[sniffer] False Positive - how to react?

2007-09-26 Thread Stefan Paege
For the first (known) time I see Message Sniffer filter a valid mail.
The mail is from my Dell salesperson containing a quote.

This is from the IMail log:
20070926 091209 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] EHLO ausc60pc101.us.dell.com
20070926 091210 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] MAIL FROM:[EMAIL PROTECTED]
20070926 091210 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] RCPT TO:[EMAIL PROTECTED]
20070926 091217 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] d:\ICS2006\IMail\spool\D064801a658d9.SMD 314045
20070926 091217 127.0.0.1   SMTPD (064801a658d9) performing
antispam checks

This is the related Sniffer log entry:
hp2dpjsa20070926071222  d064801a658d9.smd   0   78  Match   
1336961 60
6933694583
hp2dpjsa20070926071222  d064801a658d9.smd   0   78  Final   
1336961 60  0
26005   83


What is the best way to handle stuff like this?

Thanks

-- 


Elektronik-Labor Carls GmbH  Co. KG

  Stefan Paege

Fon: +49 5973 9497-23
Fax: +49 5973 9497-19


Elektronik-Labor Carls GmbH & Co. KG
Kommanditgesellschaft:Sitz Neuenkirchen, Registergericht Steinfurt HRA 3310

Persönlich haftende Gesellschafterin: Elektronik-Labor Carls,
Beteiligungsgesellschaft mbH, Sitz Neuenkirchen, Registergericht Steinfurt HRB 4175

Geschäftsführer: Irmgard Carls, Joachim Schulte
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Re: [sniffer] False positive processing

2006-03-21 Thread Darin Cox
Nope.  None of them.

I haven't heard back from the replies to a couple of false positives on the
10th, and we haven't heard anything from our submissions on the 16th (6) and
17th (2).  I don't remember if we've heard anything from those on the 15th
(4).

Darin.


- Original Message - 
From: Pete McNeil [EMAIL PROTECTED]
To: Darin Cox sniffer@SortMonster.com
Sent: Tuesday, March 21, 2006 11:21 AM
Subject: Re: [sniffer] False positive processing


On Tuesday, March 21, 2006, 9:38:46 AM, Darin wrote:

DC
DC
DC Hi Pete,
DC
DC
DC
DC Are you getting behind on false positive  processing? We have
DC gotten a response in a few days, and are still  forwarding false
DC positives for an FP report that we asked for a while rule on  the 10th.

I'm not behind.

Did the message get tagged on it's way out of your system?

Thanks,

_M



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Re[2]: [sniffer] False positive processing

2006-03-21 Thread Pete McNeil
On Tuesday, March 21, 2006, 11:37:30 AM, Darin wrote:

DC Nope.  None of them.

DC I haven't heard back from the replies to a couple of false positives on the
DC 10th, and we haven't heard anything from our submissions on the 16th (6) and
DC 17th (2).  I don't remember if we've heard anything from those on the 15th
DC (4).

Right now I'm preparing to process FPs. I have a total of 24. 15 from
you. I don't show any others pending. When I'm done I'll go back and
look at the 10th, 16th, and 17th to see if I received and responded.

_M



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Re[4]: [sniffer] False positive processing

2006-03-21 Thread Pete McNeil
I have responded off list.

Let me know (off list) if you got my response just in case it goes
missing again.

Thanks,

_M

On Tuesday, March 21, 2006, 12:04:29 PM, Darin wrote:

DC Right.  15 from today.  Let me know what you find out.  The ones from the
DC 10th were replies to FP processing to investigate further and apply white
DC rules.  The others were normal FP reports.

DC Thanks,

DC Darin.


DC - Original Message - 
DC From: Pete McNeil [EMAIL PROTECTED]
DC To: Darin Cox sniffer@SortMonster.com
DC Sent: Tuesday, March 21, 2006 11:52 AM
DC Subject: Re[2]: [sniffer] False positive processing


DC On Tuesday, March 21, 2006, 11:37:30 AM, Darin wrote:

DC Nope.  None of them.

DC I haven't heard back from the replies to a couple of false positives on
DC the
DC 10th, and we haven't heard anything from our submissions on the 16th (6)
DC and
DC 17th (2).  I don't remember if we've heard anything from those on the
DC 15th
DC (4).

DC Right now I'm preparing to process FPs. I have a total of 24. 15 from
DC you. I don't show any others pending. When I'm done I'll go back and
DC look at the 10th, 16th, and 17th to see if I received and responded.

DC _M



DC This E-Mail came from the Message Sniffer mailing list. For information and
DC (un)subscription instructions go to
DC http://www.sortmonster.com/MessageSniffer/Help/Help.html



DC This E-Mail came from the Message Sniffer mailing list. For
DC information and (un)subscription instructions go to
DC http://www.sortmonster.com/MessageSniffer/Help/Help.html


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[sniffer] False positive processing

2006-02-24 Thread Darin Cox



Pete,

Thanks for the quicker turnaround in the last few 
days for false positive processing. We're seeing abouthalf day 
now.

Much appreciated!
Darin.




[sniffer] False Positives

2006-02-23 Thread Kevin Rogers
So when I asked how I would send in false positives, someone mentioned 
that I should look up the appropriate log entry and send that in.  That 
brings up another question.  My log file is 270MB and climbing.  I've 
never opened it cause it's too big.  Do you have a reader for your log 
files? 

I think it would be nice to have a little list of things to do to send 
in false positives:



1. Have your users send you the false positive.  Save it as an .eml file (?)
2. Look up (somehow) the entry in your log file that corresponds to that 
.eml file.  Copy and paste that text into a new email.
3. Send an email from your primary Sortmonster email address, attaching 
the .eml file and any log portion as necessary.


Is this correct?


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RE: [sniffer] False Positives

2006-02-23 Thread John Carter
A program like freeware Baregrep (http://www.baremetalsoft.com/baregrep/)
might be helpful to you.

Do you not regularly cycle your logs and submit them?

John C

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Kevin Rogers
Sent: Thursday, February 23, 2006 4:49 AM
To: sniffer@SortMonster.com
Subject: [sniffer] False Positives

So when I asked how I would send in false positives, someone mentioned that
I should look up the appropriate log entry and send that in.  That brings up
another question.  My log file is 270MB and climbing.  I've never opened it
cause it's too big.  Do you have a reader for your log files? 

I think it would be nice to have a little list of things to do to send in
false positives:


1. Have your users send you the false positive.  Save it as an .eml file (?)
2. Look up (somehow) the entry in your log file that corresponds to that 
.eml file.  Copy and paste that text into a new email.
3. Send an email from your primary Sortmonster email address, attaching 
the .eml file and any log portion as necessary.

Is this correct?


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Re: [sniffer] False Positives

2006-02-23 Thread Pete McNeil
On Thursday, February 23, 2006, 5:48:55 AM, Kevin wrote:

KR So when I asked how I would send in false positives, someone mentioned
KR that I should look up the appropriate log entry and send that in. That
KR brings up another question.  My log file is 270MB and climbing.  I've 
KR never opened it cause it's too big.  Do you have a reader for your log
KR files?

I recommend you delete your current log - or at least set it aside
until you've completed work on the FPs in question. There are editors
out there (I like slickedit) that will handle files that large.

That said, your log file should never get that large. You should
rotate it out and send it to us once a day or so.

There are some scripts to handle that for you:

http://www.sortmonster.com/MessageSniffer/Help/AutomatingUpdatesHelp.html

Details about your log file are here:

http://www.sortmonster.com/MessageSniffer/Help/LogsHelp.html

KR I think it would be nice to have a little list of things to do to send
KR in false positives:


KR 1. Have your users send you the false positive.  Save it as an .eml file (?)
KR 2. Look up (somehow) the entry in your log file that corresponds to that
KR .eml file.  Copy and paste that text into a new email.
KR 3. Send an email from your primary Sortmonster email address, attaching
KR the .eml file and any log portion as necessary.

