Re: [T/N: 2EA9557A]: Unable to contact RitLabs

2021-03-17 Thread Marck

On 17 March 2021 at 11:35 Ian A. White wrote and made these points

>... 

IAW> So please, what mail server do I need to use? Do I use
IAW> c4s4-4e-syd.hosting-services.net.au or mail.wai.com.au, and when will
IAW> those settings become perational?

I would suggest that you move away from a service provider that fails to update 
expired certificates but enforces the use of them. Add the deletion of support 
tickets on this topic, you are not dealing with technical competence here on 
any level.

IAW> It is highly unlikely that I am the only person having issues and as
IAW> usual, the vast majority will do something when they suddenly find
IAW> they cannot access their e-mail.

Even that does not guarantee action on their behalf. It seems to me that, if 
they knew how to fix this, they would never have allowed this oxymoronic 
situation to arise.

IAW> At the moment the only option I have is to forward all messages that 
IAW> come in to my mail box to my ISPsmail account and just check that one 
IAW> box.

I'd steer clear of using the service provider directly - IMO it is dangerous to 
rely on an organisation that is proving itself consistently "not good at what 
they claim to be good at".

IAW> I have managed to get by in the past and even worked around their 
IAW> blind decision to block all messages where you forwarded a message as 
IAW> an eml file.

Well, that's ludicrous.

IAW> I hope you can make sense of it.

I think I have. Although, it does seem to have triggered me! :-) 

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user
TB! v9.3.3.1 on Windows 10.0.19042 




Current version is 9.1.18 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html


Re: Unable to contact RitLabs

2021-03-17 Thread Alexander Petrari via TBUDL
Hello,

> it says an account exists with that e-mail address


That account was disabled, that's why you couldn't sign in or reset the 
password. We have just re-activated it. Please try to sign in/reset the 
password now.

And you can always contact us via email: 
https://www.ritlabs.com/en/about/contacts.php

-- 
Alexander Petrari

Ritlabs, SRL
str. București, nr. 67
MD-2012, Chişinău
Republic of Moldova

Ph:  +37322 808404
Fax: +37322 808405

Like us on Facebook: https://www.facebook.com/ritlabs
Follow us on Twitter: https://www.twitter.com/ritlabs



Current version is 9.1.18 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html


Re: [T/N: 2EA9557A]: Unable to contact RitLabs

2021-03-17 Thread Marck Pearlstone

On 17 March 2021 at 05:11 Ian A. White wrote and made these points

IAW> I am having some issues and thought I'd post a message on the RITLabs 
IAW> forum on their web page.

... 

IAW> How do I contact someone there?

They are present on these support lists and may have seen your message. You 
don't state what issues you are having. There are others on here who may be 
able to help.

-- 
Cheers -- Marck D Pearlstone -- List moderator and fellow end user
TB! v9.3.3.1 on Windows 10.0.19042 

pgpS7cnRtlvS7.pgp
Description: PGP signature

Current version is 9.1.18 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html