HOT REQ : Service Asset and Configuration Management (SACM) Process Lead
Dear Partner, Hope you are doing great! This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our client, please review below job description and let me know your interest. Title: Service Asset and Configuration Management (SACM) Process Lead Location: Vernon Hills, IL Duration: 6 months Job Description: The Service Asset and Configuration Management (SACM) Process Lead will have the responsibility for administering the SACM process within the organization, working closely with other process leads and to ensure that Asset specific information can be gathered and disseminated using efficient and consistently followed processes. This role will work closely with Incident, Problem, Change, Service Request, Disaster Recovery specific process managers and also with the customer. The SACM lead will administer, manage and carry out all aspects of the SACM process. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence and reporting. Responsibilities: . Works to the overall objectives of the process of Service Asset and Configuration Management (SACM) . Develops SACM standards, SACM plans and procedures. Implements the SACM policy and standards and Provides guidance to all team members on how to perform SACM processes . Utilizes current best practices for SACM procedures and provides input or feedback for continuous improvement of Asset & Configuration Management best practices . Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc. Identifies exceptions or risks to the SACM process, which may negatively impact the accuracy of asset data . Manages the CMDB and ensures regular housekeeping of the CMDB . Provides reports, including management reports, impact analysis reports and asset status reports . Assists auditors to audit the activities of the SACM team for compliance with laid-down procedures Skills / Requirements: o Master's degree or Bachelor's Degree o ITIL certified at the Foundation level. Ideally qualified to ITIL Release, Change & Configuration Management Practitioners o Asset Management expertise including process design expertise o ServiceNow Experience Essential Job Duties: 1. Identify process organizational strengths, weaknesses and opportunities. 2. Identify, justify, and implement process improvement. Facilitate communication between technical and business stakeholders. 3. Discuss, design, and document functional specifications for process requirements and enhancements. 4. Ensure that all process stakeholders are adequately trained on new processes, and are aware of their role in process management. 5. Develop, monitor, and routinely report upon process compliance, productivity, and performance metrics. 6. Facilitate process and quality review committee meetings, as necessary. 7. Provide project coordination for the release of IT Service Management and Process Quality tool enhancements. 8. Ensure that process, roles, responsibilities, and documentation are kept current and relevant. 9. Provide support to the ongoing Process Improvement Roadmap. 10. Working knowledge of Lean Six Sigma and the DMAIC Process Steps Required Skills: 1. 10+ years of experience in ITIL Process Management and Development. 2. High level of analytical and problem-solving skills. 3. Strong group facilitation skills. 4. Demonstrated ability to comprehend complex or technical information. 5. Comprehensive knowledge and understanding of the ITIL v3 framework and application of best practice. 6. Teamwork: Work cooperatively and productively with others to achieve results. Act to promote a healthy work climate, good morale, and cooperation between team members. Promote teamwork by building commitment and maintaining optimism. 7. Customer Orientation: Listen and respond effectively to customer questions. Resolve customer problems to the customer's satisfaction, and respects all internal and external customers. Use a team approach when dealing with customers. Follow up to evaluate customer satisfaction, and commit to exceeding customer expectations. 8. Oral and Written Communication: Write in a concise and organized manner. Appear knowledgeable and confident when communicating information to peers, customers, and management. Listen actively and speak clearly and directly. Share information with others to help them to perform their jobs, and seek information from others in order to do job more effectively. 9. Attention to Detail: Monitor and check work or information. Plan and organize time and resources efficiently.
HOT REQ : Service Asset and Configuration Management (SACM) Process Lead
Dear Partner, Hope you are doing great! This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our client, please review below job description and let me know your interest. Title: Service Asset and Configuration Management (SACM) Process Lead Location: Vernon Hills, IL Duration: 6 months Job Description: The Service Asset and Configuration Management (SACM) Process Lead will have the responsibility for administering the SACM process within the organization, working closely with other process leads and to ensure that Asset specific information can be gathered and disseminated using efficient and consistently followed processes. This role will work closely with Incident, Problem, Change, Service Request, Disaster Recovery specific process managers and also with the customer. The SACM lead will administer, manage and carry out all aspects of the SACM process. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence and reporting. Responsibilities: . Works to the overall objectives of the process of Service Asset and Configuration Management (SACM) . Develops SACM standards, SACM plans and procedures. Implements the SACM policy and standards and Provides guidance to all team members on how to perform SACM processes . Utilizes current best practices for SACM procedures and provides input or feedback for continuous improvement of Asset & Configuration Management best practices . Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc. Identifies exceptions or risks to the SACM process, which may negatively impact the accuracy of asset data . Manages the CMDB and ensures regular housekeeping of the CMDB . Provides reports, including management reports, impact analysis reports and asset status reports . Assists auditors to audit the activities of the SACM team for compliance with laid-down procedures Skills / Requirements: o Master's degree or Bachelor's Degree o ITIL certified at the Foundation level. Ideally qualified to ITIL Release, Change & Configuration Management Practitioners o Asset Management expertise including process design expertise o ServiceNow Experience Essential Job Duties: 1. Identify process organizational strengths, weaknesses and opportunities. 2. Identify, justify, and implement process improvement. Facilitate communication between technical and business stakeholders. 3. Discuss, design, and document functional specifications for process requirements and enhancements. 4. Ensure that all process stakeholders are adequately trained on new processes, and are aware of their role in process management. 5. Develop, monitor, and routinely report upon process compliance, productivity, and performance metrics. 6. Facilitate process and quality review committee meetings, as necessary. 7. Provide project coordination for the release of IT Service Management and Process Quality tool enhancements. 8. Ensure that process, roles, responsibilities, and documentation are kept current and relevant. 9. Provide support to the ongoing Process Improvement Roadmap. 10. Working knowledge of Lean Six Sigma and the DMAIC Process Steps Required Skills: 1. 10+ years of experience in ITIL Process Management and Development. 2. High level of analytical and problem-solving skills. 3. Strong group facilitation skills. 4. Demonstrated ability to comprehend complex or technical information. 5. Comprehensive knowledge and understanding of the ITIL v3 framework and application of best practice. 6. Teamwork: Work cooperatively and productively with others to achieve results. Act to promote a healthy work climate, good morale, and cooperation between team members. Promote teamwork by building commitment and maintaining optimism. 7. Customer Orientation: Listen and respond effectively to customer questions. Resolve customer problems to the customer's satisfaction, and respects all internal and external customers. Use a team approach when dealing with customers. Follow up to evaluate customer satisfaction, and commit to exceeding customer expectations. 8. Oral and Written Communication: Write in a concise and organized manner. Appear knowledgeable and confident when communicating information to peers, customers, and management. Listen actively and speak clearly and directly. Share information with others to help them to perform their jobs, and seek information from others in order to do job more effectively. 9. Attention to Detail: Monitor and check work or information. Plan and organize time and resources efficiently. Provide
