January 16, 2017: Urgent Notification Forthcoming Startup Failures in ZoomText 10.1 and other Ai Squared Software Products
Problem The digital certificate used to certify newer ZoomText and Window-Eyes software products has been compromised. As a result, our certificate will be revoked on or around January 26th, which will result in startup failures for the following Ai Squared products. Affected Ai Squared Software Products When attempting to start the following Ai Squared software products, the product will fail to launch and display a Windows error message: "A referral was returned from the server" * ZoomText Magnifier v10.1 Build numbers 10.10.8 through 10.11.6 * ZoomText Magnifier/Reader v10.1 Build numbers 10.10.8 through 10.11.6 * ZoomText Fusion v10.1 Build numbers 10.11.1 through 10.11.5 * ZoomText Keyboard v4 Build numbers 4.0.0 and 4.1.0 * Window-Eyes v9.5 Build numbers 9.5.1 and 9.5.3 When attempting to start the following Ai Squared software products, the product may launch even though the certificate has been revoked. Anti-virus utilities may detect the invalid certificate and block the software from running. * ZoomText ImageReader v1.2 Build numbers 1.2.16106 * ZoomText Voices (language packs) v1.0 Build numbers 1.0.1.4693 * Vocalizer Expressive v1.3 (for Windows Eyes) Build numbers 1.3.0.13329 Note: Inspection of the certificate will show that the certificate is invalid. Inspection and validation of certificates is a process performed by some organizations. Solution (software updates) For each of the affected products, software updates incorporating a new digital signature will be released and available for download prior to January 26th. We will send updated information as it becomes available. You can check https://www.aisquared.com/certificatefix for updated information. Software Product Update version ZoomText Magnifier v10.1 10.11.7 ZoomText Magnifier/Reader v10.1 10.11.7 ZoomText Fusion v10.1 10.11.7 ZoomText Keyboard v4.1 4.1.1 Window-Eyes v9.5 9.5.4 ZoomText ImageReader 1.2 1.3.0 ZoomText Voices v1.0 1.0.2 Vocalizer Expressive v1.3 (for Windows Eyes) 1.3 Warning When Disabling Security Options Various websites provide steps for disabling Windows security options with the expectation that unsigned software executables will start and run. Disabling these security options will not fix these problems for the ZoomText and Windows Eyes products and may compromise security and protection from malware. Ai Squared strongly recommends against disabling these security options. Conclusion We apologize for the inconvenience this issue has caused you, but assure you we are doing everything possible to rectify this matter as soon as possible. To minimize downtime, we encourage you to update your software as soon as possible. If you have questions or require assistance resolving this problem, contact the Ai Squared support team at (727) 803-8600 option 2 or mailto:supp...@aisquared.com. As some of you may have already noticed, we just released English Window-Eyes 9.5.4 this morning (January 18th). Other languages will soon follow. It is very important if you are using Window-Eyes 9.5.1 or 9.5.2 or 9.5.3 that you upgrade to 9.5.4 before the digital certificate described above is revoked. There are 3 changes from version 9.5.3 to 9.5.4: 1) Support has been added for the HumanWare BrailleNote Touch braille display. 2) An issue where multiple hooking errors would occur in the latest testing builds (insider build) of Windows 10 has been fixed. 3) An updated digital certificate has been used to sign all executables. (as per the description above) Again, it is critical you upgrade your copy of Window-Eyes 9.5.1 or 9.5.2 or 9.5.3 to 9.5.4 immediately. Once the certificate is revoke these copies of Window-Eyes will no longer launch leaving you without speech and/or braille. Regards, Doug Doug Geoffray VFO(tm) | Accessibility Software Manager, Enterprise Compliance 11800 31st Court North, St. Petersburg, FL 33716 mailto:dgeoff...@vfogroup.com http://www.vfogroup.com/ The information contained in this communication is confidential, may constitute inside information, and is intended only for the use of the addressee. It is the property of VFO(tm). Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email, and destroy this communication and all copies thereof, including all attachments. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
