Scary message
Greetings Fellow Bats, My wife showed me a message she continues to get whenever she tries to view any message in her faux inbox earlier than Aug. 3rd. The problem seems to affect only her faux inbox. Other folders seem un-affected. The wording is as follows: --- BEGIN ERROR MESSAGE -- Cannot read the base header (Folder: Faux inbox; File %WDIR%\her name is here\Faux inbox\MESSAGES.TBB) - END ERROR MESSAGE -- Needless to say, she is freaked out about this. I have stopped and re-started TB! and have shut down and cold-booted her laptop, all to no avail. Every message in her faux inbox earlier than the above date produces that message. Is there something I can try or do I have to resort to a backup which may or may not be corrupted as well? -- TIA, Jack LaRosa :usflag: Central Alabama Using The Bat! ver: 5.2. Running Windows 7 Pro ver 6 build 7601 Service Pack 1 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Thursday, August 8, 2013, 8:43:38 AM, you wrote: Is there something I can try or do I have to resort to a backup which may or may not be corrupted as well? Since it doesn't appear with all messages, but only for those earler than August 3, I'd suspect that the problem is a corrupted message received on August 3. Open the Connection Center for her account and dispatch all messages on server with it, then delete the last August 3 message and see if that stops the message. If it does not, repeat until the message goes away. I've had similar problems with corrupt messages at the server end, and once the bad message is located and deleted, all works well again. If she downloads the messages to local storage and deletes them from the server, then of course this won't work and the message would indicate corruption in the local folder. In that case, restoring from a backup would be the only feasible solution. -- Best regards, Jimmailto:j...@jimkyle.com Using The Bat! v4.2.36.4 on Windows XP 5.1 Build 2600 Service Pack 3 on VirtualBox 3.2.12 under Xubuntu 10.04.2 with AntiSpamSniper Version 3.2.4.5 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Hello Jim, Thursday, August 8, 2013, 4:19:04 PM, you wrote: Thursday, August 8, 2013, 8:43:38 AM, you wrote: Is there something I can try or do I have to resort to a backup which may or may not be corrupted as well? Since it doesn't appear with all messages, but only for those earler than August 3, I'd suspect that the problem is a corrupted message received on August 3. Open the Connection Center for her account and dispatch all messages on server with it, then delete the last August 3 message and see if that stops the message. If it does not, repeat until the message goes away. I've had similar problems with corrupt messages at the server end, and once the bad message is located and deleted, all works well again. If she downloads the messages to local storage and deletes them from the server, then of course this won't work and the message would indicate corruption in the local folder. In that case, restoring from a backup would be the only feasible solution. If it's an IMAP folder, you can try to clear the cache. I have also report a bug if the subject on a message has an opening parenthesis without a matching closing parenthesis which can stall message downloading. Good luck. -- Best regards, Tonymailto:t...@parkinch.co.uk The Bat! 5.4 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Hello Jack, On Thu, 8 Aug 2013 08:43:38 -0500 GMT (08-Aug-13, 20:43 +0700 GMT), Jack S. LaRosa wrote: My wife showed me a message she continues to get whenever she tries to view any message in her faux inbox earlier than Aug. 3rd. The problem seems to affect only her faux inbox. Other folders seem un-affected. What's a faux inbox? -- Cheers, Thomas. http://thomas.fernandez.hat-gar-keine-homepage.de/ Message reply created with The Bat! 5.4 under Windows 7 6.1 Build 7601 Service Pack 1 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Hello I have similar problem with IMAP folders, when I give too many commands in a row, i.e. - Delete message from Inbox - Empty trash. The problem seems to arise because the message is moved fast locally, but it can take time to sync the move to the trash on the server. The empty trash command is run instantly on the local base, and the message gets lost in between. Maybe à missing / mixed-up reply from the server. The solution I run is - Get the name of the local base file (right click Properties on the folder where the ghost message is) - Close the bat - Delete the local file in explorer - Run the bat. It recreates the local file from the server This will erase all messages not synced on the server, for this precise folder. Your problem is a bit different (old messages) but the solution will work. You should connect to the webmail of your server to check that all messages you want to keep are there. Also you can copy all messages to a local folder. In my case, work on messages other than the ghost message was not affected, hence they could be copied elsewhere Hope this helps Nick Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Hello Thomas, On Thursday, August 08, 2013 you wrote: TF Hello Jack, TF On Thu, 8 Aug 2013 08:43:38 -0500 GMT (08-Aug-13, 20:43 +0700 GMT), TF Jack S. LaRosa wrote: My wife showed me a message she continues to get whenever she tries to view any message in her faux inbox earlier than Aug. 3rd. The problem seems to affect only her faux inbox. Other folders seem un-affected. TF What's a faux inbox? A long time ago on this list it was mentioned that it was somehow risky keeping messages in the inbox for any length