Re: Help needed with gchat
On Tue, Nov 22, 2011 at 09:44:52AM -0800, Brittany Voelker wrote: Hello, Whenever I try to connect to my gmail account, I get this error message: brittany.voel...@gmail.com/ disabled Not Authorized. Can someone please help me with this? 'Not Authorized' is almost always indicative of an incorrect password. If you have double- (and possibly triple-) checked your password in pidgin and are still getting that error then open the Help-Debug Window attempt to connect again and then include the contents of the debug window in another email. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Help needed with gchat
Thank you for your help with this Etan. (08:08:56) *util:* Writing file prefs.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:08:56) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\prefs.xml On Wed, Nov 23, 2011 at 7:19 AM, Etan Reisner der...@pidgin.im wrote: On Tue, Nov 22, 2011 at 09:44:52AM -0800, Brittany Voelker wrote: Hello, Whenever I try to connect to my gmail account, I get this error message: brittany.voel...@gmail.com/ disabled Not Authorized. Can someone please help me with this? 'Not Authorized' is almost always indicative of an incorrect password. If you have double- (and possibly triple-) checked your password in pidgin and are still getting that error then open the Help-Debug Window attempt to connect again and then include the contents of the debug window in another email. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Help needed with gchat
On Wed, Nov 23, 2011 at 08:09:52AM -0800, Brittany Voelker wrote: Thank you for your help with this Etan. (08:08:56) *util:* Writing file prefs.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:08:56) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\prefs.xml You missed the attempt to connect again part of my directions. We need the debug window contents from *after* that. All those lines tell us is that your preferences were written to the prefs.xml file. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Help needed with gchat
I tried to re-enable my gchat and when it did not go through, I went to debug the window and I got this: (08:20:21) *util:* Writing file accounts.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:20:21) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\accounts.xml (08:20:22) *yahoo:* Fetched 2093 bytes of alias data (08:20:22) *yahoo:* Fetched alias 'anna_pie213' (19) (08:20:22) *yahoo:* Fetched alias 'ariannamartin2001' (6) (08:20:22) *yahoo:* Fetched alias 'Christine Farino' (8) (08:20:22) *yahoo:* Fetched alias 'jmneil16' (13) (08:20:22) *yahoo:* Fetched alias 'jpa138' (12) (08:20:22) *yahoo:* Fetched alias 'kathy_hart81' (5) (08:20:22) *yahoo:* Fetched alias 'kendrakittoe' (4) (08:20:22) *yahoo:* Fetched 2093 bytes of alias data (08:20:22) *yahoo:* Fetched alias 'anna_pie213' (19) (08:20:22) *yahoo:* Fetched alias 'ariannamartin2001' (6) (08:20:22) *yahoo:* Fetched alias 'Christine Farino' (8) (08:20:22) *yahoo:* Fetched alias 'jmneil16' (13) (08:20:22) *yahoo:* Fetched alias 'jpa138' (12) (08:20:22) *yahoo:* Fetched alias 'kathy_hart81' (5) (08:20:22) *yahoo:* Fetched alias 'kendrakittoe' (4) (08:20:25) *util:* Writing file prefs.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:20:25) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\prefs.xml (08:20:28) *util:* Writing file blist.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:20:28) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\blist.xml (08:20:35) *oscar:* rate limit cleared (param ID 0x0003): curavg = 4212, maxavg = 4500, alert at 2500, clear warning at 3100, limit at 2000, disconnect at 1500, delta is 26900, dropping is 0 (window size = 20) On Wed, Nov 23, 2011 at 8:19 AM, Etan Reisner der...@pidgin.im wrote: On Wed, Nov 23, 2011 at 08:09:52AM -0800, Brittany Voelker wrote: Thank you for your help with this Etan. (08:08:56) *util:* Writing file prefs.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:08:56) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\prefs.xml You missed the attempt to connect again part of my directions. We need the debug window contents from *after* that. All those lines tell us is that your preferences were written to the prefs.xml file. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Help needed with gchat
