*Cisco Unified Communications (UC) Tier II Engineers Support | Washington DC *
*Please ensure candidates are US Citizens and can pass basic background checks and fingerprinting before submitting them.* *USC ONLY* *Duration: 24 months +* *Work Location: Working Hours: normal business hours unless otherwise planned and scheduled* *Clearance: Public Trust type background check with finger-printing and drug screening* *Cisco Unified Communications (UC) Tier II Engineers Support * *Bachelor’s degree required. Three (3) years minimum experience in UC field.* Tier II collaborates with both Tier I and Tier III Engineers to reach successful resolution for all customer issues. Job responsibilities include the following: · Respond to NSD Incident tickets that cannot be handled by Tier I support • Proactive Monitoring and Analysis of UC Infrastructure • Subject Matter Expert (SME)-Level Repair • Primary Technical SME for Coordinated Moves, Adds, Changes, Deletes (MACDs ) • MACD and Service Request Support • Escalation to UC Tier 3 Engineer as Needed • System level changes and maintenance • Problem Management support including post-mortem reports and analysis • Analysis of service infrastructure using specialized tools and systems • Perform system and database backup and recovery *Garima Gupta *|* Technical Recruiter* *| **Apetan Consulting LLC* *Tel: 201-620-9700* 133 **| **72 Van * *Mail- Reipen Avenue # 255 Jersey City, NJ 07306 * *Corp. Office- 15* *Union Avenue, office # 6, Rutherford, New Jersey 07070* gar...@apetan.com* | **www.apetan.com* <http://www.apetan.com/>* |* [image: Hangouts]| garimaapetan...@gmail.com -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
