Please send your profiles to da...@addonusa.com
-Are there 3 technologies or responsibilities that you would stack rank as
most important when identifying qualified resumes?
(- Avaya Call Routing is a MUST. Must have extensive Vectoring experience.
- Documentation Skills to translate call flow into understandable
documents.)
*Avaya consultant*
*Roseland, NJ.*
*6-12+months*
*open*
*Remote is also possible*
The successful candidate will posess the following skillset and core
compentencies:
*Technical Knowledge and expertise:*
• This role will balance the stabilization/evolution of the ADP
Contact Center Technology Portfolio as well as leveraging the Platforms to
deliver Business Solutions to our Contact Center Clients.
• Avaya S87XX administration.
• Avaya Call Vectoring and VDN Programming.
• Avaya CMS Administration.
• Avaya Voice Portal, Interactive Voice Response (IVR)
implementation.
• Avaya Modular Messaging administration.
• Avaya Application Enablement Services (AES), Computer Telephony
Integration (CTI) implementation and administration.
•••
Since the overall ADP Contact Center Technologies team delivers Avaya and
Genesys routing/Application/Framework solutions, Knowledge of Contact
Center Technologies, such as Genesys Framework, Routing, and Application
Layers (7.6/8.x +) is a major plus/advantage:
Universal Routing including detailed knowledge of Routing Strategy concepts
and data integration for enhanced routing
· Multimedia Platform, focusing on Business Process and Routing
solutions. Email Routing, Chat Routing with detailed Integrations via Web
API
· CCPulse and Infomart Reporting, focused on implementation of
reporting solutions which are standards-based.
· Interaction Workspace, allowing for detailed integrations across
Genesys and other client platforms (such as CRM, etc)
· Understanding of Integration points, such as Avaya Platforms,
ensuring seamless overall solution knowledge (ie AES Interface, ACM
features/functionality) SIP, Avaya Communication Systems platform and
products, etc).
· Knowledge of Virtual Hold Platform and detailed integration
points in a Genesys/Avaya deployment
· Technical Support knowledge of the NICE Call Recording Platform.
· This role will be involved not only with the NICE/Genesys
Integration Points, but also the evolution of the ADP NICE platform to
accommodate our Centralized ACM/CTI model.
· In addition, this role will drive the enhanced NICE 4.x migration
delivering new business features as well as a new Enterprise-worthy
platform.
*The position is also responsible for:*
· ? Assisting with the migration from Avaya Call Routing to Genesys
based Call Routing.
· ? Configuration, support, and troubleshooting of existing Avaya
contact center enterprise applications and solutions in both VoIP and TDM
technology environments.
· At least 5 plus years of experience. Specific activities and
background required for this position include:
· Avaya Core Telephony Products: Communications Manager, AES,
Modular Messaging, CMS, OneX Communicator/IP Softphone, OneX Agent/IP
Agent, Site Administration and Voice Announcement Manager.
* Below skills are a plus:*
· Genesys Product Suite: Genesys Framework v7.x., Genesys Routing
x7.x, Virtual Hold, Genesys CCPulse v7.x, Genesys GVP v7.x, and Genesys
Internet Suite and Multimedia.
· Must be well rounded with experience in multiple Contact Center
Technology domains including CTI, Call Routing, VHT, Workforce Management,
Call Recording, VoIP Technology and Self Service solutions
· Avaya and Genesys University-training and certifications
preferred.
· Familiarity with Workforce management products (IEX, Blue
Pumpkin, Genesys WFM) is a plus.
*Thanks & Regards,***
*Davis***
Technical Recruiter* ***
*Addon Technologies, Inc.*
*17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152*
Email : da...@addonusa.com | Pho: 734.956.4737 Ext 164
www.addonusa.com
Gtalk : davis.johnson203
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