Re: Missing account names and property account information
Hi Thomas and everyone else, I previously wrote >> Unfortunately, after the upgraded file loaded, >> ALL of the account title lines were missing the names of the >> accounts (but the folders and e-mail within each folder were intact >> as were the total message and unread message count for each >> account). Clicking on the empty title lines revealed the >> properties pages, which shows that all of the SMTP and mail servers >> were blank and the ports were listed as "0"!! Wednesday, June 8, 2016, 9:34:26 PM, you wrote: TF> I had this before, I think it was a 6.x version. TF> Type in the accounts names as they are the same names as the folders TF> on the hard disk. I should have done this with each of the 24 accounts, but, instead, I tried to find a more elegant solution and only made it worse: The Bat help desk instructed me to re-install ver 7, but to first rename The Bat! folder and to rename the RIT folder in the registry. I did both. However, when the new version loaded, there was merely a shell (!!) no message loaded. Al the folders were empty! The help desk has asked me were my .tbk folders are located, but The Bat! has had trouble backing up since the last upgrade. There is no backup folder with a recent date. There is one with a 2008 date, which, in the file name indicates that it was copied in November 2015 (not sure from where). I do see the .TBN and .TBB folders inside the various subfolders in both the old and new Bat! folders.So, why isn't the new installation recognizing anything? The help desk, unfortunately, has not been very helpful and the one e-mail exchange per night, makes resolving this a very tedious issue. I could use system restore to go back to the pre-ver 7.1 installation, but would that bring back the messages? Should I rename the "new" Bat folder and restore the name to the old (pre- ver 7.1 upgrade) bat folder? Even though there are no tbk. folders that are current, there was a system backup to an external hard drive from November 2015 which has the Bat! folder, and there is also the installation on my laptop that is now working. My wife and I have nearly identical setups, with all 24 accounts. She would be missing, however, her sent mail, if we tried to install my version of The Bat on her laptop. Suggestions, anyone? (PS - I will be taking a short, technology-free vacation, and will be offline Friday night through Monday evening. I will be back online late Monday night.) Thanks for any help you might be able to provide. By the way, I am still awaiting a response from 1and1.com. Thanks and have a great weekend! -- Avi Avram Sacks, using The Bat! Pro ver. 7.1.18 on Win 7 Pro Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Missing account names and property account information
Hello Achdut18, On Tue, 7 Jun 2016 04:37:18 -0500 GMT (07-Jun-16, 16:37 +0700 GMT), Achdut18 wrote: > One problem is no sooner solved when another presents itself. > My wife also uses The Bat on her laptop. She experienced the same > problem that I had been having, with not being able to send mail > from the 1and1.com accounts. Her e-mail setup is nearly identical > to mine: we both have the same 24 accounts and accessibility to > each of them.Because she was having the same problem, I thought > that upgrading her from ver 5.8.8 to 7.1 would help solve for her > the problem I had had in not being able to send e-mail from the > 1and1.com accounts. Unfortunately, after the upgraded file loaded, > ALL of the account title lines were missing the names of the > accounts (but the folders and e-mail within each folder were intact > as were the total message and unread message count for each > account). Clicking on the empty title lines revealed the > properties pages, which shows that all of the SMTP and mail servers > were blank and the ports were listed as "0"!! Help! I do I > restore this information? I have located the message database > folders, but I don't know what I need to do to restore the account > information. I had this before, I think it was a 6.x version. Type in the accounts names as they are the same names as the folders on the hard disk. If the account details (from transport details to templates) are not restored when you now restart TB!, there may be a problem with the file in which these are stored. I am not sure of the file name, somebody else needs to help out. As it was only one account in my case, I just retyped all of it. -- Cheers, Thomas. http://thomas.fernandez.hat-gar-keine-homepage.de/ Message reply created with The Bat! 7.1.18.3 (BETA) under Windows 10.0 Build 10586 Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Missing account names and property account information
One problem is no sooner solved when another presents itself. My wife also uses The Bat on her laptop. She experienced the same problem that I had been having, with not being able to send mail from the 1and1.com accounts. Her e-mail setup is nearly identical to mine: we both have the same 24 accounts and accessibility to each of them.Because she was having the same problem, I thought that upgrading her from ver 5.8.8 to 7.1 would help solve for her the problem I had had in not being able to send e-mail from the 1and1.com accounts. Unfortunately, after the upgraded file loaded, ALL of the account title lines were missing the names of the accounts (but the folders and e-mail within each folder were intact as were the total message and unread message count for each account). Clicking on the empty title lines revealed the properties pages, which shows that all of the SMTP and mail servers were blank and the ports were listed as "0"!! Help! I do I restore this information? I have located the message database folders, but I don't k now what I need to do to restore the account information. -- Avi Avram Sacks, using The Bat! Pro ver. 7.1.18 on Win 7 Pro Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
