RE: Pidgin Opens and Closes right away Windows 10
Please see attached From: Eion Robb [mailto:e...@robbmob.com] Sent: Monday, January 14, 2019 14:06 To: Gene Cunningham Cc: support@pidgin.im Subject: Re: Pidgin Opens and Closes right away Windows 10 Hi Gene, Sorry to hear you had trouble with getting a debug log. Unfortunately without either the debug log or the Pidgin.rpt file, there's not much we can do to help. The Pidgin.rpt file should be the easiest one to get to and attach to an email, as this file is already created every time there's a crash in Pidgin. Just as a reminder, that file lives at %appdata%\.purple\ (you can copy-paste that path into Explorer to jump straight to the Pidgin config folder). Unfortunately as you've found, uninstalling/reinstalling Pidgin and clearing out any registry files won't help with any crashes if there's a particular plugin or server you're using that's causing a crash. If you could let us know what version of Pidgin you're using, by right-clicking on the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the Details tab and finding the "Product version" entry. It would also help to know what kind of account you're connecting to in Pidgin; XMPP or IRC or something like that. Cheers, Eion On Tue, 15 Jan 2019 at 04:03, Gene Cunningham mailto:g...@deltabridge.com>> wrote: Hello, I have worked on this for a few hours now and nothing is working as outlined on the link. I did check processes in Task Manager and Pidgin is not running. I have removed it, deep cleaned the registry, reloaded it several times. Still no joy. Everything else works on my computer. Pidgin worked for a month and now this. I can’t spend any more time on this – I have to get to work so will deal with this when I have nothing to do (which is rare). I have informed my management that I am off of Pidgin. Thanks… GC From: Eion Robb [mailto:e...@robbmob.com<mailto:e...@robbmob.com>] Sent: Sunday, January 13, 2019 23:00 To: Gene Cunningham mailto:g...@deltabridge.com>> Cc: support@pidgin.im<mailto:support@pidgin.im> Subject: Re: Pidgin Opens and Closes right away Windows 10 Hi Gene, Could you check in Task Manager that Pidgin is or isn't running? If it's not running, it could be crashing when it opens. Just to double check, can you follow the instructions at https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to get a debug log, and attach it along with the Pidgin.rpt file that lives at %appdata%\.purple in an email reply back to us. Hopefully one of those two will shed some light on where the problem is. Cheers, Eion On Mon, 14 Jan 2019 at 14:49, Gene Cunningham mailto:g...@deltabridge.com>> wrote: Hello. I have removed it and reinstalled several times. I have temporarily turned off virus and firewall. When I click on the icon, the IM window opens (unpopulated) and closes. This all happens in about two seconds. Any ideas? CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. ___ Support@pidgin.im<mailto:Support@pidgin.im> mailing list Want to unsubscribe? Use this link: https://pidgin.im/cgi-bin/mailman/listinfo/support CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this mes
Re: Pidgin Opens and Closes right away Windows 10
Hi Gene, Sorry to hear you had trouble with getting a debug log. Unfortunately without either the debug log or the Pidgin.rpt file, there's not much we can do to help. The Pidgin.rpt file should be the easiest one to get to and attach to an email, as this file is already created every time there's a crash in Pidgin. Just as a reminder, that file lives at %appdata%\.purple\ (you can copy-paste that path into Explorer to jump straight to the Pidgin config folder). Unfortunately as you've found, uninstalling/reinstalling Pidgin and clearing out any registry files won't help with any crashes if there's a particular plugin or server you're using that's causing a crash. If you could let us know what version of Pidgin you're using, by right-clicking on the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the Details tab and finding the "Product version" entry. It would also help to know what kind of account you're connecting to in Pidgin; XMPP or IRC or something like that. Cheers, Eion On Tue, 15 Jan 2019 at 04:03, Gene Cunningham wrote: > Hello, > > > > I have worked on this for a few hours now and nothing is working as > outlined on the link. I did check processes in Task Manager and Pidgin is > not running. I have removed it, deep cleaned the registry, reloaded it > several times. Still no joy. Everything else works on my computer. > Pidgin worked for a month and now this. > > > > I can’t spend any more time on this – I have to get to work so will deal > with this when I have nothing to do (which is rare). I have informed my > management that I am off of Pidgin. > > > > Thanks… > > > > GC > > > > *From:* Eion Robb [mailto:e...