The workaround was released so unclear whats happening, the symptom does
sound the same as noted above
** Changed in: canonical-devices-system-image
Milestone: None => ww08-2016
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It seems to me that media-hub is crashing at the time approver tries to
play the ringtone. The workaround we landed makes sure the next incoming
calls will work without rebooting the device, but not the one that
actually crashed media-hub.
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@roascio can you enable crash reporting (security and privacy settings)
and check /var/crash when it occurs
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https://bugs.launchpad.net/bugs/1512132
*** This bug is a duplicate of bug 1506953 ***
https://bugs.launchpad.net/bugs/1506953
** This bug has been marked a duplicate of bug 1506953
Sessions are not recreated after a media-hub crash
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*** This bug is a duplicate of bug 1506953 ***
https://bugs.launchpad.net/bugs/1506953
@pat as crash reporting is always enabled on my phone, i'll willingly check
in /var/crash when the problem will recur.
However i noticed that after last updates (ota 8.5) the problem occours
very rarely.
** Description changed:
This is similar, but not equal to this:
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1471338
After ota-7, my aquaris E4.5 sometimes doesn't ring on incoming calls.
It vibrates, the led blinks, but no sound at all. The phone isn't muted
and
Ok, finally the bug returned back.
Via ssh i made a full dump of the .cache/upstart directory, so - this
time - i have a full log availability :) and some other info:
@Bill
>When the phone is in this state, do any other sounds play correctly? For
>example, can you play music from the music-app
dbus.log
** Attachment added: "dbus.log"
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1512132/+attachment/4538607/+files/dbus.log
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media-hub.log
** Attachment added: "media-hub.log"
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1512132/+attachment/4538608/+files/media-hub.log
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** Branch unlinked: lp:~tiagosh/telephony-service/fix-1512132
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https://bugs.launchpad.net/bugs/1512132
Title:
sometimes no ring for incoming
** Changed in: canonical-devices-system-image
Status: In Progress => Incomplete
** Changed in: canonical-devices-system-image
Milestone: ww46-2015 => None
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@Tiago Yes, when the phone receive a call, the snap decision is always
shown, if i realize that there is an incoming call (vibration) i can
always answer the phone. Then the call goes as usual, the only
strangeness is the total absence of ringtone (when this happen, all
incoming calls are without
@roa Do you at least see the snap decision (notification with the slider) to
accept the call?
Could you run the following command and paste the output for us?
zgrep "Failed to get current playback position" $HOME/.cache/upstart/*
Thank you.
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Guessing most likely this is a duplicate of:
https://bugs.launchpad.net/ubuntu/+source/qtubuntu-media/+bug/1506953
Where the media-hub probably crashed and things are not recovering
properly under the covers which causes the ringing to stop.
** Changed in: telephony-service (Ubuntu)
** Changed in: canonical-devices-system-image
Importance: High => Critical
** Changed in: canonical-devices-system-image
Status: Confirmed => In Progress
** Changed in: telephony-service (Ubuntu)
Status: Incomplete => In Progress
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** Branch linked: lp:~tiagosh/telephony-service/fix-1512132
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https://bugs.launchpad.net/bugs/1512132
Title:
sometimes no ring for incoming calls.
As a workaround for theunderlying bug 1506953, we will destroy the
QMediaPlayer instance and create a new one every time a new call
arrives, which will force reconnect to the new instance of media-hub and
should eliminate the problem of the phone never ringing if media-hub
crashes and restarts.
@Bill
| It's possible media-hub could be crashing. Also, please go to
System-Settings and enable sending crash reports as this will |
help us see if something is crashing.
OK, done!
Sorry i didn't test other sounds while the problem was in act. Please
mark this bug as "needinfo" so i can
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