Re: TB Crashes

2009-12-07 Thread jb_lists_tb
Hello Tim Hamm,

On Sunday, December 6, 2009, 5:12:18 AM, Tim Hamm wrote:

   Can anyone tell me why TB crashes all the time when launching a Word
   doc? This has become extremely annoying to say the least. And why
   does TB hesitate so long in sending mail? It acts as though it's on
   it's last leg.

You don't mention what version of Word you are using and I guess that
the lack of reports of such problems previously on the list means that
the problem is specific to the configuration of your machine.

Word is involved in the composing of Outlook mail, so there is a
potential interaction between Word and email. I would have a look at
the Email settings in Outlook - check what the default settings are
for sending messages (and switch to text only as a test). It would
also be worth what the default programs are for email related
activities are (in Outlook 2007, look under
Tools|Options|Other|Default programs. If TB is not handling all the
email related activities then change it.

The other thing that can sometimes cause strange application crashes
is a graphic driver issue. It would be worth checking whether there
are more up to date drivers available.

The final thing, as others have mentioned, are firewall and anti-virus
issues. Turning off these (one at a time and then both) may help to
rule this out. Both are likely to have a hand in the sending of mail.

I hope that you find a solution soon. I know how frustrating it is to
have a difficult IT problem that no-one else experiences.


   Using The Bat! v4.2.10.1 on Windows 7 6.1 Build 7600 

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Re: TB Crashes

2009-12-07 Thread Tim Hamm
Hello Roger,

Sunday, December 6, 2009, 11:23:36 PM, you wrote:

 Hello Tim,

 Sunday, December 6, 2009, 9:33:11 PM, among other things, you wrote:

TH I have tried re-installing TB twice now with the same results. I
TH failed to mention before that even getting web pages from TB takes
TH forever sometimes.
 This  kind of variability can be due to server overloading or heavy traffic
 to the particular web address.  i.e. nothing to do with TB.

TH Again, I excluded the fact that this is related to server
TH overloading... I ran my other two email clients with no issues
TH what-so-ever.

 We  were talking about SENDING mail, not receiving it!  
TH I'm referring to both sending and receiving.

 It  is possible that subsidiary programmes may be slowing things down on the
 receiving  side.   Did  all the mail clients have EXACTLY the same anti 
 and anti spam programmes operating during your receiving tests?

TH Yes, except for the AntiSpamSniper I have for TB.

 OK  Tim, to find out if TB is really the culprit, and why, we need to repeat
 the  comparative  tests  with all paramaters exactly the same with all three
 e-mail clients.  I suggest therefore you try the download tests with all of
 the following in place:

  1. Your anti virus programme turned off.
Turned Off
  2. AntiSpamSniper and any other antispam programme turned off.
Turned Off
  3. All message filtering turned off.
Turned Off
  4. Any firewall programme turned off.
Windows Firewall Always Off... No Third Party Firewall... Using
Firewall in Router Only
  To  try  to  avoid  any  'nasties'  download first with your antvirus still
  operating,  but  'leave  messages  on  the server'.  Then run your tests as
  quickly as possible thereafter with the antivirus turned off.

  If you will be kind enough to do as I suggest and let us all know
  the results we will then take it from there.
Here's the status of running this test. I sent a total of five emails
to myself and each one took exactly 15 seconds to send. This is very
odd... it appears TB has decided to time itself out until 15 seconds
has elapsed before processing outgoing mail. Before anyone jumps to
conclusions, my immediate send is selected. I did not run tests on
retrieving email.
  Good luck!

Best regards,

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Re: TB Crashes

2009-12-07 Thread Stuart Cuddy
Hello Roger,
  A reminder of what Roger Phillips typed on:
  Monday, December 07, 2009 at 08:23:36 GMT +0200

 We  were talking about SENDING mail, not receiving it!  
TH I'm referring to both sending and receiving.

When running slow, try looking for temp files in the bat directory. Sometimes 
there can be way too many left behind..

Best regards,
 Using The Bat! v4.2.13.1 ALPHA
 On Windows 7 6.1 Build #7600

Current version is | 'Using TBUDL' information: