Public bug reported:
The laptop has 2 speakers on the bottom and 2 speakers on the top. When
plugging headphones into the 3.5mm jack, the bottom speakers are auto-
muted as they are supposed to be (confirmed this in alsamixer); the top
speakers however continue to output sound- the headphones work fine, but
the top speakers play at the same time.
If you go into alsamixer to play with levels, you will note that
changing "headphones" volume also changes the volume of the speakers on
the top. In fact, even with the headphones unplugged, alsamixer shows a
"headphones" section (which will control top speaker volume). The bottom
speakers which are muted properly are called "Speakers" in alsamixer. It
seems this is a pin issue- it seems that the headphones and the top
speakers are linked in some way.
The headphone plug action properly mutes all speakers on Windows 11, so
this seems to be a software issue.
In case it helps: I have reproduced this behavior on Ubuntu 23.10's live
installer, and also on Fedora 39 Workstation's live installer. My Ubuntu
22.04 install is completely up-to-date.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.2.0-36.37~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-36-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: poeticrpm 1781 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 10 14:17:20 2023
InstallationDate: Installed on 2023-10-06 (35 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: None of the above
Title: [Latitude 7440, Realtek ALC289, Black Headphone Out, Right] Playback
problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/12/2023
dmi.bios.release: 1.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 0NDV55
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.6
dmi.modalias:
dmi:bvnDellInc.:bvr1.8.1:bd09/12/2023:br1.8:efr1.6:svnDellInc.:pnLatitude7440:pvr:rvnDellInc.:rn0NDV55:rvrA00:cvnDellInc.:ct10:cvr:sku0C0B:
dmi.product.family: Latitude
dmi.product.name: Latitude 7440
dmi.product.sku: 0C0B
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2023-11-10T13:48:00.967491
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy wayland-session
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/2043236
Title:
[Latitude 7440, Realtek ALC289, top speakers and headphones play at
same time
Status in alsa-driver package in Ubuntu:
New
Bug description:
The laptop has 2 speakers on the bottom and 2 speakers on the top.
When plugging headphones into the 3.5mm jack, the bottom speakers are
auto-muted as they are supposed to be (confirmed this in alsamixer);
the top speakers however continue to output sound- the headphones work
fine, but the top speakers play at the same time.
If you go into alsamixer to play with levels, you will note that
changing "headphones" volume also changes the volume of the speakers
on the top. In fact, even with the headphones unplugged, alsamixer
shows a "headphones" section (which will control top speaker volume).
The bottom speakers which are muted properly are called "Speakers" in
alsamixer. It seems this is a pin issue- it seems that the headphones
and the top speakers are linked in some way.
The headphone plug action properly mutes all speakers on Windows 11,
so this seems to be a software issue.
In case it helps: I have reproduced this behavior on Ubuntu 23.10's
live installer, and also on Fedora 39 Workstation's live installer. My
Ubuntu 22.04 install is completely up-to-date.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.2.0-36.37~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-36-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: poeticrpm 1781 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 10 14:17:20 2023
InstallationDate: Installed on 2023-10-06 (35 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: None of the above
Title: [Latitude 7440, Realtek ALC289, Black Headphone Out, Right] Playback
problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/12/2023
dmi.bios.release: 1.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 0NDV55
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.6
dmi.modalias:
dmi:bvnDellInc.:bvr1.8.1:bd09/12/2023:br1.8:efr1.6:svnDellInc.:pnLatitude7440:pvr:rvnDellInc.:rn0NDV55:rvrA00:cvnDellInc.:ct10:cvr:sku0C0B:
dmi.product.family: Latitude
dmi.product.name: Latitude 7440
dmi.product.sku: 0C0B
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2023-11-10T13:48:00.967491
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