@peter thanks for the follow up, hope you can get a new one or get it
fixed
** Changed in: canonical-devices-system-image
Status: Incomplete => Invalid
** No longer affects: vegetahd
** No longer affects: powerd (Ubuntu)
** No longer affects: unity-system-compositor (Ubuntu)
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@Pat @Victor Alright, so it's a hardware issue: I've installed Android
and there are the same issues with the screen turning black. Then I'm
done with this bug report.
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@Pat Thanks for the feedback. I'll try to install Android on the phone,
then we'll see whether this is actually a hardware failure.
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@peter sorry we just do not have any way to reproduce it or debug as of
yet
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Title:
[vegeta] Phone
also per comments 37 and 38 its possibly the hardware. The proximity
management in the repowerd daemon is quite different and improved now so
if 13 didn't yield a resolution I am not sure how to address it.
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Just a gentle reminder: I'm still struggling with my bq Aquaris E5 with
every single phone call I receive or make. I look like an idiot when I
fight with my phone for half a minute each time I need to hang up. It's
a real pain. - No improvement also with OTA-13.
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The bug affects 11 people atm so hard to say
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Title:
[vegeta] Phone app makes screen stay black during call (so you
I am wondering how widespread this bug may be? Does it effect only a few
phones (as in a bad batch of sensors) or is it more widespread?
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Looking into the code, nothing jumps out at me as being out of the
ordinary there. Someone with a device would need to look into this
further.
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FWIW the E4.5 and E5 have the same chip and driver as the design differs
only in the screen and camera.
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Title:
In #46, there is a difference of an ALS entry. (Pat's does not have one, while
the one containing
an error has one) but the error is contained in the ALS/PS, while LHJ_PS looks
normal. These functions that look like they pertain to calibration.
As in the log from #45 seems to point to ALS/PS
@lpotter, can you take a look at the logs as discussed. Is this a HW
issue?
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Title:
[vegeta] Phone app makes screen
I wanted to add some information that there is a bug very very similar
to this which has been shared upstream. There is a fix from our upstream
that is currently in rc-proposed from upstream that will be rolled out
as part of the OTA12 update that is meant to help address this issue.
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>From Peter's log
Jul 12 13:32:24 ubuntu-phablet kernel: [
@alf any ideas? I realize not a powerd issue
** Changed in: powerd (Ubuntu)
Assignee: (unassigned) => Alexandros Frantzis (afrantzis)
** Also affects: vegetahd
Importance: Undecided
Status: New
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@Pat I've rebooted the phone (3 times), activated SSH access (to read
the syslog), opened the ProximityCheck app and played with it (press
"Start", move the hand near the sensor, move the phone to my head as if
I were taking a phone call, etc.). As explained earlier, the app turns
orange to
@peter given its that reproducible now lets get a clean syslog while you are
using the check app
and once you reboot does the symptom persist?
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I'm now facing this issue constantly, with every single call. When I run
ProximityCheck app (see above) it shows me that the proximity sensor is
activated when I put my hand or head near the phone, and never
deactivated again when removing it or doing whatever interaction with
the phone.
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right now (7.6.2016) my wife faced this problem again on her BQ E4.5
OTA-11;
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Title:
[vegeta] Phone app makes screen
Who is still affected by this bug? (I've been asked by bq about this. If
you're still affected by the bug can you comment on this ticket,
please?)
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** Tags removed: screencontrol
** Tags added: display-control
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Title:
[vegeta] Phone app makes screen stay black
Hope this is useful.
** Attachment added: "syslog+powerd.zip"
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1493574/+attachment/4657118/+files/syslog+powerd.zip
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I found a solution that worked on my phone BQ HD5 , Looks to me like a
hardware issue. My lcd was sligthly losen in the top right corner next
to the sensor. When i pressed in the screen in the corner i felt some
movement, what i did was that i gently pulled to screen up a little and
putted a
@Peter, that would explain the behavior then.
"So, is this maybe a hardware defect? In a series of devices of the same
model?"
That's a possibility; A look at the proximity device driver and/or
sensor stack wouldn't hurt though...
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@albaguirre It might really be the proximity sensor. But in a strange
way. Kind of, "it depends on the mood of the device, and when in phone
calls it's almost always in a bad mood."
I've noticed this today when my son wanted to find out what the
ProximityCheck app is about. I tried to demo it to
Thanks Alberto, no looks like the sensor works as it should. Says
"UNKNOWN" (grey) in the beginning, then "NEAR" (orange) when my hand or
head is close, and "FAR" (green) when I'm further away than 10 cm or so.
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Hi Peter,
I have a suspicion your proximity sensor may not be working correctly.
Could you install this ProximityCheck app in your phone:
https://uappexplorer.com/app/proximitycheck.albaguirre and record a
video of what you see?
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@albaguirre I encounter this with every single call, no kidding. No
matter whether I place that call or I receive it. Maybe once every month
it happens that the screen stays alight (as described above), but not
even then it's "normal" behavior as you see it on feature phones on
competing smart
Hi Peter,
So I just tried to replicate this in my E5 but haven't been able to.
How frequently do you encounter this issue? Like every 10 times you
receive a call, how many of those do you encounter the issue reported?
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just a quick note, this bug is not being ignored, it seems this is
E4.5/E5 specific. engineers only have E4, so we're trying to get an E5
into the hands of our engineers. the info and logs you've provided are
great, unfortunately we're at the point we need some hands on debug.
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I dont use screen protector but having issues with BQ 5HD , going black
during call. Tried to reset the phone the other day. But the problem is
still there. I will try to turn off autobrightness and see how that
goes.