KR Is this correct?

Everything you want to know about false positives (most likely) is on
this page - including step by step instructions:

http://www.sortmonster.com/MessageSniffer/Help/FalsePositivesHelp.html

_M


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[sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Hi,

I filed this false positive report a day ago and never heard back.

Just trying to see if my emails are blocked again.

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: Andy Schmidt [mailto:[EMAIL PROTECTED] 
Sent: Monday, February 20, 2006 10:41 AM
To: '[EMAIL PROTECTED]'
Subject: License ID nwb655oh

This message was a GIF image from one individual to another. 

Log Entries:

nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
Match   836625  61  2245238871
nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
Final   836625  61  0   32767   71

Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de
 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19 
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
 --=_NextPart_001_0006_01C63581.B0813970
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 BRBarchetta -=20 The Classic and Sports Car Channel  Updated 
 News as It=20 Happens./FONT/DIV/BODY/HTML

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Re: [sniffer] False Positive - no reaction?

2006-02-21 Thread Darin Cox
On average it takes 2 or three days to hear back on false positives.

Darin.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 9:40 AM
Subject: [sniffer] False Positive - no reaction?


Hi,

I filed this false positive report a day ago and never heard back.

Just trying to see if my emails are blocked again.

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: Andy Schmidt [mailto:[EMAIL PROTECTED]
Sent: Monday, February 20, 2006 10:41 AM
To: '[EMAIL PROTECTED]'
Subject: License ID nwb655oh

This message was a GIF image from one individual to another.

Log Entries:

nwb655oh 20060219172434 DA9CC319600AA9394.SMD 31 360
Match 836625 61 2245 2388 71
nwb655oh 20060219172434 DA9CC319600AA9394.SMD 31 360
Final 836625 61 0 32767 71

Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de
 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
 boundary==_NextPart_000_0005_01C63581.B0813970
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as
 It = Happens.
 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/html;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable

 !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN
 HTMLHEAD META http-equiv=3DContent-Type content=3Dtext/html; =
 charset=3Diso-8859-1 META content=3DMSHTML 6.00.2900.2802
 name=3DGENERATOR STYLE/STYLE /HEAD BODY bgColor=3D#ff
 DIVnbsp;/DIV DIVFONT face=3DArial size=3D2CiaoBRBjoern
 SchmidtBRA=20
 href=3Dmailto:[EMAIL PROTECTED][EMAIL PROTECTED]/ABRA=20
 href=3Dhttp://www.barchetta.cc;www.barchetta.cc/Anbsp;nbsp; =
 BRBarchetta -=20 The Classic and Sports Car Channel  Updated
 News as It=20 Happens./FONT/DIV/BODY/HTML

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Re: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
I'm a little behind. I'm going to do false positives in the next 10
minutes. I only have 20 to do it should go fast. Sorry for the delay.

Thanks,

_M

On Tuesday, February 21, 2006, 9:40:07 AM, Andy wrote:

AS Hi,

AS I filed this false positive report a day ago and never heard back.

AS Just trying to see if my emails are blocked again.

AS Phone:  +1 201 934-3414 x20 (Business)
AS Fax:+1 201 934-9206 


AS -Original Message-
AS From: Andy Schmidt [mailto:[EMAIL PROTECTED] 
AS Sent: Monday, February 20, 2006 10:41 AM
AS To: '[EMAIL PROTECTED]'
AS Subject: License ID nwb655oh

AS This message was a GIF image from one individual to another. 

AS Log Entries:

AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Match   836625  61  2245238871
AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Final   836625  61  0   32767   71

AS Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
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 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19 
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
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AS This E-Mail came from 

RE: [sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Sorry - didn't mean to be pushy. I just thought that false positives are
worse than missed spam, so I had assumed that they would always be at the
top of the queue.

I can wait (PS - would have calmed my nerves, if there had been some
automatic ticket number response that reassured me that my email was
received. The web site makes it sound as if there's a million reasons why a
false positive might not be accepted - so an automatic confirmation might be
a good self-service tool.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 09:55 AM
To: Andy Schmidt
Subject: Re: [sniffer] False Positive - no reaction?

I'm a little behind. I'm going to do false positives in the next 10 minutes.
I only have 20 to do it should go fast. Sorry for the delay.

Thanks,

_M

On Tuesday, February 21, 2006, 9:40:07 AM, Andy wrote:

AS Hi,

AS I filed this false positive report a day ago and never heard back.

AS Just trying to see if my emails are blocked again.

AS Phone:  +1 201 934-3414 x20 (Business)
AS Fax:+1 201 934-9206 


AS -Original Message-
AS From: Andy Schmidt [mailto:[EMAIL PROTECTED]
AS Sent: Monday, February 20, 2006 10:41 AM
AS To: '[EMAIL PROTECTED]'
AS Subject: License ID nwb655oh

AS This message was a GIF image from one individual to another. 

AS Log Entries:

AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Match   836625  61  2245238871
AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Final   836625  61  0   32767   71

AS Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de by mailout08.sul.t-online.com 
 with smtp id 1FAsIN-00064u-06; Sun, 19 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 6
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
 boundary==_NextPart_000_0005_01C63581.B0813970
 X-Priority: 3
 X-MSMail-Priority: Normal
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/html;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable

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Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false positives are
AS worse than missed spam, so I had assumed that they would always be at the
AS top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not
being pushy. The current goal is to respond in less than 24 hours and
if possible to review twice per day. Yesterday a number of urgent
tasks toppled that schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the
review cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding
to FPs is important, and we have been much better about it over the
recent past. I expect that service aspect to improve moving forward
along with other things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email was
AS received. The web site makes it sound as if there's a million reasons why a
AS false positive might not be accepted - so an automatic confirmation might be
AS a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the
false processing bot. We're getting a lot of spam lately at our false@
address and I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then
there is the issue of email reliability in the response... what if you
don't get the response I mean. ... There are still folks that
occasionally (some frequently) send false reports from unauthorized
addresses --- those would not get a response... I'm overthinking this
now %^b

When I get to the false processing bot I will add a response
mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


RE: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Hi Pete,

I agree that the email notification is tricky - because you might respond to
spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get a
response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names of
the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false 
AS positives are worse than missed spam, so I had assumed that they 
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if possible
to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the review
cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to FPs
is important, and we have been much better about it over the recent past. I
expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some 
AS automatic ticket number response that reassured me that my email 
AS was received. The web site makes it sound as if there's a million 
AS reasons why a false positive might not be accepted - so an automatic 
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the false
processing bot. We're getting a lot of spam lately at our false@ address and
I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get the
response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information and
(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


Re: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Scott Fisher
I like this idea more than the email notification. I really don't need more 
emails.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]

To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 10:16 AM
Subject: RE: Re[2]: [sniffer] False Positive - no reaction?



Hi Pete,

I agree that the email notification is tricky - because you might respond 
to

spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get 
a

response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names 
of

the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false
AS positives are worse than missed spam, so I had assumed that they
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if 
possible

to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the 
review

cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to 
FPs
is important, and we have been much better about it over the recent past. 
I

expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email
AS was received. The web site makes it sound as if there's a million
AS reasons why a false positive might not be accepted - so an automatic
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the 
false
processing bot. We're getting a lot of spam lately at our false@ address 
and

I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get 
the

response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information 
and

(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



This E-Mail came from the Message Sniffer mailing list. For information 
and (un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html






This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


Re: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Darin Cox
That queue concept would be wonderful!  Hopefully it would have some simple
info extracted to show recipient, sender, subject, header info, and info on
the rule(s) it failed.  One of my ongoing challenges is matching responses
to reports and following up to see what additional actions are required.

