Re: [tor-bugs] #31723 [Community/Training]: design help documents for the help service and provide support for new users

[Tor Bug Tracker & Wiki]

#31723: design help documents for the help service and provide support for new
users
+--
 Reporter:  anarcat |  Owner:  ggus
 Type:  task| Status:  new
 Priority:  Medium  |  Milestone:
Component:  Community/Training  |Version:
 Severity:  Normal  | Resolution:
 Keywords:  |  Actual Points:
Parent ID:  #30608  | Points:
 Reviewer:  |Sponsor:
+--

Comment (by ggus):

 Hello, I possibly can help here to have this ship to sail.

 Do you want to create a new entry in help.tpo and also 1:1 helpdesk thing?

 And when do you plan to start this so I can put on my work roadmap.

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[tor-bugs] #31723 [Community/Training]: design help documents for the help service and provide support for new users

[Tor Bug Tracker & Wiki]

#31723: design help documents for the help service and provide support for new
users
+
 Reporter:  anarcat |  Owner:  ggus
 Type:  task| Status:  new
 Priority:  Medium  |  Milestone:
Component:  Community/Training  |Version:
 Severity:  Normal  |   Keywords:
Actual Points:  |  Parent ID:  #30608
   Points:  |   Reviewer:
  Sponsor:  |
+
 As part of the new email service, we might get more people unfamiliar with
 the LDAP infrastructure on board. The TPA team will need help onboarding
 those people.

 Furthermore, this is a new configuration for many people, and we might
 need to design documents like "How do i connect to the Tor SMTP server
 with Thunderbird" or "Gmail" and so on.

 I'm not sure if I'm filing this in the right place but anyways: the point
 is, we'll need help with training and documentation if we want this ship
 to sail. :)

 Thanks!

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