Re: Getting some issues while integrating scalr with Service now

2017-02-01 Thread Marc O'Brien
Hi Shashi, You should be able to use *sudo /opt/scalr-server/embedded/bin/mysql -u scalr -p scalr *to login to the database and then manually execute any queries you need. Cheers, Wm. Marc O'Brien Scalr Technical Support -- You received this message because you are subscribed to the Google

Re: Getting some issues while integrating scalr with Service now

2017-01-31 Thread Shashi Bhushan
Hi Marc, Actually it got resolved after some upgradation I had done with python 7.2.6. Thankyou for you support. And Can you help me with mysql, how can I access the tables inside "Scalr" database ,like by connecting to mysql with root and password . I have a usecase in which I need data that

Re: Getting some issues while integrating scalr with Service now

2017-01-31 Thread Marc O'Brien
Hi Shashi, It looks like this is related to a bug that was resolved in Scalr 6.0.1. This explains why we see the issue with Open Source Scalr but not on Hosted Scalr, which uses the latest version of Scalr. Apologies for the confusion. You will need to wait for a future update to Open

Re: Getting some issues while integrating scalr with Service now

2017-01-31 Thread Shashi Bhushan
Hi Marc, The issue is with the webhooks I am using with my opensource version of scalr , same webhook is working with the hosted version. This is the error log I am getting while firing an event to get stored in service now . *[31/Jan/2017 09:36:01][ dbqueue_event][ 30108]

Re: Getting some issues while integrating scalr with Service now

2017-01-30 Thread Marc O'Brien
Hi Shashi, Can you please provide details on the failure you are experiencing? Error logs or messages form the UI may be helpful. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, January 30, 2017 at 6:13:35 AM UTC-7, Shashi Bhushan wrote: > > Hi , > I am currently working

Getting some issues while integrating scalr with Service now

2017-01-30 Thread Shashi Bhushan
Hi , I am currently working on scalr (open source) to create a demo for some usecases to our customers, and for that I need to integrate our service now portal with Scalr. I followed this tutorial :