Dear Derek Clarkson <[EMAIL PROTECTED]>, Thank you for contacting the Juno Help Center.
Please be advised that this is an automated response aimed at assisting you with some common issues. If your concern is not addressed, please write back to us with the complete details of your query. Also note that, to answer any query regarding your referral status, we would require the Juno e-mail ID of either party - the referrer (member who referred the new member to Juno) and the referee (new member who signed up for Juno). Please ensure that you enclose these details in your reply. Best regards, Juno Customer Care --------------------------- Frequently Asked Questions: 1. I want to refer my friend to Juno. Please send a Juno disk to his address. 2. I referred a member/members to Juno, when will I receive my referral check? 3. The e-mail address I entered for my referrer is incorrect. Can I change it? If so, how? 4. I referred my friend to Juno Free Internet service. Am I eligible for referral bonus? 5. What are rules of the Juno Tell-A-Friend Program? ------- Answers 1. I want to refer my friend to Juno. Please send a Juno disk to his address. To have the CD-ROM mailed to your friend: 1. Open Juno 2. From "Help" menu select "Give Juno to a friend". 3. Click on "Yes! Give my friend Juno software" 4. Click on the radio button next to "Send my friend a Juno CD-ROM" and fill in all the required information. You can enter up to ten names and addresses per month to have software sent to your friends and family. If you have access to the World Wide Web, you can also go to our Web site, http://dl.www.juno.com/ordercd_new.html?campaign=juorder where you can request a copy of the software by mail or enter addresses for your friends and family. 2. I referred a member/members to Juno, when will I receive my referral check? If the new member remains with Juno premium service for a period of 90 consecutive days from date of signup, the referrer will receive via U.S. mail a check for the amount specified at http://www.juno.com/refer/. Please allow two to four weeks for delivery of the check after the new member has completed 90 consecutive days with Juno Premium service. The check will be mailed to the address specified in the referrer's Member Profile. 3. The e-mail address I entered for my referrer is incorrect. Can I change it? If so, how? Please visit our My Account pages, located at http://account.juno.com, and click on `Refer-A-Friend Program' to change the e-mail address of your referring member. Please note that you have fifteen days after the date of your original signup to change the address. Changes will not be accepted after that time. 4. I referred my friend to Juno Free Internet service. Am I eligible for referral bonus? According to our referral policy - In order for the referring member to be eligible for the cash payment, the new member must register for the then-current Juno premium flat rate plan. Hence, if you referred a member to Juno Free Internet service, you will not be eligible to claim the referral bonus. 5. What are rules of the Juno Tell-A-Friend Program? The official rules of the Juno Tell-A-Friend Program are listed below: 1. Any Juno member may refer a new member to Juno Premium service in order to take part in this program. 2. New members cannot be current or former members of any Juno service i.e. Existing free members or canceled members upgrading to Premium service will not be able to view the box designated for referrals at the time of signup. 3. The new member must enter the referring member's Juno e-mail address in the box designated for referrals during the sign-up process. All information gathered will be used only in accordance with Juno's privacy policy. Signup must take place online (rather than by telephone with a customer service representative). 4. The new member must sign up and remain with the Juno Premium service for a period of 90 consecutive days. Only then, the referring member will receive via U.S. mail a check for the amount specified at http://www.juno.com/refer/. Please allow two to four weeks for delivery of the check after the new member has completed 90 consecutive days with Juno Premium service. The check will be mailed to the address specified in the referring member's Member Profile. 5. The new member's account must be current (that is, there must be no balance past due) in order for Juno to pay the referring member. 6. Members will not receive payment for referring themselves to Juno service. 7. Juno maintains a "My Account" Web page at http://account.juno.com/, where referring members may check the status of accounts they have referred to Juno Web. Please report any problems or questions to [EMAIL PROTECTED] Customer service representatives cannot answer questions regarding referrals by telephone. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
