*Role: CMDB (Service Now) Consultant* *Location: Allendale, NJ*
*Essential duties & responsibilities: (detailed description)* • Define and embed industry best practices for ServiceNow, in collaboration with other global stakeholders (IS, Facilities, key users). Be a trusted partner for projects, events, enhancements, and ongoing support. • Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, elastic ITSM services. Be a thought leader in bringing in best practices and technology innovations and applying effectively change management to embed them. • Lead resolution of major / minor incidents involving ServiceNow as well as troubleshooting. • Communicate and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors • Manage migration process of custom development code to QA and Production farms and validate required documentation. • Participate as subject matter expert in architectural design, build, and deployment. • Define, document, and adhere to a governance model that stabilizes and protects the environment. • Manage reporting for auditing, usage, and performance statistics/metrics. • Maintain business services and Configuration Item relationships in ServiceNow • Perform day to day administration of ServiceNow • Report on Metrics using ServiceNow and Performance Analytics • Create and maintain our Service Catalog including approval workflows • Build reports, gauges, and home pages • Maintain business services and Configuration Item relationships in ServiceNow • Perform installation and testing of vendor-provided updates and new releases • Work with business users to identify and refine business requirements and workflows • Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. • Designing, configuring and customizing new applications and modules • Develop UI forms, fields, notifications, workflows and JavaScript server/client code • Maintain LDAP integration and user configurations • Maintain Service Level Agreement (SLA) and monitor SLA workflow • Search, populate, and customize the Knowledge Base • Manage minor enhancements to the system • Manage CMDB and help drive strategy around CMDB *Requirements* *Education & special trainings: Bachelor’s Degree in Computer Science, Computer Engineering, Computer Information Systems, or equivalent is required.* *Qualifications & experience:* • 5 years of technical support experience • 2 years of experience in ServiceNow System Owner • Knowledge of LDAP/Active Directory • Relevant IT Architecture experience • Experience with IT Service Management, Service Desk, and Change Management processes • Experience in web applications, networks, protocols and email (SMTP, POP3) • Basic understanding of ITIL v3 methodologies • Working knowledge of relational databases • Excellent customer service skills and a positive attitude • Ability to multitask and remain detail oriented • Ability to thrive in a fast-paced environment • Can work independently and is self-motivated Best Regards, *Sumit Singh* | SYSMIND, LLC Phone: 609-897-9670 x 2192 Email: sum...@sysmind.com Website: sysmind.com Hangout: sumit.int...@gmail.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