Darin.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 11:16 AM
Subject: RE: Re[2]: [sniffer] False Positive - no reaction?


Hi Pete,

I agree that the email notification is tricky - because you might respond to
spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get a
response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names of
the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false
AS positives are worse than missed spam, so I had assumed that they
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if possible
to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the review
cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to FPs
is important, and we have been much better about it over the recent past. I
expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email
AS was received. The web site makes it sound as if there's a million
AS reasons why a false positive might not be accepted - so an automatic
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the false
processing bot. We're getting a lot of spam lately at our false@ address and
I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get the
response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




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Re[4]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
On Tuesday, February 21, 2006, 11:16:43 AM, Andy wrote:

snip/

AS The only other suggestion I have is to create a 24 hour 'queue' display on
AS the web site. All you need to show is a column of the sender domain names of
AS the email (not the entire sender email address).  If I submit a false
AS positive I can confirm that it made it into your queue by checking the web
AS page.  This way, you don't need to send automated emails.

Agreed. Thanks for the suggestion. I'll add that to the plan for
upgrading the false processing engine.

_M



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[sniffer] False Positive - RESEND

2006-02-15 Thread Steve Guluk

Hello,
Could you please tell me what would cause an email to fail rule # 831417
This was a good email flagged this morning and deleted.

Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







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Re: [sniffer] False Positive

2006-02-15 Thread Pete McNeil
Answered off-list

_M

On Tuesday, February 14, 2006, 2:07:48 PM, Steve wrote:

SG Hello,
SG Could you please tell me what would cause an email to fail rule # 831417
SG This was a good email flagged this morning and deleted.

SG Regards,


SG Steve Guluk
SG SGDesign
SG (949) 661-9333
SG ICQ: 7230769







SG This E-Mail came from the Message Sniffer mailing list. For
SG information and (un)subscription instructions go to
SG http://www.sortmonster.com/MessageSniffer/Help/Help.html


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[sniffer] False Positives

2006-02-15 Thread Kevin Rogers
My users have been getting a lot of FPs by Sniffer lately.  They send me 
the email with the FULL HEADERS displayed and I forward this email on to 
SortMonster.  The program they use to analyze incoming submissions check 
MY email headers, determine that SNIFFER was not at fault and sends me 
back an email saying it didn't find any flags.  How the heck am I 
supposed to submit FPs from my users to SNIFFER?!!  I also save my 
user's email and attach it to my submissions to sortmonster, but these 
too are not flagged.


Very frustrating, esp since SNIFFER FPs are particularly dangerous since 
I give it so much weight.


---
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RE: [sniffer] False Positives

2006-02-15 Thread Jay Sudowski - Handy Networks LLC
Search your sniffer logs and include the log lines for that particular
message.

-Jay

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers
Sent: Wednesday, February 15, 2006 3:55 PM
To: sniffer@SortMonster.com
Subject: [sniffer] False Positives

My users have been getting a lot of FPs by Sniffer lately.  They send me

the email with the FULL HEADERS displayed and I forward this email on to

SortMonster.  The program they use to analyze incoming submissions check

MY email headers, determine that SNIFFER was not at fault and sends me 
back an email saying it didn't find any flags.  How the heck am I 
supposed to submit FPs from my users to SNIFFER?!!  I also save my 
user's email and attach it to my submissions to sortmonster, but these 
too are not flagged.

Very frustrating, esp since SNIFFER FPs are particularly dangerous since

I give it so much weight.

---
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Re: [sniffer] False Positives

2006-02-15 Thread Pete McNeil
On Wednesday, February 15, 2006, 3:54:50 PM, Kevin wrote:

KR My users have been getting a lot of FPs by Sniffer lately.  They send me
KR the email with the FULL HEADERS displayed and I forward this email on to
KR SortMonster.  The program they use to analyze incoming submissions check
KR MY email headers, determine that SNIFFER was not at fault and sends me
KR back an email saying it didn't find any flags.

Just to clarify a bit, here is the standard response you're probably
talking about:

[FPR:0]

The message did not match any active black rules as submitted. The rules
may have been modified or removed. If you provide matching log entries
from your system then we can research this further.

Note that sometimes our false processing system may not identify the
rules that matched this message on your system due to changes in the
submitted content that might occur during the forwarding process.

Please also be sure you are running the latest version, that your
rulebase file is up to date, and that you do not have any unresolved
errors in your Sniffer log file. Bug fixes in newer versions may resolve
false positive issues or reduce the risk of false positives through
enhanced features and new technologies. Certain errors in your log file
may indicate a corrupted rulebase.

---

The software we use to scan false positive submissions is a version of
SNF that includes every rule we have in our system. If the messages
does not match any of these rules, MOST of the time it means that the
rule has been removed already.

If that is not the case, then the next step is to provide matching log
entries. On some systems this is not necessary because the headers may
already contain SNF x-header data that shows the rules involved.

This process is not intended to make things difficult, but to save
time. The majority of the time, our local scanner will identify the
rule or rules in question and we will respond accordingly.

When that is not the case we simply need more data to move forward
with the investigation.

Usually, when a rule is still in the system and it does not match a
false positive submission it is because the original message was
altered during the forwarding process or that some condition of being
attached has prevented the scanner on this end from reproducing the
result you had on your system.

Hope this helps,

_M



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RE: [sniffer] False Positives

2006-02-15 Thread Jim Matuska Jr.
Pete,
Is there anyway to get an automatic response similar to the one listed below
for the FP address, but for submissions to your spam@ address?  It would be
nice to get some feedback when submitting spam.  

Jim Matuska Jr.
Computer Tech2, CCNA
Nez Perce Tribe
Information Systems
[EMAIL PROTECTED]

 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Wednesday, February 15, 2006 1:28 PM
To: Kevin Rogers
Subject: Re: [sniffer] False Positives

On Wednesday, February 15, 2006, 3:54:50 PM, Kevin wrote:

KR My users have been getting a lot of FPs by Sniffer lately.  They send me
KR the email with the FULL HEADERS displayed and I forward this email on to
KR SortMonster.  The program they use to analyze incoming submissions check
KR MY email headers, determine that SNIFFER was not at fault and sends me
KR back an email saying it didn't find any flags.

Just to clarify a bit, here is the standard response you're probably
talking about:

[FPR:0]

The message did not match any active black rules as submitted. The rules
may have been modified or removed. If you provide matching log entries
from your system then we can research this further.

Note that sometimes our false processing system may not identify the
rules that matched this message on your system due to changes in the
submitted content that might occur during the forwarding process.

Please also be sure you are running the latest version, that your
rulebase file is up to date, and that you do not have any unresolved
errors in your Sniffer log file. Bug fixes in newer versions may resolve
false positive issues or reduce the risk of false positives through
enhanced features and new technologies. Certain errors in your log file
may indicate a corrupted rulebase.

---

The software we use to scan false positive submissions is a version of
SNF that includes every rule we have in our system. If the messages
does not match any of these rules, MOST of the time it means that the
rule has been removed already.

If that is not the case, then the next step is to provide matching log
entries. On some systems this is not necessary because the headers may
already contain SNF x-header data that shows the rules involved.

This process is not intended to make things difficult, but to save
time. The majority of the time, our local scanner will identify the
rule or rules in question and we will respond accordingly.

When that is not the case we simply need more data to move forward
with the investigation.

Usually, when a rule is still in the system and it does not match a
false positive submission it is because the original message was
altered during the forwarding process or that some condition of being
attached has prevented the scanner on this end from reproducing the
result you had on your system.

Hope this helps,

_M



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Re: [sniffer] False Positives

2006-02-15 Thread Computer House Support
I second the motion.  We have been submitting spam for over a year and I 
don't know if a single one was received.

