Re: [Elphel-support] elphel NC353L-12V Kit defect

2011-05-09 Thread Viatcheslav Tretyakov
Hello Andrey, we tested the camera the way you described. Here are the answers. What camera is it? Does it have 10359 board? 10369 board? What software is it running ? It's the 10353. I tried this with the original software that was on the camera, with the software compiled from the sources

Re: [Elphel-support] elphel NC353L-12V Kit defect

2011-05-09 Thread Olga Filippova
Hello Viatcheslav, We can send the new 10353 board to you, if you think you can disassemble the camera and replace the board. In this case please ship us back the 10353 board, so we can test it and find the problem. The other option would be to ship the camera back to Elphel, and we will replace

[Elphel-support] elphel NC353L-12V Kit defect

2011-04-15 Thread Andrey Filippov
Viacheslav, What camera is it? Does it have 10359 board? 10369 board? What software is it running ? As for moving the camera as the reason for breaking the image - it can be one of the several reasons, you may narrow down the problem by making some testing: a) changing the image in front of the

Re: [Elphel-support] elphel NC353L-12V Kit defect

2011-04-15 Thread Andrey Filippov
Viatcheslav, there is another possible reason to break the image when you move the camera d) it actually happens not because of the movement, but because of the electrostatic discharge when you touch the camera Can you please try these? Andrey On Fri, Apr 15, 2011 at 6:35 PM, Andrey