Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1580744
Title:
Sound skipping/stuttering every 5-20 minutes
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
My sound skips/stutters for about half a second (certainly no more
than 1 second) on average every 5-20 minutes. I initially had no sound
on this computer with Ubuntu 14.04, which is probably because Ubuntu
14.04 has an outdated version of Alsa. I then tested with a live disc
of Ubuntu 16.04 (before official release date), which did give me
sound. At this point, I installed the the latest version of Alsa onto
Ubuntu 14.04 from here (because 16.04 wasn't officially released at
the time and I didn't want to take chances with an unstable system):
https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS
Sound immediately worked with the latest version of Alsa's driver
(March 24, 2016 at the time) on Ubuntu 14.04. However, it came with a
cost: this stuttering problem. I then retested with the live disc of
Ubuntu 16.04 (this time after the official release date), which also
produced sound but with the exact same stuttering problem.
I found that on Ubuntu 14.04, the stuttering problem remains unfixed
since the March 24, 2016 release of the Alsa daily driver until at
least the version I have installed in this bug report.
These facts strongly suggest an Alsa problem:
1. The problem does not occur at all on Windows, thus ruling out the
possibility of a hardware problem.
2. I had no sound at all before installing the Alsa daily drivers, but did
have stuttering sound after installing them.
3. The problem persists on Ubuntu 16.04, which suggests the problem is
specific to the driver rather than the operating system.
4. The problem occurs whether playing a locally stored media file with a
media player installed on my computer or watching an online video, thus ruling
out the possibility that the problem is due to a single browser or plugin issue.
5. Is my hardware too new? Probably not. Here are the results of running
"grep "Codec:" /proc/asound/card*/codec*":
/proc/asound/card0/codec#0:Codec: Realtek ALC891
/proc/asound/card1/codec#0:Codec: Nvidia Generic
The fact that my card is identified by vendor and chip name rather
than ID as specified at https://wiki.ubuntu.com/Audio/HDAGeneric
suggests that my hardware is supported. By the way, I'm using the
Realtek, not the Nvidia HDMI.
I've tried disabling all unnecessary channels under alsamixer, but
that didn't fix the problem. I tried all 3 potential fixes at
https://wiki.ubuntu.com/Audio/PositionReporting, but none worked
either. I commented my /etc/modprobe.d/alsa-base.conf and
/etc/pulse/default.pa files appropriately to show what I tried (I know
at least alsa-base.conf is uploaded).
I really appreciate the effort you developers put in to supporting
sound on Linux. I hope my bug report will help fix this problem for a
lot of users on Skylake systems.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-86.130-generic 3.13.11-ckt39
Uname: Linux 3.13.0-86-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: theuser 1915 F.... pulseaudio
/dev/snd/pcmC0D0p: theuser 1915 F...m pulseaudio
CurrentDesktop: Unity
Date: Wed May 11 11:37:46 2016
InstallationDate: Installed on 2016-03-24 (47 days ago)
InstallationMedia: Ubuntu 12.04.5 LTS "Precise Pangolin" - Release amd64
(20140807)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Green Line Out, Rear
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Underruns, dropouts, or "crackling" sound
Title: [750-170se, Realtek ALC891, Green Line Out, Rear] Underruns, dropouts
or crackling sound
UpgradeStatus: Upgraded to trusty on 2016-03-24 (47 days ago)
dmi.bios.date: 11/12/2015
dmi.bios.vendor: AMI
dmi.bios.version: A0.08
dmi.board.asset.tag: 2MD6080F88
dmi.board.name: 2B4B
dmi.board.vendor: HP
dmi.board.version: 1.04
dmi.chassis.asset.tag: 2MD6080F88
dmi.chassis.type: 3
dmi.chassis.vendor: HP
dmi.modalias:
dmi:bvnAMI:bvrA0.08:bd11/12/2015:svnHP:pn750-170se:pvr1.04:rvnHP:rn2B4B:rvr1.04:cvnHP:ct3:cvr:
dmi.product.name: 750-170se
dmi.product.version: 1.04
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2016-05-10T19:59:24.812836
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