Hi,

Hope you are doing well.

Please go through the below job description

and let me know your interest for the below  role.

*Avaya Manager, Pleasanton CA*



*Job Details:*

*Must Have Skills (Top 3 technical skills only) **
1. Avaya Communication Manger Core (ACM)
2. Avaya OneX Portal
3. Avaya Session Manager (ASM)

*Nice to have skills (Top 2 only)*
1. Nice voice logger
2. Avaya Aura Contact Center (AACC)

*Detailed Job Description:*
Provide L2 support activities for Telecom infrastructure components from
multiple vendors. Extending required support for upcoming projects, provide
necessary inputs and perform activities for its design implementation
documentation for bringing it under our purview. Working on incident,
change, problem Management processes as defined by client. Identifying RCAs
and working towards its closure. Working with Offshore teams and following
up with vendors cases regularly.

* Desired years of experience*:*
Above 5 years

*Education/ Certifications (Required): *
BE

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Provide L2 support activities for Telecom infrastructure components from
multiple vendors.
2. Extending required support for upcoming projects, provide necessary
inputs and perform activities for its design implementation documentation
for bringing it under our purview.
3. Working on incident, change, problem Management processes as defined by
client.

Will the candidate be client facing and/or working with business users?
Yes


Interview Process (Is face to face required?)
No







*Shivani Gaur* | SYSMIND, LLC

[image:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]

*Technical Recruiter*

Phone: 609-897-9670 x 2160

Email: shiva...@sysmind.com

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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