@robbmob.com] > *Sent:* Sunday, January 13, 2019 23:00 > *To:* Gene Cunningham > *Cc:* support@pidgin.im > *Subject:* Re: Pidgin Opens and Closes right away Windows 10 > > > > Hi Gene, > > > > Could you check in Task Manager that Pidgin is or isn't running? > > > > If it's not running, it could be crashing when it opens. Just to double > check, can you follow the instructions at > https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to > get a debug log, and attach it along with the Pidgin.rpt file that lives at > %appdata%\.purple in an email reply back to us. Hopefully one of those two > will shed some light on where the problem is. > > > > Cheers, > > Eion > > > > > > > > On Mon, 14 Jan 2019 at 14:49, Gene Cunningham > wrote: > > Hello. I have removed it and reinstalled several times. I have > temporarily turned off virus and firewall. When I click on the icon, the > IM window opens (unpopulated) and closes. This all happens in about two > seconds. Any ideas? > > > > CONFIDENTIALITY NOTICE: The contents of this email message and any > attachments are intended solely for the addressee(s) and may contain > confidential and/or privileged information and may be legally protected > from disclosure. If you are not the intended recipient of this message or > their agent, or if this message has been addressed to you in error, please > immediately alert the sender by reply email and then delete this message > and any attachments. If you are not the intended recipient, you are hereby > notified that any use, dissemination, copying, or storage of this message > or its attachments is strictly prohibited. > > ___ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://pidgin.im/cgi-bin/mailman/listinfo/support > > CONFIDENTIALITY NOTICE: The contents of this email message and any > attachments are intended solely for the addressee(s) and may contain > confidential and/or privileged information and may be legally protected > from disclosure. If you are not the intended recipient of this message or > their agent, or if this message has been addressed to you in error, please > immediately alert the sender by reply email and then delete this message > and any attachments. If you are not the intended recipient, you are hereby > notified that any use, dissemination, copying, or storage of this message > or its attachments is strictly prohibited. > ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: https://pidgin.im/cgi-bin/mailman/listinfo/support
Re: Pidgin Opens and Closes right away Windows 10
Hi Gene, Could you check in Task Manager that Pidgin is or isn't running? If it's not running, it could be crashing when it opens. Just to double check, can you follow the instructions at https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to get a debug log, and attach it along with the Pidgin.rpt file that lives at %appdata%\.purple in an email reply back to us. Hopefully one of those two will shed some light on where the problem is. Cheers, Eion On Mon, 14 Jan 2019 at 14:49, Gene Cunningham wrote: > Hello. I have removed it and reinstalled several times. I have > temporarily turned off virus and firewall. When I click on the icon, the > IM window opens (unpopulated) and closes. This all happens in about two > seconds. Any ideas? > > > CONFIDENTIALITY NOTICE: The contents of this email message and any > attachments are intended solely for the addressee(s) and may contain > confidential and/or privileged information and may be legally protected > from disclosure. If you are not the intended recipient of this message or > their agent, or if this message has been addressed to you in error, please > immediately alert the sender by reply email and then delete this message > and any attachments. If you are not the intended recipient, you are hereby > notified that any use, dissemination, copying, or storage of this message > or its attachments is strictly prohibited. > ___ > Support@pidgin.im mailing list > Want to unsubscribe? Use this link: > https://pidgin.im/cgi-bin/mailman/listinfo/support ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: https://pidgin.im/cgi-bin/mailman/listinfo/support
Pidgin Opens and Closes right away Windows 10
Hello. I have removed it and reinstalled several times. I have temporarily turned off virus and firewall. When I click on the icon, the IM window opens (unpopulated) and closes. This all happens in about two seconds. Any ideas? CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited. ___ Support@pidgin.im mailing list Want to unsubscribe? Use this link: https://pidgin.im/cgi-bin/mailman/listinfo/support