Thank you Jim, for the suggestion.


Michael Stein
Computer House
www.computerhouse.com


- Original Message - 
From: Jim Matuska Jr. [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Wednesday, February 15, 2006 4:40 PM
Subject: RE: [sniffer] False Positives


Pete,
Is there anyway to get an automatic response similar to the one listed below
for the FP address, but for submissions to your spam@ address?  It would be
nice to get some feedback when submitting spam.

Jim Matuska Jr.
Computer Tech2, CCNA
Nez Perce Tribe
Information Systems
[EMAIL PROTECTED]




-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Wednesday, February 15, 2006 1:28 PM
To: Kevin Rogers
Subject: Re: [sniffer] False Positives

On Wednesday, February 15, 2006, 3:54:50 PM, Kevin wrote:

KR My users have been getting a lot of FPs by Sniffer lately.  They send me
KR the email with the FULL HEADERS displayed and I forward this email on to
KR SortMonster.  The program they use to analyze incoming submissions check
KR MY email headers, determine that SNIFFER was not at fault and sends me
KR back an email saying it didn't find any flags.

Just to clarify a bit, here is the standard response you're probably
talking about:

[FPR:0]

The message did not match any active black rules as submitted. The rules
may have been modified or removed. If you provide matching log entries
from your system then we can research this further.

Note that sometimes our false processing system may not identify the
rules that matched this message on your system due to changes in the
submitted content that might occur during the forwarding process.

Please also be sure you are running the latest version, that your
rulebase file is up to date, and that you do not have any unresolved
errors in your Sniffer log file. Bug fixes in newer versions may resolve
false positive issues or reduce the risk of false positives through
enhanced features and new technologies. Certain errors in your log file
may indicate a corrupted rulebase.

---

The software we use to scan false positive submissions is a version of
SNF that includes every rule we have in our system. If the messages
does not match any of these rules, MOST of the time it means that the
rule has been removed already.

If that is not the case, then the next step is to provide matching log
entries. On some systems this is not necessary because the headers may
already contain SNF x-header data that shows the rules involved.

This process is not intended to make things difficult, but to save
time. The majority of the time, our local scanner will identify the
rule or rules in question and we will respond accordingly.

When that is not the case we simply need more data to move forward
with the investigation.

Usually, when a rule is still in the system and it does not match a
false positive submission it is because the original message was
altered during the forwarding process or that some condition of being
attached has prevented the scanner on this end from reproducing the
result you had on your system.

Hope this helps,

_M



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Re[2]: [sniffer] False Positives

2006-02-15 Thread Pete McNeil
On Wednesday, February 15, 2006, 4:32:14 PM, Robert wrote:

RG The X-SNF header. Sounds like a good idea.  Is there a cheat sheet someplace
RG for making that happen, if possible, in a Declude / Imail environment?

RG Thanks ahead of time,

In the distribution the option is described in the .cfg file. However,
in the Declude environment I don't know of any easy way to make use of
it. What would be best is if Declude could be persuaded to pick up the
.xhdr file SNF produces and add it to the headers it is already adding
to the the message. This way, the message would only need to be
altered once (less I/O) for all of the headers.

MDaemon systems using the plugin have the SNF headers by default.

Most *nix systems also use the .xhdr option and then allow the
programs that follow to respond to the headers planted by SNF.

A number of custom-built systems are also using it.

_M



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Re[2]: [sniffer] False Positives

2006-02-15 Thread Pete McNeil
Jim,

Not at this time. The two processes are entirely different. The False
Positives process is highly interactive. The standardized responses
were implemented to allow for some automation on both sides.

Spam submissions are always treated as anonymous for security reasons
and also because of the volume. At one point today we were processing
5000 spam per hour. At those rates it is not practical to respond to
each submission.

Advanced features near V4 (some time in the future) will allow us to
handle some spam submissions specifically for a particular license ID
--- so there are some plans for this later on. However, for the short
and medium term all spam submissions will remain anonymous.

If you have a chronic spam for which you would like a local black rule
added then you should send a zip'd copy to support@ along with your
requests. We will help you adjust your rulebase accordingly. For
example, some relatively closed systems are able to use broad rules
for certain character sets, file attachment types, or other features
to eliminate messages they simply will never see in practice.

_M

On Wednesday, February 15, 2006, 4:40:50 PM, Jim wrote:

JMJ Pete,
JMJ Is there anyway to get an automatic response similar to the one listed 
below
JMJ for the FP address, but for submissions to your spam@ address?  It would be
JMJ nice to get some feedback when submitting spam.  

JMJ Jim Matuska Jr.
JMJ Computer Tech2, CCNA
JMJ Nez Perce Tribe
JMJ Information Systems
JMJ [EMAIL PROTECTED]

JMJ  


JMJ -Original Message-
JMJ From: [EMAIL PROTECTED]
JMJ [mailto:[EMAIL PROTECTED]
JMJ On Behalf Of Pete McNeil
JMJ Sent: Wednesday, February 15, 2006 1:28 PM
JMJ To: Kevin Rogers
JMJ Subject: Re: [sniffer] False Positives

JMJ On Wednesday, February 15, 2006, 3:54:50 PM, Kevin wrote:

KR My users have been getting a lot of FPs by Sniffer lately.  They send me
KR the email with the FULL HEADERS displayed and I forward this email on to
KR SortMonster.  The program they use to analyze incoming submissions check
KR MY email headers, determine that SNIFFER was not at fault and sends me
KR back an email saying it didn't find any flags.

JMJ Just to clarify a bit, here is the standard response you're probably
JMJ talking about:

JMJ [FPR:0]

JMJ The message did not match any active black rules as submitted. The rules
JMJ may have been modified or removed. If you provide matching log entries
JMJ from your system then we can research this further.

JMJ Note that sometimes our false processing system may not identify the
JMJ rules that matched this message on your system due to changes in the
JMJ submitted content that might occur during the forwarding process.

JMJ Please also be sure you are running the latest version, that your
JMJ rulebase file is up to date, and that you do not have any unresolved
JMJ errors in your Sniffer log file. Bug fixes in newer versions may resolve
JMJ false positive issues or reduce the risk of false positives through
JMJ enhanced features and new technologies. Certain errors in your log file
JMJ may indicate a corrupted rulebase.

JMJ ---

JMJ The software we use to scan false positive submissions is a version of
JMJ SNF that includes every rule we have in our system. If the messages
JMJ does not match any of these rules, MOST of the time it means that the
JMJ rule has been removed already.

JMJ If that is not the case, then the next step is to provide matching log
JMJ entries. On some systems this is not necessary because the headers may
JMJ already contain SNF x-header data that shows the rules involved.

JMJ This process is not intended to make things difficult, but to save
JMJ time. The majority of the time, our local scanner will identify the
JMJ rule or rules in question and we will respond accordingly.

JMJ When that is not the case we simply need more data to move forward
JMJ with the investigation.

JMJ Usually, when a rule is still in the system and it does not match a
JMJ false positive submission it is because the original message was
JMJ altered during the forwarding process or that some condition of being
JMJ attached has prevented the scanner on this end from reproducing the
JMJ result you had on your system.

JMJ Hope this helps,

JMJ _M



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JMJ (un)subscription instructions go to
JMJ http://www.sortmonster.com/MessageSniffer/Help/Help.html






JMJ This E-Mail came from the Message Sniffer mailing list. For
JMJ information and (un)subscription instructions go to
JMJ http://www.sortmonster.com/MessageSniffer/Help/Help.html


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Re[2]: [sniffer] False Positives

2006-02-15 Thread Pete McNeil
On Wednesday, February 15, 2006, 4:48:43 PM, Computer wrote:

CHS I second the motion.  We have been submitting spam for over a year and I
CHS don't know if a single one was received.

