On 6/6/05, Matt Moor [EMAIL PROTECTED] wrote:
We use Request Tracker for helpdesk ticketing in here, and it rocks.
We've got ~20k requests/issues in it, across 4 queues, and from other
sites I've seen, this is small.
We were racking up around 1000 tickets/week across about 12 queues at
my last
Just a general question for the list.
We've got the mediawiki going for general feature whiteboarding but it
really doesn't cut it as an issue/bug database.
I was wondering what other people are using to manage bug lists and issues
/feature requests?
The ones I've heard of include:
Request
[EMAIL PROTECTED] wrote:
Request Tracker
we have used it for ages.
it works pretty well. does its job of making sure stuff gets done.
doesn't really care about 'customers' - ie it has no room for details
about who an issue is happeining too, its just a issue, that needs
attention.
good
We use Request Tracker for helpdesk ticketing in here, and it rocks.
We've got ~20k requests/issues in it, across 4 queues, and from other
sites I've seen, this is small.
We handle errors, requests for new services and tracking general issues.
The only comment I'd make is that I don't think
