: unnamed] www.enterprisesolutioninc.com *Sumit Singh* *Enterprise Solution Inc.* *(* : *630-743-6210* *FAX: 630-206-1290* *: sumitsi...@enterprisesolutioninc.com * sumit.int...@gmail.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