In general, if you've not received an error during delivery, we most
certainly got your message... it may have even made it to the queue
(if it wasn't already filtered by new rules).

One way to be sure we receive your spam is to create a pop3 box on
your system for your spam submissions and provide us with the login
data (email address (as login), password, FQDN of the pop3 server).

This way, if the mail in that box gets deleted you know one of our
bots has pulled it in and added it to our queues.

_M





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[sniffer] False Positive

2006-02-14 Thread Steve Guluk

Hello,
Could you please tell me what would cause an email to fail rule # 831417
This was a good email flagged this morning and deleted.

Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







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[sniffer] False Positives

2006-01-18 Thread Ali Resting
Hi,

Over the last 2 days I have seen a major increase in false positives.
Literally all hotmail and yahoo address are being caught by sniffer
inclusive of other legit domains.

Please confirm what may be causing this and what I can do to resolve the
issue.

Regards,

Ali

---
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[sniffer] False Positives

2006-01-18 Thread Ali Resting
Hi,

Over the last 2 days I have seen a major increase in false positives.
Literally all hotmail and yahoo address are being caught by sniffer
inclusive of other legit domains.

Please confirm what may be causing this and what I can do to resolve the
issue.

Regards,

Ali

---
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Re: [sniffer] False Positives

2006-01-18 Thread Frederick Samarelli

Same with me. Last night there was a rules update and it fixed the problem.

Check the date of your rules update.


- Original Message - 
From: Ali Resting [EMAIL PROTECTED]

To: sniffer@sortmonster.com
Cc: [EMAIL PROTECTED]
Sent: Wednesday, January 18, 2006 8:57 AM
Subject: [sniffer] False Positives



Hi,

Over the last 2 days I have seen a major increase in false positives.
Literally all hotmail and yahoo address are being caught by sniffer
inclusive of other legit domains.

Please confirm what may be causing this and what I can do to resolve the
issue.

Regards,

Ali

---
This message was scanned for viruses by the Real Image Anti-virus filters



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Re: [sniffer] False Positives

2006-01-18 Thread Darin Cox
Agreed.  We counted 100 false positives yesterday, compared to our normal
rate of less than 5.

No false positives since 6pm ET yesterday, though.  Thank goodness.

Darin.


- Original Message - 
From: Frederick Samarelli [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Cc: [EMAIL PROTECTED]
Sent: Wednesday, January 18, 2006 8:42 AM
Subject: Re: [sniffer] False Positives


Same with me. Last night there was a rules update and it fixed the problem.

Check the date of your rules update.


- Original Message - 
From: Ali Resting [EMAIL PROTECTED]
To: sniffer@sortmonster.com
Cc: [EMAIL PROTECTED]
Sent: Wednesday, January 18, 2006 8:57 AM
Subject: [sniffer] False Positives


 Hi,

 Over the last 2 days I have seen a major increase in false positives.
 Literally all hotmail and yahoo address are being caught by sniffer
 inclusive of other legit domains.

 Please confirm what may be causing this and what I can do to resolve the
 issue.

 Regards,

 Ali

 ---
 This message was scanned for viruses by the Real Image Anti-virus filters



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Re: [sniffer] False Positives

2006-01-18 Thread Pete McNeil
On Wednesday, January 18, 2006, 8:57:56 AM, Ali wrote:

AR Hi,

AR Over the last 2 days I have seen a major increase in false positives.
AR Literally all hotmail and yahoo address are being caught by sniffer
AR inclusive of other legit domains.

AR Please confirm what may be causing this and what I can do to resolve the
AR issue.

Please visit:

http://www.mail-archive.com/sniffer@sortmonster.com/msg02346.html

and

http://www.mail-archive.com/sniffer@sortmonster.com/msg02348.html

Thanks,

_M


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Re[2]: [sniffer] False Positives

2006-01-18 Thread Pete McNeil
On Wednesday, January 18, 2006, 8:42:22 AM, Frederick wrote:

FS Same with me. Last night there was a rules update and it fixed the problem.

FS Check the date of your rules update.

Please visit

http://www.mail-archive.com/sniffer@sortmonster.com/msg02346.html

and

http://www.mail-archive.com/sniffer@sortmonster.com/msg02348.html

Thanks,

_M



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Re[2]: [sniffer] False Positives

2006-01-18 Thread Pete McNeil
On Wednesday, January 18, 2006, 8:54:49 AM, Darin wrote:

DC Agreed.  We counted 100 false positives yesterday, compared to our normal
DC rate of less than 5.

DC No false positives since 6pm ET yesterday, though.  Thank goodness.

Please visit:

http://www.mail-archive.com/sniffer@sortmonster.com/msg02346.html

and

http://www.mail-archive.com/sniffer@sortmonster.com/msg02348.html

Thanks,

_M



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Re[4]: [sniffer] False Positives

2006-01-18 Thread Pete McNeil
On Wednesday, January 18, 2006, 2:14:34 PM, Darin wrote:

DC Are you just blanket responding to every message to the list with this?  If
DC so, you might be wasting your time.  I've been following the list, so I know
DC things are back to normal after yesterday's snafu.

Sorry about that... It wasn't my intention. I did need to make the
same response to a number of folks though-- A number of folks had
apparently not seen any of the related messages on the list. I wanted
to make sure it was covered. I was a bit overzealous.

_M



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Re: [sniffer] False Postive Processing more automation?

2005-10-15 Thread Pete McNeil




On Saturday, October 15, 2005, 3:51:22 PM, Scott wrote:







When I submit false positives to Sniffer about half come back rule clean. I then have to go to the logs and pull out those messages and resubmit the false positives with the log lines.

I believe I am FTPing up my log files to Sniffer nightly.

Isn't there a way to automatically pull these log lines out of the logs I have already sent up to Sniffer?







We process a huge volume of log file data. The logs are processed for their statistics and discarded so that we can keep up. There is an option to have SNF produce a .xhdr file that can be included in the message by some systems. If a message contains those headers then it is possible to look up the necessary data from the headers.

_M





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RE: Re[2]: [sniffer] False positive

2005-09-14 Thread John Tolmachoff (Lists)
Pete, other than database update e-mails, I see know e-mails from
@microneil.com or [EMAIL PROTECTED] in the last 2 days received by my
server.

John T
eServices For You


 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On
 Behalf Of Pete McNeil
 Sent: Tuesday, September 13, 2005 4:45 AM
 To: John Tolmachoff (Lists)
 Subject: Re[2]: [sniffer] False positive
 
 I have your response in my sent folder.
 
 I will send it again..
 
 _M
 
 On Monday, September 12, 2005, 8:37:52 PM, John wrote:
 
 JTL I also have sent some false positives in the last 2 weeks with no
response,
 JTL the lastest being at 09/10/05 at 9:49 AM PDT.
 
 JTL John T
 JTL eServices For You
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:[EMAIL PROTECTED]
 JTL On
  Behalf Of Pete McNeil
  Sent: Friday, September 09, 2005 5:08 AM
  To: Ali Resting
  Subject: Re: [sniffer] False positive
 
  On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
  AR Hi Peter,
 
  AR I have submited 3 email to [EMAIL PROTECTED] with all the
required
  AR fields as per you instaructions on the website, I have not received
 JTL any
  AR feedback whether this request has been effected.
 
  I cleared the false positives queue last night. I don't see any
  messages in there from you today. You should have received a response
  for each submission. I will review my responses and get back to you
  off list.
 