Step 1) Open Help-Debug Window Step 2) (Re-)Enable account (to get it to attempt to connect) Step 3) Email contents of debug window Order matters. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Help needed with gchat
(08:44:23) *util:* Writing file prefs.xml to directory C:\Users\brittany\AppData\Roaming\.purple (08:44:23) *util:* Writing file C:\Users\brittany\AppData\Roaming\.purple\prefs.xml (08:44:28) *account:* Connecting to account brittany.voel...@gmail.com/. (08:44:28) *connection:* Connecting. gc = 06416CE0 (08:44:28) *dnssrv:* querying SRV record for gmail.com: _xmpp-client._ tcp.gmail.com (08:44:28) *dnssrv:* found 5 SRV entries (08:44:28) *dnsquery:* Performing DNS lookup for xmpp.l.google.com (08:44:28) *dnsquery:* IP resolved for xmpp.l.google.com (08:44:28) *proxy:* Attempting connection to 74.125.127.125 (08:44:28) *proxy:* Connecting to xmpp.l.google.com:5222 with no proxy (08:44:28) *proxy:* Connection in progress (08:44:28) *proxy:* Connecting to xmpp.l.google.com:5222. (08:44:28) *proxy:* Connected to xmpp.l.google.com:5222. (08:44:28) *jabber:* Sending (brittany.voel...@gmail.com): ?xml version='1.0' ? (08:44:28) *jabber:* Sending (brittany.voel...@gmail.com): stream:stream to='gmail.com' xmlns='jabber:client' xmlns:stream=' http://etherx.jabber.org/streams' version='1.0' (08:44:28) *jabber:* Recv (379): stream:stream from=gmail.com id=C2C53A9F6C140210 version=1.0 xmlns:stream= http://etherx.jabber.org/streams; xmlns=jabber:clientstream:featuresstarttls xmlns=urn:ietf:params:xml:ns:xmpp-tlsrequired//starttlsmechanisms xmlns=urn:ietf:params:xml:ns:xmpp-saslmechanismX-GOOGLE-TOKEN/mechanismmechanismX-OAUTH2/mechanism/mechanisms/stream:features (08:44:28) *jabber:* Sending (brittany.voel...@gmail.com): starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/ (08:44:28) *jabber:* Recv (50): proceed xmlns=urn:ietf:params:xml:ns:xmpp-tls/ (08:44:28) *nss:* subject=CN=gmail.com,O=Google Inc.,L=Mountain View,ST=California,C=US issuer=CN=Google Internet Authority,O=Google Inc,C=US (08:44:28) *nss:* subject=CN=Google Internet Authority,O=Google Inc,C=US issuer=OU=Equifax Secure Certificate Authority,O=Equifax,C=US (08:44:28) *nss:* subject=OU=Equifax Secure Certificate Authority,O=Equifax,C=US issuer=OU=Equifax Secure Certificate Authority,O=Equifax,C=US (08:44:28) *certificate/x509/tls_cached:* Starting verify for gmail.com (08:44:28) *certificate/x509/tls_cached:* Checking for cached cert... (08:44:28) *certificate/x509/tls_cached:* ...Found cached cert (08:44:28) *nss/x509:* Loading certificate from C:\Users\brittany\AppData\Roaming\.purple\certificates\x509\tls_peers\ gmail.com (08:44:28) *certificate/x509/tls_cached:* Peer cert matched cached (08:44:28) *nss/x509:* Exporting certificate to C:\Users\brittany\AppData\Roaming\.purple\certificates\x509\tls_peers\ gmail.com On Wed, Nov 23, 2011 at 8:27 AM, Etan Reisner der...@pidgin.im wrote: Step 1) Open Help-Debug Window Step 2) (Re-)Enable account (to get it to attempt to connect) Step 3) Email contents of debug window Order matters. -Etan ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
Help needed with gchat
Hello, Whenever I try to connect to my gmail account, I get this error message: brittany.voel...@gmail.com/ disabled Not Authorized. Can someone please help me with this? Thanks, Brittany ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support
