Rick,
I'm happy to hear about your experience with our Horizon service dept. To answer your question; we've based our business on one thing - Treat others as you would like to be treated. That's been true since we were founded 21 years ago. We value our customers even after the sale because you've made the commitment to purchase our product. And we will do our best to ensure that you have an enjoyable experience. Best Regards, John Diniz Horizon Hobby Inc. Category Manager, Radio Group P.S. - I asked the service techs to be extra nice to sailplane guys. 8^) ________________________________ From: Rick Bothell [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 8:47 PM To: soaring@airage.com Subject: [RCSE] Horizon Hobby Good Guy Report I sent in two JR 8103 transmitters. One for a switch replacement and one just to get checked out. They replaced the switch, a battery and serviced them both. Boy was I happy and surprised when I got them back promptly and with NO CHARGE. Horizon Hobby, How can you stay in business with service like that? Thanks a bunch. Happy thermals, Rick Rick Bothell www.handsfreeretriever.com ________________________________ Msg sent via CableONE.net MyMail - http://www.cableone.netRCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
