Re: Issue tracking system

[Martin Michlmayr]

* Filipus Klutiero  [2018-02-17 10:10]:
> > http://spi-inc.org/corporate/rt/
> 
> Thank you very much. I would replace "you can open a new ticket by
> sending an email to the following address at the |rt.spi-inc.org|
> domain" with "you can open a new ticket by sending an email to *one
> of the following addresses* at the |rt.spi-inc.org| domain".
> 
> Also, it would be important to either link to RT documentation
> explaining how it works, or to explain: 1. The format of mails. If
> Subject corresponds to ticket title and the body directly
> corresponds to ticket description, just stating that would clarify.
> 2. How to obtain a ticket identifier, or if that is not possible, a
> confirmation that a ticket was opened.

I believe these points are now addressed.  Thanks.

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Martin Michlmayr
http://www.cyrius.com/
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Re: Issue tracking system

[Filipus Klutiero]

On 2018-02-16 11:42, Martin Michlmayr wrote:

* Filipus Klutiero  [2018-02-13 07:09]:

This leaves a huge question: who can consult the tracker? Can anyone
who is not a director consult any ticket?  And is the answer to that
available publically?

The board and certain volunteers and contractors (e.g. those dealing
with reimbursement requests) have access.  It's not open because it
contains a lot of sensitive information (receipts, bank information,
etc).  Potentially some RT queues could be opened up for public view.


Thank you



Anyway, since the system wasn't documented properly, I've now added a
page and linked to it from various pages on the web site:

http://spi-inc.org/corporate/rt/



Thank you very much. I would replace "you can open a new ticket by sending an email to the 
following address at the |rt.spi-inc.org| domain" with "you can open a new ticket by 
sending an email to *one of the following addresses* at the |rt.spi-inc.org| domain".

Also, it would be important to either link to RT documentation explaining how 
it works, or to explain:
1. The format of mails. If Subject corresponds to ticket title and the body 
directly corresponds to ticket description, just stating that would clarify.
2. How to obtain a ticket identifier, or if that is not possible, a 
confirmation that a ticket was opened.

--
Filipus Klutiero
http://www.philippecloutier.com

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Re: Issue tracking system

[Martin Michlmayr]

* Filipus Klutiero  [2018-02-13 07:09]:
> This leaves a huge question: who can consult the tracker? Can anyone
> who is not a director consult any ticket?  And is the answer to that
> available publically?

The board and certain volunteers and contractors (e.g. those dealing
with reimbursement requests) have access.  It's not open because it
contains a lot of sensitive information (receipts, bank information,
etc).  Potentially some RT queues could be opened up for public view.

Anyway, since the system wasn't documented properly, I've now added a
page and linked to it from various pages on the web site:

http://spi-inc.org/corporate/rt/

-- 
Martin Michlmayr
http://www.cyrius.com/
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Re: Issue tracking system

[Filipus Klutiero]

On 2018-01-02 03:43, Martin Michlmayr wrote:

* Filipus Klutiero  [2018-01-01 21:32]:

Thanks for this. I would be delighted to discover an existing
general-purpose ITS, but that does not look easy. I requested one on
spi-general on 2016-07-30 via the quoted email and nobody replied
anything suggesting one existed. I re-scanned SPI's website and
could not find a link to that. I even searched using terms "issue
tracker" and "issue tracking system" using Google Web Search and
that did not help. However, I also couldn't find the tracking system
for reimbursements, which apparently does exist, so perhaps others
can help?

SPI uses RT at rt.spi-inc.org.  It's mentioned e.g. here
https://www.spi-inc.org/corporate/onboarding/directors/ and
https://www.spi-inc.org/treasurer/newprojects/
It could probably be documented better.



I would state this more affirmatively. While 
https://www.spi-inc.org/treasurer/newprojects/ could be considered as a 
mention, it never indicates, either explicitly or implicitly, that it refers to 
an issue tracking system.

As for the former, my first scan of the page did not see a mention since there 
is no link. After reading, I now see the mention you refer to in the Access to 
services section. I thank you.

This leaves a huge question: who can consult the tracker? Can anyone who is not 
a director consult any ticket?
And is the answer to that available publically?

--
Filipus Klutiero
http://www.philippecloutier.com

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Re: Issue tracking system (was Re: Unofficial SPI Issue Tracking System (Re: Issue #0 - No general-purpose issue tracking system))

[Martin Michlmayr]

* Filipus Klutiero  [2018-01-01 21:32]:
> Thanks for this. I would be delighted to discover an existing
> general-purpose ITS, but that does not look easy. I requested one on
> spi-general on 2016-07-30 via the quoted email and nobody replied
> anything suggesting one existed. I re-scanned SPI's website and
> could not find a link to that. I even searched using terms "issue
> tracker" and "issue tracking system" using Google Web Search and
> that did not help. However, I also couldn't find the tracking system
> for reimbursements, which apparently does exist, so perhaps others
> can help?

SPI uses RT at rt.spi-inc.org.  It's mentioned e.g. here
https://www.spi-inc.org/corporate/onboarding/directors/ and
https://www.spi-inc.org/treasurer/newprojects/
It could probably be documented better.

-- 
Martin Michlmayr
http://www.cyrius.com/
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