*Please send your profiles to da...@addonusa.com <da...@addonusa.com>*
*Role*:* Sr Voice Engineer*
* Location - San Ramon, CA/ Sacramento, CA*.
*No of openings - 5 Duration - Multi year*
*Visa: GC/E.A.D/Citizen*
Description - *JOB Description –Senior Voice Engineer*
This position is for a senior - level *Voice Engineer* with strong
understanding of contact centers and contact centers infrastructure, in a
Cisco environment.
Workload will include operations support, project work, troubleshooting and
implementation for the Cisco UCCE solution in a contact center environment.
*Technical Skills:*
Experience with ACME, Cisco Cube, CO interfaces, Call Manager, IVR, ACD,
switches, routers, SRST, call routing, VOIP and UC.
· Experience working with providers like AT&T and Level 3
· SIP trucking, DID experience
· Call routing
· Automated call distribution (ACD)
· IP telephony
· Scripting
CCVP, CCDP, or CCIE certification would be helpful.
*Project Skills:*
· UCCE Infrastructure support and management
· Installation, Implementation and configuration
· Performance and benchmarking
· Troubleshooting
· Provide on-call support
*Communication/Soft Skills:*
· Strong writing skills
· Organized and articulate
· Conflict resolution
· Strong team worker
· Capable of working with business groups and clients
· Able to handle pressure
· Independent, self-starter, needs little or no supervision
*Thanks & Regards,*
*Davis*
Technical Recruiter
*Addon Technologies, Inc.*
*17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152*
Email : da...@addonusa.com | Pho: 734.956.4737 Ext 164
www.addonusa.com
Gtalk : davis.johnson203
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