of time. I don't remember why exactly. It can probably be found in the TB! archives however. In response to this warning I created for her (and me on my computer) a faux (false) inbox to which all incoming messages were filtered immediately upon receipt. Therefore the actual inbox folder is always emptied immediately after a fetch. I've never had a problem with doing this in all these years. -- Best Regards, Jack LaRosa :usflag: Central Alabama Using The Bat! ver: 5.2. Running Windows 7 Pro ver 6 build 7601 Service Pack 1 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Hello Nicolas, On Thursday, August 08, 2013 you wrote: NB Hello NB I have similar problem with IMAP folders, when I give too many commands in a row, i.e. - Delete message from Inbox - Empty trash. I'm using POP. Will this make a difference? -- Best Regards, Jack LaRosa :usflag: Central Alabama Using The Bat! ver: 5.2. Running Windows 7 Pro ver 6 build 7601 Service Pack 1 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Jack, NB I have similar problem with IMAP folders, when I give too many commands in a row, i.e. - Delete message from Inbox - Empty trash. I'm using POP. Will this make a difference? Yes, Its completely different. - The default usual setting of the pop protocol will wipe messages from the server once received. - What you do with messages afterwards is not sent back to the server, so there is no sync issues Can you copy / move good messages to another folder ? If you can access only more recent messages (than the ghost), you can try to invert the order in the message list (click on the date column header), so that earlier message are above the faulty one. If yes, then you can save the good messages elsewhere, then delete the folder with the ghost, in file explorer. The bat will recreate an empty base file on start up to witch you can copy good messages back If no, then messages not backed up may be hard to recover Is your message base encrypted? If no, the files containing the message base are quite straightforward to find in explorer. They are organised in folder matching The bat folder organisation. You can copy the folder (files in windows file explorer) to a backup location. Hence if you have problems trying to fix the issue, you will be able to recover the base to try another fix by simply copying the original message base files back. This is also true for an encrypted base, but file folder names are mangled, so they are tedious to find. Base file are for each The Bat folder two file. One with the messages, one with an index of the messages. There can be Somme more, that are backups, created routinely by the bat. These are copy of the normal files, with changed extensions I am writing from a different computer (no Bat), so I cannot give details of the file extensions out of memory Have you tried the built-in maintenance tool? Best Regards, Nick Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message
Another way to clean up a corrupt folder is to create another folder (under the inbox is fine). DRAG all the messages to it so the original is empty. Use the information tab (or just windows explorer) to go to that inbox and delete the MESSAGES files. Then drag your messages back to a clean inbox. I suppose someone will hit a scenario where this doesn't work, but it has always worked for me, especially when I get a folder that won't compact -- Rick They that start by burning books will end by burning men.? -Heinrich Heine v5.4 on Windows 6.2 Build 9200 Using all POP accounts I download all images Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Scary message (2)
Greetings, Well, now I've gone and done it. In an effort to fix the problem described in Scary message, I located the Faux inbox messages here: (C:\Users\her first name\AppData\Roaming\The Bat!\her full name\Faux inbox) and proceeded to rename the file MESSAGES.TBB to xMESSAGES.TBB so TB! couldn't find it. I then restarted TB! and it showed the original number of messages supposedly contained in the Faux inbox but no messages showed up in the viewing pane. I then shut down TB! again and restarted it. Now it comes up with zero messages in the Faux inbox and still no actual messages appear.. I renamed the xMESSAGE.TBB file back to MESSAGES.TBB and again restarted TB! (more than once). It still shows zero messages and of course, no messages show up in the viewing pane. Is there any way to get TB! to recognize that there are messages which should be appearing in the message count and in the viewing pane? -- TIA, Jack LaRosa :usflag: Central Alabama Using The Bat! ver: 5.2. Running Windows 7 Pro ver 6 build 7601 Service Pack 1 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Scary message (2)
Hi On Thursday 8 August 2013 at 10:43:29 PM, in mid:57198146.20130808164...@charter.net, Jack S. LaRosa wrote: Is there any way to get TB! to recognize that there are messages which should be appearing in the message count and in the viewing pane? Wasn't there a shortcut something like CTRL+ALT+SHIFT+L when the focus is on the folder tree? Or maybe copying the messages.tbb file to a different folder (in Windows Explorer when TB! is closed down), then firing up TB! and creating a new folder that points to that location, and if that folder contains the messages you could possibly copy them (within TB!) back to the faux inbox folder. Maybe. -- Best regards MFPAmailto:expires2...@ymail.com Look, it's a hat! It's not going to hurt you. Using The Bat! v4.0.38 on Windows XP 5.1 Build 2600 Service Pack 3 Current version is 5.2.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