  Thanks,
 
  _M
 
 
 
  This E-Mail came from the Message Sniffer mailing list. For information
 JTL and
  (un)subscription instructions go to
  http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 JTL This E-Mail came from the Message Sniffer mailing list. For
 JTL information and (un)subscription instructions go to
 JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
and
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 http://www.sortmonster.com/MessageSniffer/Help/Help.html


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Re[4]: [sniffer] False positive

2005-09-14 Thread Pete McNeil
Perhaps your system is blocking these messages? Please check. I've
left the FP response out of this message -- I suspect that something
in the response is causing the message to be blocked.

Let me know if you get this one - you should get it twice - once
directly and once through the list.

(Sorry for the extra traffic list folks ;-) )

Thanks,

_M

On Wednesday, September 14, 2005, 2:05:35 AM, John wrote:

JTL Pete, other than database update e-mails, I see know e-mails from
JTL @microneil.com or [EMAIL PROTECTED] in the last 2 days received by my
JTL server.

JTL John T
JTL eServices For You


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
JTL On
 Behalf Of Pete McNeil
 Sent: Tuesday, September 13, 2005 4:45 AM
 To: John Tolmachoff (Lists)
 Subject: Re[2]: [sniffer] False positive
 
 I have your response in my sent folder.
 
 I will send it again..
 
 _M
 
 On Monday, September 12, 2005, 8:37:52 PM, John wrote:
 
 JTL I also have sent some false positives in the last 2 weeks with no
JTL response,
 JTL the lastest being at 09/10/05 at 9:49 AM PDT.
 
 JTL John T
 JTL eServices For You
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:[EMAIL PROTECTED]
 JTL On
  Behalf Of Pete McNeil
  Sent: Friday, September 09, 2005 5:08 AM
  To: Ali Resting
  Subject: Re: [sniffer] False positive
 
  On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
  AR Hi Peter,
 
  AR I have submited 3 email to [EMAIL PROTECTED] with all the
JTL required
  AR fields as per you instaructions on the website, I have not received
 JTL any
  AR feedback whether this request has been effected.
 
  I cleared the false positives queue last night. I don't see any
  messages in there from you today. You should have received a response
  for each submission. I will review my responses and get back to you
  off list.
 
  Thanks,
 
  _M
 
 
 
  This E-Mail came from the Message Sniffer mailing list. For information
 JTL and
  (un)subscription instructions go to
  http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 JTL This E-Mail came from the Message Sniffer mailing list. For
 JTL information and (un)subscription instructions go to
 JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
JTL and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


JTL This E-Mail came from the Message Sniffer mailing list. For
JTL information and (un)subscription instructions go to
JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html


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Re[2]: [sniffer] False positive

2005-09-13 Thread Pete McNeil
I have your response in my sent folder.

I will send it again...

_M

On Monday, September 12, 2005, 8:37:52 PM, John wrote:

JTL I also have sent some false positives in the last 2 weeks with no response,
JTL the lastest being at 09/10/05 at 9:49 AM PDT.

JTL John T
JTL eServices For You


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
JTL On
 Behalf Of Pete McNeil
 Sent: Friday, September 09, 2005 5:08 AM
 To: Ali Resting
 Subject: Re: [sniffer] False positive
 
 On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
 AR Hi Peter,
 
 AR I have submited 3 email to [EMAIL PROTECTED] with all the required
 AR fields as per you instaructions on the website, I have not received
JTL any
 AR feedback whether this request has been effected.
 
 I cleared the false positives queue last night. I don't see any
 messages in there from you today. You should have received a response
 for each submission. I will review my responses and get back to you
 off list.
 
 Thanks,
 
 _M
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
JTL and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


JTL This E-Mail came from the Message Sniffer mailing list. For
JTL information and (un)subscription instructions go to
JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html


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RE: [sniffer] False positive

2005-09-12 Thread John Tolmachoff (Lists)
I also have sent some false positives in the last 2 weeks with no response,
the lastest being at 09/10/05 at 9:49 AM PDT.

John T
eServices For You


 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On
 Behalf Of Pete McNeil
 Sent: Friday, September 09, 2005 5:08 AM
 To: Ali Resting
 Subject: Re: [sniffer] False positive
 
 On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
 AR Hi Peter,
 
 AR I have submited 3 email to [EMAIL PROTECTED] with all the required
 AR fields as per you instaructions on the website, I have not received
any
 AR feedback whether this request has been effected.
 
 I cleared the false positives queue last night. I don't see any
 messages in there from you today. You should have received a response
 for each submission. I will review my responses and get back to you
 off list.
 
 Thanks,
 
 _M
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


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[sniffer] False positive

2005-09-09 Thread Ali Resting
Hi Peter,

I have submited 3 email to [EMAIL PROTECTED] with all the required
fields as per you instaructions on the website, I have not received any
feedback whether this request has been effected.

Regards

Ali

---
This message was scanned for viruses by the Real Image Anti-virus filters


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Re: [sniffer] False positive

2005-09-09 Thread Pete McNeil
Here is another copy of my initial reply.

_M

On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:

AR Hi Peter,

AR I have submited 3 email to [EMAIL PROTECTED] with all the required
AR fields as per you instaructions on the website, I have not received any
AR feedback whether this request has been effected.

AR Regards

AR Ali

AR ---
AR This message was scanned for viruses by the Real Image Anti-virus filters


AR This E-Mail came from the Message Sniffer mailing list. For
AR information and (un)subscription instructions go to
AR http://www.sortmonster.com/MessageSniffer/Help/Help.html---BeginMessage---
Hello Ali,

Monday, September 5, 2005, 4:36:28 AM, you wrote:

AR Original From - Ali Resting [EMAIL PROTECTED]
AR resulted in no license ID.
AR TmpFile - tmpMailScan13727.tmp
AR Your submission matched the following rules...

[FPR:U]

Please submit false positives from a registered email address or
authorized alias.


AR Clean
AR Rule 0-000 not found.

ID  NameSource  Age Strength
353069  get free movie tickets  .edirect.co.za  118 1.84206058734099

[FPR:B]

The rule is below threshold, and/or badly or broadly coded so it will
be removed from the core rulebase.

-- 
Best regards,
 Sniffermailto:[EMAIL PROTECTED]---BeginMessage---
+OK 3827 octets
Received: from realnet.co.sz [196.28.7.119] by SortMonster.com with ESMTP
  (SMTPD32-6.05) id A3355D0601CA; Mon, 05 Sep 2005 04:35:01 -0400
Received: from real7 [196.31.58.4] by realnet.co.sz
  (SMTPD32-7.07) id A241281E0198; Mon, 05 Sep 2005 10:30:57 +0200
From: Ali Resting [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: License ID q12spfrk
Date: Mon, 5 Sep 2005 10:45:34 +0200
Message-ID: [EMAIL PROTECTED]
MIME-Version: 1.0
Content-Type: text/plain;
charset=iso-8859-1
Content-Transfer-Encoding: 7bit
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0)
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
Importance: Normal
X-Declude-Sender: [EMAIL PROTECTED] [196.31.58.4]
X-Note: This E-mail was scanned by Declude JunkMail (www.declude.com) for spam.
X-Spam-Tests-Failed: Whitelisted [0]
X-Declude-Spoolname: D03351ca.SMD
X-RCPT-TO: [EMAIL PROTECTED]
X-UIDL: 422568617
Status: U

Please whitelist the following domains: standardbank.co.za and sbic.co.za.
These are legit messages. Find attached the sniffer logs and the contents of
the message.

