Re: Lost Windows 10 sounds
Chris's message is a reminder of one of the things which makes Window-Eyes so unique as a screen reader. Because screen reader developers nowadays are almost obligated to add certain features which are found in their competition, it's nice when a developer adds something which makes the program stand out from its competition. I'm specifically talking about the feature where Window-Eyes can be set to unmute the sound on startup if sound has, in fact, been muted. This is one of those features which, on the surface, seems like such a small thing but yet it can be a big deal. My sincere thanks go to whoever thought of implementing it. David Goldfield, Assistive Technology Specialist Feel free to visit my Web site www.davidgoldfield.info On 8/14/2015 7:16 AM, Chris Grabowski via Talk wrote: Hi Mike, I ran into such an issue when upgrading a computer from Windows 7 to windows 8.1. It turned out the audio driver that was installed from the 8.1 cd was bad or not correct for the laptop. I had to go online with sighted assistance and get a generic audio driver for the laptop in question. After doing that the audio came back. Something to look into. Something told me to go to the consumers house with sighted assistance. Note: If the sound card was muted at start, Window-eyes should unmute it. This is what leads me to believe a bad driver was installed. Chris Window-Eyes Product Support Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com -Original Message- From: Talk [mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com] On Behalf Of Michael Massey via Talk Sent: Thursday, August 13, 2015 10:37 PM To: 'Window-Eyes Discussion List' talk@lists.window-eyes.com Subject: Lost Windows 10 sounds Hi. This morning while perusing the interface to figure out how to check for updates manually, I unintentionally created a problem of having lost all sounds. Here's what happened. I discovered a cumulative update for Windows 10, and decided to manually restart the computer to install it rather than wait until 2:30 a.m. tomorrow morning for the computer to shut down and restart itself. I pressed the restart button to restart the machine and install the update. Now, after the computer restarted, no sounds are generated. Narrator won't even launch. I called the Microsoft disability answer desk and my sighted nephew could see the desktop icons and even do a remote session with the representative. My nephew was on the phone for about an hour and no progress was made. The issue has supposedly been escalated to a higher level technician for a call back or an e-mail to resolve the issue. This issue happened using Window-eyes 9.2 under Windows 10 on a Dell Xps-8500 desktop pc. My Dell Xps-501-L laptop is working fine after installing the update or else I wouldn't be able to send this e-mail, smile. I hope someone on this list can help. I wonder if the installation of the update when the machine was restarted caused the sounds to be muted. ? Mike M. ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40aisquared.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/david.goldfield%40outlook.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
RE: Lost Windows 10 sounds
Hi Mike, I ran into such an issue when upgrading a computer from Windows 7 to windows 8.1. It turned out the audio driver that was installed from the 8.1 cd was bad or not correct for the laptop. I had to go online with sighted assistance and get a generic audio driver for the laptop in question. After doing that the audio came back. Something to look into. Something told me to go to the consumers house with sighted assistance. Note: If the sound card was muted at start, Window-eyes should unmute it. This is what leads me to believe a bad driver was installed. Chris Window-Eyes Product Support Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com -Original Message- From: Talk [mailto:talk-bounces+cgrabowski=aisquared@lists.window-eyes.com] On Behalf Of Michael Massey via Talk Sent: Thursday, August 13, 2015 10:37 PM To: 'Window-Eyes Discussion List' talk@lists.window-eyes.com Subject: Lost Windows 10 sounds Hi. This morning while perusing the interface to figure out how to check for updates manually, I unintentionally created a problem of having lost all sounds. Here's what happened. I discovered a cumulative update for Windows 10, and decided to manually restart the computer to install it rather than wait until 2:30 a.m. tomorrow morning for the computer to shut down and restart itself. I pressed the restart button to restart the machine and install the update. Now, after the computer restarted, no sounds are generated. Narrator won't even launch. I called the Microsoft disability answer desk and my sighted nephew could see the desktop icons and even do a remote session with the representative. My nephew was on the phone for about an hour and no progress was made. The issue has supposedly been escalated to a higher level technician for a call back or an e-mail to resolve the issue. This issue happened using Window-eyes 9.2 under Windows 10 on a Dell Xps-8500 desktop pc. My Dell Xps-501-L laptop is working fine after installing the update or else I wouldn't be able to send this e-mail, smile. I hope someone on this list can help. I wonder if the installation of the update when the machine was restarted caused the sounds to be muted. ? Mike M. ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/cgrabowski%40aisquared.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
Lost Windows 10 sounds
Hi. This morning while perusing the interface to figure out how to check for updates manually, I unintentionally created a problem of having lost all sounds. Here's what happened. I discovered a cumulative update for Windows 10, and decided to manually restart the computer to install it rather than wait until 2:30 a.m. tomorrow morning for the computer to shut down and restart itself. I pressed the restart button to restart the machine and install the update. Now, after the computer restarted, no sounds are generated. Narrator won't even launch. I called the Microsoft disability answer desk and my sighted nephew could see the desktop icons and even do a remote session with the representative. My nephew was on the phone for about an hour and no progress was made. The issue has supposedly been escalated to a higher level technician for a call back or an e-mail to resolve the issue. This issue happened using Window-eyes 9.2 under Windows 10 on a Dell Xps-8500 desktop pc. My Dell Xps-501-L laptop is working fine after installing the update or else I wouldn't be able to send this e-mail, smile. I hope someone on this list can help. I wonder if the installation of the update when the machine was restarted caused the sounds to be muted. ? Mike M. ___ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
