Re: Has anyone else had The Bat crash after up/down grading to 4.1.7?
Hi tracer, Wednesday, January 7, 2009, 4:56:30 AM, tracer (0tra...@gmail.com) wrote: Wednesday, January 7, 2009, 7:49:56 AM, you wrote: I'll raise this with the RitLabs Ticket system, but thought I'd ask here in case anyone can provide a quick solution. I have reverted to a previous version of the Address Book files, taken from a backup taken just before the upgrade, but to no effect. As I said, I installed the bat 4.1.13, 4.1.15 and 4.1.17 if I remember correctly and none worked as they should as NO executable was generated. So I have no idea what else worked or didn't work. I went back to 4.0.38 and things worked but no idea if this is standard. I've now had a response via the RitLabs Ticket system and they asked for more information (from .txt .log files in root of mail directory tree) and supplied a Beta version since 4.1.7. I'd also looked at paying for the upgrade from v3 licence to the v4 licence. As I last paid for the upgrade 4 years ago I decided to pay and re-upgrade to v4.1.7 ( then to v4.1.9 as it was just released). This all worked and I now have access to the Address Book again. :-) Don't know what went wring in your case, or where you got your version (numbers) from. Have you tried doing a compact/compress of your email message base, and doing a backup, before trying to upgrade again? Also, do you, like me, need to pay for the upgrade before trying to install it? Richard Using The Bat! v4.1.9 on Windows XP 5.1 Build 2600 Service Pack 3 Current version is 4.1.7 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[2]: Has anyone else had The Bat crash after up/down grading to 4.1.7?
Hello Richard, Friday, January 9, 2009, 8:17:44 AM, you wrote I've now had a response via the RitLabs Ticket system and they asked for more information (from .txt .log files in root of mail directory tree) and supplied a Beta version since 4.1.7. I'd also looked at paying for the upgrade from v3 licence to the v4 licence. As I last paid for the upgrade 4 years ago I decided to pay and re-upgrade to v4.1.7 ( then to v4.1.9 as it was just released). This all worked and I now have access to the Address Book again. :-) The bat itself works??? I paid for my Thebat V4 upgrade just before Christmas and then they made an upgrade so I upgraded. Stupid in a way as an upgrade just before a holiday season is a good way to get unwanted problems. Don't know what went wrong in your case, or where you got your version (numbers) from. Have you tried doing a compact/compress of your email message base, and doing a backup, before trying to upgrade again? Also, do you, like me, need to pay for the upgrade before trying to install it? version numbers are on a page on the website where you download from.. And no, I just paid so unlikely I have to pay again for a bug fix.. Anyway after all the bugs I have seen one more or less makes little difference... (I don't mean in the bat but in general!!). I just went back to last one which worked for me: 4.0.38 . Doesn't handle msg's larger then 2 gb or so but I cannot see that to be a problem Ok, sending this and then reinstalling whatever the last update is. -- Best regards, tracermailto:0tra...@gmail.com Current version is 4.1.7 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Has anyone else had The Bat crash after up/down grading to 4.1.7?
Since I've had an abortive attempt to move from 4.0.38 to 4.1.7 (and then reverting to the former version) I have had a problem opening the Address Book. Every time I attempt this The Bat! crashes with the following error message: Access violation at address 0072374C in module ‘thebat.exe’. Read of address 000C. I'll raise this with the RitLabs Ticket system, but thought I'd ask here in case anyone can provide a quick solution. I have reverted to a previous version of the Address Book files, taken from a backup taken just before the upgrade, but to no effect. Thanks, Richard Using The Bat! v4.0.38 on Windows XP 5.1 Build 2600 Service Pack 3 Current version is 4.1.7 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Has anyone else had The Bat crash after up/down grading to 4.1.7?
Hello Richard, Wednesday, January 7, 2009, 7:49:56 AM, you wrote: Since I've had an abortive attempt to move from 4.0.38 to 4.1.7 (and then reverting to the former version) I have had a problem opening the Address Book. Every time I attempt this The Bat! crashes with the following error message: Access violation at address 0072374C in module ‘thebat.exe’. Read of address 000C. After I had installed there was no executable so no crash (g), just no email. I restored by running a reinstall of the old version. NO other changes but note you may have a slightly different problem from me as my mail databases didn't get changed by the first upgrade... I don't know what happened in your case. I'll raise this with the RitLabs Ticket system, but thought I'd ask here in case anyone can provide a quick solution. I have reverted to a previous version of the Address Book files, taken from a backup taken just before the upgrade, but to no effect. As I said, I installed the bat 4.1.13, 4.1.15 and 4.1.17 if I remember correctly and none worked as they should as NO executable was generated. So I have no idea what else worked or didn't work. I went back to 4.0.38 and things worked but no idea if this is standard. -- Best regards, tracermailto:0tra...@gmail.com Current version is 4.1.7 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