Sniffer Log:


q12spfrk20050904092020  20050904072019_30057.msg0   60
Match   353069  60  6186619951
q12spfrk20050904092020  20050904072019_30057.msg0   60
Final   353069  60  0   32562   51


Message:

Received: from sbic.co.za (unknown [196.8.126.20])
by spam-gw.realnet.co.sz (Postfix) with SMTP id 72CC31CA499
for [EMAIL PROTECTED]; Sun,  4 Sep 2005 07:20:19 -0200 (GMT+2)
Message-ID: [EMAIL PROTECTED]
MIME-Version: 1.0
To: Robert [EMAIL PROTECTED]
From: Standard Bank [EMAIL PROTECTED]
Reply-To: Standard Bank [EMAIL PROTECTED]
Subject: Your Standard Bank Provisional Statement - 2005-09-04(Card
No..250)
Sensitivity: non-sensitive
Date: Sun, 4 Sep 2005 07:32:49 +0200
X-Mailer: Striata Communications' SimpleMail v. 1.37.2.1
X-Tag: F37C4CD243C513818B7BBA1849950E77
Content-Type: multipart/mixed;
 boundary==_NextPart_Mixed_SimpleMail_by_Striata_Communications
X-Format: MixedAlternative

This is a multi-part message in MIME format.

--=_NextPart_Mixed_SimpleMail_by_Striata_Communications
Content-Type: multipart/alternative;
 boundary==_NextPart_alternative_SimpleMail_by_Striata_Communications
Content-Transfer-Encoding: 7bit

--=_NextPart_alternative_SimpleMail_by_Striata_Communications
Content-Type: text/plain;
 charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

---o0o

  Standard Bank
   Standard Bank Internet Banking

---o0o


Robert, attached is your provisional statement.
We have encrypted it to make it secure.

To unlock the statement you need your card number, password and=20
to have installed the decoder. If you do not have the decoder installed
please download it from
https://www.standardbank.co.za/secure/decoder/secur=edecoder.html
or call us on 0860 123 000 for any assistance.

If you've forgotten your password, logon to Internet banking, click on
Account Management then Email Statements and your password and card=20
number will be displayed.

Call 0860 123 000 with any queries=20
(+27 11 299 4701 if your calling from outside South Africa ) or email us at
[EMAIL PROTECTED]

Enjoy your day

THEN the contents follow

---
This message was scanned for viruses by the Real Image Anti-virus filters


 .

---End Message---
---End Message---


Re: [sniffer] False positive

2005-09-09 Thread Pete McNeil
On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:

Apologies to the list... I intended to send those responses directly.

_M



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RE: [sniffer] false positives which catagories?

2005-08-11 Thread Keith Johnson
Scott,
 
HS = Test says ham, final result was spam. This is an inaccurate ham result. 
'False negative' 

How are you auto determining that an email that was ham was really spam?  Are 
you keying in this info into your stats based on your viewing of the email or 
by user complaint?  Obviously, if Declude triggers and email to have action on 
it based on spam settings it was spam and if it didn't take action on it and it 
went through to your users it was ham.  Thanks again for the aid.
 
Keith 



From: [EMAIL PROTECTED] on behalf of Scott Fisher
Sent: Thu 8/4/2005 10:02 AM
To: sniffer@SortMonster.com
Subject: Re: [sniffer] false positives which catagories?


I have my sniffer result histories by category posted at:
http://it.farmprogress.com/declude/Testsbymonth.html
Look about 90% down the page.

- Original Message - 
From: Bonno Bloksma mailto:[EMAIL PROTECTED]  
To: sniffer@SortMonster.com 
Sent: Thursday, August 04, 2005 1:40 AM
Subject: [sniffer] false positives which catagories?

Hi,
 
I'd like to make a difference in the ways I score the varions sniffer 
catagories in Declude.
I hold at 20 and have had the several sniffer catagories all at 19.
As we are a school for tourism I score sniffer travel lower but I would 
like to score some catagories higher, at 20.
If we have a false positive it's mostly in the general, exp-abstract, 
ip-rules catagorie is my feeling.
 
Someone must have made a comparison of false positives against sniffer 
and in which catagories those fp's are mostly. Right?
Which catagories have virtually no FPs and which should I keep (well) 
below my hold level?
Of course all held mail gets reviewed by be, unless it scrores enough 
other points te get deleted (at 27 points).


Groetjes,
 

Bonno Bloksma


winmail.dat

Re: [sniffer] false positives which catagories?

2005-08-11 Thread Darin Cox
If the test fails, but the message does not hit the hold or delete weight.

Not a perfect measurement, as it does not capture all ham (ham that hits the
hold or delete weight), and misses some spam (spam that does not hit the
hold or delete weight), but it is the most accurate and least subjective
measurement.

Darin.


- Original Message - 
From: Keith Johnson [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Thursday, August 11, 2005 8:13 AM
Subject: RE: [sniffer] false positives which catagories?


Scott,

HS = Test says ham, final result was spam. This is an inaccurate ham result.
'False negative'

How are you auto determining that an email that was ham was really spam?
Are you keying in this info into your stats based on your viewing of the
email or by user complaint?  Obviously, if Declude triggers and email to
have action on it based on spam settings it was spam and if it didn't take
action on it and it went through to your users it was ham.  Thanks again for
the aid.

Keith



From: [EMAIL PROTECTED] on behalf of Scott Fisher
Sent: Thu 8/4/2005 10:02 AM
To: sniffer@SortMonster.com
Subject: Re: [sniffer] false positives which catagories?


I have my sniffer result histories by category posted at:
http://it.farmprogress.com/declude/Testsbymonth.html
Look about 90% down the page.

- Original Message - 
From: Bonno Bloksma mailto:[EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Thursday, August 04, 2005 1:40 AM
Subject: [sniffer] false positives which catagories?

Hi,

I'd like to make a difference in the ways I score the varions sniffer
catagories in Declude.
I hold at 20 and have had the several sniffer catagories all at 19.
As we are a school for tourism I score sniffer travel lower but I would like
to score some catagories higher, at 20.
If we have a false positive it's mostly in the general, exp-abstract,
ip-rules catagorie is my feeling.

Someone must have made a comparison of false positives against sniffer and
in which catagories those fp's are mostly. Right?
Which catagories have virtually no FPs and which should I keep (well) below
my hold level?
Of course all held mail gets reviewed by be, unless it scrores enough other
points te get deleted (at 27 points).


Groetjes,


Bonno Bloksma




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Re: [sniffer] False positive on whole domain

2005-08-06 Thread Pete McNeil
I'm pretty sure the rule that caused your trouble has been removed.

_M

On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote:


  
  
RM After two attempts to email support and two attempts to
RM register a real false positive to [EMAIL PROTECTED], I would be
RM really grateful for some help. I suspect our email attempts may
RM have failed to reach sortmonster.
  
RM  
  
RM All email to and from one of our domains since about the 21st
RM July is being detected as spam by Sniffer. The domain in question
RM is:
  
RM g r o u n d h o g. u k. c o m 
  
RM  
  
RM We run SmarterMail with Declude so as to be able to run
RM Sniffer which has proven – with the exception above – to be highly
RM effective at reducing the massive amount of junk mail delivered to
RM our clients on their respective domains. We have set Sniffer so
RM that it alone can trigger Hold emails.
  
RM  
  
RM I have twice sent appropriate emails to [EMAIL PROTECTED],
RM but received no acknowledgement or response, so I don’t know if
RM they were received or not.
  
RM  
  
RM Can anyone give advice as to how to proceed?
  
RM  
  
RM Robert
  
  



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[sniffer] false positives which catagories?

2005-08-04 Thread Bonno Bloksma



Hi,

I'd like to make a difference in the ways I score 
the varions sniffer catagories in Declude.
I hold at 20 and have had the several sniffer 
catagories all at 19.
As we are a school for tourism I score sniffer 
travel lower but I would like to score some catagories higher, at 
20.
If we have a false positive it's mostly in the 
general, exp-abstract, ip-rules catagorie is my feeling.