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: unity-system-compositor (Ubuntu)
Status: New => Confirmed
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Nice idea the one with the autobrightness. Unfortunately, it doesn't
make a difference. That the problem is some kind of (almost regular)
race condition could be very probable. I just had one single occasion
when the screen, well, still stayed black after removing the phone from
my ear but stayed
another long shot,inquiries about using a screen protector at BQ support
http://www.mibqyyo.com/comunidad/discussion/61136/sensor-proximity-problems-in-a-call/p1
http://www.mibqyyo.com/comunidad/discussion/67626/proximity-sensor-doesnt-work-correctly/p1
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** Changed in: canonical-devices-system-image
Assignee: John McAleely (john.mcaleely) => kevin gunn (kgunn72)
** Also affects: unity-system-compositor (Ubuntu)
Importance: Undecided
Status: New
** Changed in: unity-system-compositor (Ubuntu)
Importance: Undecided => High
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Actually the only way to get turn_display_on(0) and set brightness to 0
is from the proximity sensor. Still a race perhaps...
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While I cannot yet reproduce it I have a germ of a theory. From the logs
I see that both Peter and Mathew have autobrightness enabled. I also see
that the powerd logic is explicitly setting the brightness to zero
seemingly independent of the proximity reading. So perhaps we have a
race between
Output below is during incoming phone call, after having answered, moved
phone to ear so that screen went black, removed from ear and screen
stayed black:
phablet@ubuntu-phablet:~$ sudo powerd-cli list
System State Requests:
Name: active, Owner: :1.81, State: 1
phablet@ubuntu-phablet:~$ tail
Still a constant issue on OTA-9.1 (vegeta). I can't do a single call
that would allow me to hang up like a normal person. People look at me
when I'm fighting with my phone trying to hang up for almost a minute.
No kidding.
Is this issue still monitored? Do you need additional information to
Still an issue after upgrade to OTA 9.
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Title:
[vegeta] Phone app makes screen stay black during call (so you can't
Sorry, OTA 8.5 that is ...
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Title:
[vegeta] Phone app makes screen stay black during call (so you can't
hang up)
Bug #1532785 is probably another duplicate of this bug. Reported for two
bq Aquaris 4.5 devices with OTA-8 (too).
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@Pat According to the reporter of bug #1532785 it's a different one. See
his comment on the mailing list: https://lists.launchpad.net/ubuntu-
phone/msg17611.html
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I am thinking this is the same as bug #1531158
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Title:
[vegeta] Phone app makes screen stay black during call (so you
** Changed in: canonical-devices-system-image
Milestone: ww02-2016 => backlog
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Title:
[vegeta] Phone app makes
I submitted Bug #1523308 which is probably a duplicate of this.
Happened earlier today on my MX4 (one SIM card), first time I've noticed
it. There's a syslog attached to that bug. I don't seem to have a
powerd log though.
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Are there any plans on fixing this issue? This is causing me pain every
single day. And it's causing me waste money too, because I'm having a
hard time hanging up with every single call I take. Not nice.
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@peter unfortunately we cannot reproduce it and have no other reports,
so lets gather some info if we can
Does this happen on every call?
If you remove the second sim does it still occur?
please attach the file /var/log/syslog after this happens
same for /var/log/upstart/powerd.log
if possible
** Changed in: canonical-devices-system-image
Status: Confirmed => Incomplete
** Changed in: canonical-devices-system-image
Milestone: ww46-2015 => ww02-2016
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Just wanted to confirm that this is still causing me pain daily on my bq
Aquaris E5 (OTA-7). I can not at all (or hardly) use any phone call
features (e.g. transfering to the loudspeaker to do hands-free talking
is an acrobatic act, because the screen insists in turning black
immediately again,
@john-mc I'm going to transfer this to you as it sounds like possible sim
related issue with powerd ?
just chat with me on irc if you think this is wrong or there's some way for my
team to help.
we're familiar with the screen blanking, but not the radio interaction of powerd
** Changed in:
possibly
however, we have no vegatas among the team
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Title:
[vegeta] Phone app makes screen stay black during call
any chance recent fixes addressed this?
** Changed in: canonical-devices-system-image
Milestone: ww40-2015 => ww46-2015
** Changed in: canonical-devices-system-image
Assignee: John McAleely (john.mcaleely) => kevin gunn (kgunn72)
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u-s-c has no role in sim presence, however powerd is involved in both
screen blanking and radio aiui
** Also affects: powerd (Ubuntu)
Importance: Undecided
Status: New
** Changed in: powerd (Ubuntu)
Status: New => Confirmed
** Changed in: powerd (Ubuntu)
Importance:
another proximity, notifications, screen control symptom
** Also affects: unity-system-compositor (Ubuntu)
Importance: Undecided
Status: New
** Changed in: canonical-devices-system-image
Importance: Undecided => High
** Changed in: canonical-devices-system-image
Status: New
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: unity-system-compositor (Ubuntu)
Status: New => Confirmed
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Is this relevant information for this bug?
Roaming is disabled on the Austrian SIM. I just leave the SIM card in
the phone when I'm not in Austria (or Italy), which is most of the time.
(In fact, when I'm on Swiss territory I'd like to manually deactivate
the second SIM. It rarely makes sense to
To be precise: Roaming is deactivated on the SIM, really the provider
(Drei = 3 = Hutchinson 3G Austria).
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@peter-bittner, when you say 'out of reach', do you think the SIM will
be attempting to roam, or is roaming disabled in some way (sim, network,
handset)?
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I'm gessing the dialler/phone app is getting into some sort of confusion
because of the states of the two sims. So, yes, I hope it is relevant.
The fact that the phone app comes up blank suggests the issue starts at
the beginning of the call, not at the end :-)
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