Re[3]: unable to send messages from four of 24 accounts

[David]

-- Original Message --
From: "David" 
To: tbudl@thebat.dutaint.com; "Harald Faber" 
Sent: 05/06/2016 18:58:22
Subject: Re[2]: unable to send messages from four of 24 accounts




-- Original Message --
From: "Sam Brown" 
To: "Harald Faber" 
Sent: 05/06/2016 17:19:25
Subject: Re: unable to send messages from four of 24 accounts


Sunday, June 5, 2016, 6:04:23 AM, Harald wrote:

 >> On 6/4/2016 Harald Faber wrote:

HF>>> This situation is not amusing. Is Ritlabs informed about this 
issue in

HF>>> the meantime?

 >> Notice my version of TB... I have had this problem intermittently
 >> starting in version 4 of TB. In my most recent experience before I 
moved
 >> my domain to a VPS only my sub-domains worked. My primary domain 
did not
 >> work. Moving my domain to a VPS fixed the SMTP problem. How can 
this be

 >> a Ritlabs problem???

HF> If it works with Thunderbird and does not work with TheBat - what 
could

HF> be the reason? The Hoster? Don't think so.

HF> Is there anybody out there not having this problem? With which 
TheBat

HF> Version?
HF> TBH I am not willing to bite that dust and blame my Email provider 
when
HF> other Email clients have no problem. Especially with a commercial 
product.


There are a number of things that can go wrong, and it's typically a 
problem with the hosting provider. I don't recall you saying you had 
upgraded TB! or changed any settings, in fact, you said "starting 
Tuesday evening, for no apparent reason, I cannot SEND mail from the 
accounts with the private domains" so that tells me something changed 
somewhere else. Ocassionally, I do have issues with my provider, 
either because they're having system issues (hardware issues, a patch 
that went bad, problem with their network connection, etc.) or they 
changed settings on their systems such that the way I've been sending 
and receiving email no longer works. The former they will usually 
communicate through their status site or in the support section, the 
latter I usually just have to work out on my own (though I could 
probably contact support if needed). So yes, things can suddenly stop 
working, but it's rarely a problem with a client, particularly if 
nothing changed about the client.


I don't know how 1&1 works, so I'll use my own hosting provider as an 
example. When it comes to sending and receiving mail, I can do it 
through an address like: mail.somehost.com for both SMTP and POP3. 
Because this is shared hosting, I can also go to my exact server, 
myserver.mail.somehost.com and that seems to make things work a little 
more smoothly when it comes to secure connections.


Protocols and ports:

-Send mail-
Connection: "Secure to dedicated port (TLS)"
Port: 465
Authentication: "Perform SMTP Authentication", "Same user/password as 
for Mail Retrieval"


-Receive mail-
Username: (I provide)
Password: (I provide)
Connection: "Secure to dedicated port (TLS)"
Port: 995
Authentication: "Regular"

When I send a message, it looks like this(blocking out some 
information):


 6/5/2016, 12:10:24: SEND  - sending mail message(s) - 1 message(s) in 
queue
 6/5/2016, 12:10:24: SEND  - Connecting to SMTP server 
xxx.mail.xxx.com on port 465

 6/5/2016, 12:10:24: SEND  - Initiating TLS handshake
6/5/2016, 12:10:25: SEND  - Certificate S/N: 
0950C56EAE11C0D923512B87F3C96DFC, algorithm: RSA (4096 bits), issued 
from 1/25/2012 to 1/24/2017 11:59:59 PM, for 2 host(s): 
*.mail.xxx.com, mail.xxx.com.
6/5/2016, 12:10:25: SEND  - Owner: "US", "92821", "California", 
"xxx", "xxx Rd", "xxx Web Hosting", "admins", "Provided by xxx 
Network, LLC", "xxx Premium Wildcard SSL", "*.mail.xxx.com".
6/5/2016, 12:10:25: SEND  - Issuer: "US", "XXX CERTIFICATION 
AUTHORITY", "XXX SSL CA". Valid from 3/4/2009 to 5/30/2020 10:48:38 
AM.
6/5/2016, 12:10:25: SEND  - Root: "US", "UT", "Salt Lake City", "The 
USERTRUST Network", "http://www.usertrust.com;, 
"UTN-USERFirst-Hardware". Valid from 7/9/1999 6:10:42 PM to 7/9/2019 
6:19:22 PM.

 6/5/2016, 12:10:25: SEND  - TLS handshake complete
 6/5/2016, 12:10:25: SEND  - connected to SMTP server
 6/5/2016, 12:10:25: SEND  - authenticating (login)...
 6/5/2016, 12:10:25: SEND - sending message to x...@gmail.com
<6/5/2016, 12:10:25: SEND - message to x...@gmail.com sent (425 bytes)
 6/5/2016, 12:10:26: SEND  - connection finished - 1 message(s) sent

So you should see information on the secure connection and just check 
to make sure all the certificates are valid.


I'm not saying this will work for you, it's going to depend on what 
your provider's systems accept, but there are other options and if 
their support can't seem to help, then you might just have to play 
with a lot of different settings to find a working combination. Be 
sure to check the log when testing any changes, while not as detailed 
as I'd like, it should give you a general idea where the connection is 

Re[3]: unable to send messages from four of 24 accounts

[Harald Faber]

Hi Paul,

> 6/4/2016  6:27 AM

> Hi Harald,

> On 6/4/2016 Harald Faber wrote:

HF>> This situation is not amusing. Is Ritlabs informed about this issue in
HF>> the meantime?

> Notice my version of TB... I have had this problem intermittently
> starting in version 4 of TB. In my most recent experience before I moved
> my domain to a VPS only my sub-domains worked. My primary domain did not
> work. Moving my domain to a VPS fixed the SMTP problem. How can this be
> a Ritlabs problem???


If it works with Thunderbird and does not work with TheBat - what could 
be the reason? The Hoster? Don't think so.


Is there anybody out there not having this problem? With which TheBat 
Version?
TBH I am not willing to bite that dust and blame my Email provider when 
other Email clients have no problem. Especially with a commercial product.

--
Kind regards,
Harald


Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html