Someone must have made a comparison of false 
positives against sniffer and in which catagories those fp's are mostly. 
Right?
Which catagories have virtually no FPs and which 
should I keep (well) below my hold level?
Of course all held mail gets reviewed by be, unless 
it scrores enough other points te get deleted (at 27 points).
Groetjes,

Bonno Bloksma


[sniffer] False positive on whole domain

2005-08-04 Thread Robert Mathias








After two attempts to email support and
two attempts to register a real false positive to [EMAIL PROTECTED], I would be
really grateful for some help. I suspect our email attempts may have failed to
reach sortmonster.



All email to and from one of our domains
since about the 21st July is being detected as spam by Sniffer. The
domain in question is:

g r o u n d h o g. u k. c o m 



We run SmarterMail with Declude so as to
be able to run Sniffer which has proven  with the exception above
 to be highly effective at reducing the massive amount of junk mail
delivered to our clients on their respective domains. We have set Sniffer so
that it alone can trigger Hold emails.



I have twice sent appropriate emails to
[EMAIL PROTECTED], but received no acknowledgement or response, so I
dont know if they were received or not.



Can anyone give advice as to how to
proceed?



Robert








Re: [sniffer] False positive on whole domain

2005-08-04 Thread Pete McNeil
We do respond to all false reports that are made to us if we can
properly identify the sender - and often even if that is not the case.
I will research this further and contact you off list.

Thanks,

_M

On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote:


  
  
RM After two attempts to email support and two attempts to
RM register a real false positive to [EMAIL PROTECTED], I would be
RM really grateful for some help. I suspect our email attempts may
RM have failed to reach sortmonster.
  
RM  
  
RM All email to and from one of our domains since about the 21st
RM July is being detected as spam by Sniffer. The domain in question
RM is:
  
RM g r o u n d h o g. u k. c o m 
  
RM  
  
RM We run SmarterMail with Declude so as to be able to run
RM Sniffer which has proven – with the exception above – to be highly
RM effective at reducing the massive amount of junk mail delivered to
RM our clients on their respective domains. We have set Sniffer so
RM that it alone can trigger Hold emails.
  
RM  
  
RM I have twice sent appropriate emails to [EMAIL PROTECTED],
RM but received no acknowledgement or response, so I don’t know if
RM they were received or not.
  
RM  
  
RM Can anyone give advice as to how to proceed?
  
RM  
  
RM Robert
  
  



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[sniffer] False Positive?

2005-07-14 Thread Richard Farris

[EMAIL PROTECTED]
Is there any reason this would be in the sniffer file...I tried to do some 
troubleshooting and finally just whitelisted their address...and they got 
itbut I don't think Declude was holding it...I have SNIFFER on Delete...


Richard Farris
Ethixs Online
1.270.247. Office
1.800.548.3877 Tech Support
Crossroads to a Cleaner Internet

- Original Message - 
From: Pete McNeil [EMAIL PROTECTED]

To: sniffer@sortmonster.com
Sent: Monday, July 11, 2005 8:54 AM
Subject: [sniffer] Update on outages etc...



Hello Sniffer Folks,

 All of the critical equipment is now restored.

 We also have some additional equipment we will be bringing online
 over the coming weeks that will help us improve our update rates.

 We are currently short staffed due to the effects of Hurricane
 Dennis, but we expect that to change within the next 48 hours.

 The outward results from the outage and the short staffing will be
 that updates are slightly behind and that support may take a bit
 longer than usual.

 Sorry for any inconvenience. I will keep you posted :-)

Thanks,
_M

Pete McNeil (Madscientist)
President, MicroNeil Research Corporation
Chief SortMonster (www.sortmonster.com)


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and (un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html






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Re: [sniffer] False Positive?

2005-07-14 Thread Pete McNeil
pure-speculation

There is a lot of symantec spam out there (that looks like it's not
from them of course)... It's possible that something used in one of
those made it into their auto confirm, or that a robot picked
something up in a cross reference on a trap.

/pure-speculation

The only way to tell for sure is to get the SNF log entries that match
the FP and then I can look up the rule(s).

Hope this helps,

_M

On Thursday, July 14, 2005, 11:18:01 AM, Richard wrote:

RF [EMAIL PROTECTED]
RF Is there any reason this would be in the sniffer file...I tried to do some
RF troubleshooting and finally just whitelisted their address...and they got
RF itbut I don't think Declude was holding it...I have SNIFFER on Delete...

RF Richard Farris
RF Ethixs Online
RF 1.270.247. Office
RF 1.800.548.3877 Tech Support
RF Crossroads to a Cleaner Internet

RF - Original Message - 
RF From: Pete McNeil [EMAIL PROTECTED]
RF To: sniffer@sortmonster.com
RF Sent: Monday, July 11, 2005 8:54 AM
RF Subject: [sniffer] Update on outages etc...


 Hello Sniffer Folks,

  All of the critical equipment is now restored.

  We also have some additional equipment we will be bringing online
  over the coming weeks that will help us improve our update rates.

  We are currently short staffed due to the effects of Hurricane
  Dennis, but we expect that to change within the next 48 hours.

  The outward results from the outage and the short staffing will be
  that updates are slightly behind and that support may take a bit
  longer than usual.

  Sorry for any inconvenience. I will keep you posted :-)

 Thanks,
 _M

 Pete McNeil (Madscientist)
 President, MicroNeil Research Corporation
 Chief SortMonster (www.sortmonster.com)


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[sniffer] False

2005-05-10 Thread Frederick Samarelli
I am finding that most if not all email from Comcast senders are failing 
Sniffer.

Fred 

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RE: [sniffer] False Positives.

2005-05-10 Thread Judy Burnett
Pete,

Can you send these kinds of emails to Hamed instead of me please.
thanks

Judy Burnett
Everyones Internet, Ltd.
835 Greens Parkway, Suite 150
Houston, TX 77067
713-579-2802
Fax: 713-942-8621

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pete McNeil
Sent: Monday, May 09, 2005 6:49 PM
To: Chuck Schick
Subject: Re: [sniffer] False Positives.

On Monday, May 9, 2005, 7:40:00 PM, Chuck wrote:

CS I am all of a sudden having all of the mail from one of our hosted
domains
CS fail the sniffer-phishing.  The domain is srinternational.com -
could you
CS please check on this.  All of the emails are different - just from
the same
CS domain. 

Responding off list with rule details.

_M




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Re: [sniffer] False

2005-05-10 Thread Pete McNeil
On Tuesday, May 10, 2005, 9:35:59 AM, Frederick wrote:

FS I am finding that most if not all email from Comcast senders are failing
FS Sniffer.

Please submit a false positive report to false@ and include matching
SNF log entries if possible.

Thanks,

_M




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Re[2]: [sniffer] False Positives.

2005-05-10 Thread Pete McNeil
On Tuesday, May 10, 2005, 9:37:29 AM, Judy wrote:

JB Pete,

JB Can you send these kinds of emails to Hamed instead of me please.
JB thanks

I have changed your subscription.

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Information is on our help page:

http://www.sortmonster.com/MessageSniffer/Help/Help.html

Best,


_M




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[sniffer] False Positives.

2005-05-09 Thread Chuck Schick
I am all of a sudden having all of the mail from one of our hosted domains
fail the sniffer-phishing.  The domain is srinternational.com - could you
please check on this.  All of the emails are different - just from the same
domain. 

Chuck Schick
Warp 8, Inc.
(303)-421-5140
www.warp8.com


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Re: [sniffer] False Positives.

2005-05-09 Thread Pete McNeil
On Monday, May 9, 2005, 7:40:00 PM, Chuck wrote:

CS I am all of a sudden having all of the mail from one of our hosted domains
CS fail the sniffer-phishing.  The domain is srinternational.com - could you
CS please check on this.  All of the emails are different - just from the same
CS domain. 

Responding off list with rule details.

_M




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(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html