Re: [SLUG] Documentation (management) System
Jobst Schmalenbach wrote: Hi. We need to document our core processes from an IT point view, i.e. how IT interacts with the rest of the company, the services IT provides, what technical structure is there, the software that is availalble etc. 1. What do people use to do this? (document system??) A wiki. In some cases mediawiki, in some cases YaWiki. 3. Are there any (commerical) utils available? Pay me money and I'll install it for you, and then give you the source code under the GPL. Can't ask for a better deal than that. -- Del -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
RE: [SLUG] Documentation (management) System
Jobst, I think this basically falls under the framework known as ITIL/ITSM. Googling will give you links to the standards bodies, as well as service providers and practitioners. Pretty well all IT service providers (HP included ;-) ) offer services that allow organisations to align their IT organisations around these methodologies. There is a lot of material out there!!! Martin Martin Visser, CISSP Network and Security Consultant Consulting Integration Technology Solutions Group - HP Services 410 Concord Road Rhodes NSW 2138 Australia Mobile: +61-411-254-513 Fax: +61-2-9022-1800 E-mail: martin.visserAThp.com This email (including any attachments) is intended only for the use of the individual or entity named above and may contain information that is confidential, proprietary or privileged. If you are not the intended recipient, please notify HP immediately by return email and then delete the email, destroy any printed copy and do not disclose or use the information in it. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jobst Schmalenbach Sent: Wednesday, 7 September 2005 5:46 PM To: slug@slug.org.au Subject: [SLUG] Documentation (management) System Hi. We need to document our core processes from an IT point view, i.e. how IT interacts with the rest of the company, the services IT provides, what technical structure is there, the software that is availalble etc. 1. What do people use to do this? (document system??) 2. Are there any books about this? 3. Are there any (commerical) utils available? thanks Jobst -- When you lose, don't lose the lesson. __, Jobst Schmalenbach, Technical Director _ _.--'-n_/ Barrett Consulting Group P/L The Meditation Room P/L -(_)--(_)= +61 3 9532 7677, POBox 277, Caulfield South, 3162, Australia -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
Re: [SLUG] Documentation (management) System
On Wed, 2005-09-07 at 17:45 +1000, Jobst Schmalenbach wrote: Hi. We need to document our core processes from an IT point view, i.e. how IT interacts with the rest of the company, the services IT provides, what technical structure is there, the software that is availalble etc. 1. What do people use to do this? (document system??) 2. Are there any books about this? 3. Are there any (commerical) utils available? There was a book reveiw on slashdot.org about technical documentation. Might be worth a look review was pretty good. -- Ken Foskey OpenOffice.org developer -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
Re: [SLUG] Documentation (management) System
On Wed, Sep 07, 2005 at 11:25:40PM +1000, Ken Foskey ([EMAIL PROTECTED]) wrote: On Wed, 2005-09-07 at 17:45 +1000, Jobst Schmalenbach wrote: Hi. We need to document our core processes from an IT point view, i.e. how IT interacts with the rest of the company, the services IT provides, what technical structure is there, the software that is availalble etc. 1. What do people use to do this? (document system??) 2. Are there any books about this? 3. Are there any (commerical) utils available? There was a book reveiw on slashdot.org about technical documentation. Might be worth a look review was pretty good. do you know the title? jobst -- #include signature.h __, Jobst Schmalenbach, Technical Director _ _.--'-n_/ Barrett Consulting Group P/L The Meditation Room P/L -(_)--(_)= +61 3 9532 7677, POBox 277, Caulfield South, 3162, Australia -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
